00:04 Setting up AI Call Center with VAPI Squads 02:26 Creating an AI call center for customer support 07:08 AI Call Center Tools and Call Flow 09:25 VY Squads efficiently handles account management queries. 14:07 Building static assistants on VAPI dashboard 16:29 Customizing advanced settings for AI call center 20:46 Building a system prompt using GPT-3 template 22:41 Creating effective prompts for AI call center 26:57 Detailing the task in AI Call Center setup 29:05 Creating tools to access and update account information 33:25 Setting up API request using Postman 35:38 Modifying squad members and creating destinations for transferring calls 40:35 Setting up AI Call Center Squads with Assistant IDs and Destinations 42:57 Setting up API key and authorization for successful request 47:37 Creating tools through the API 49:52 Configuring tool messages and conditions for AI call center 54:40 Setting up web hooks for scenarios 56:58 Creating separate scenarios for each tool with specific details and web hook URL 1:01:33 Testing and troubleshooting make automations 1:04:14 Setting up tools on the VAPI end 1:08:34 Building an AI call center to handle account validation and updates. 1:10:54 Creating a Json formatted response for VAPI tool calls 1:15:43 Setting up filters for valid and invalid accounts 1:18:06 Updating records with the new AI Call Center tool 1:22:26 Implementing the appointment Booker with check availability tool 1:24:30 Efficient appointment scheduling with predefined time slots 1:28:39 Implement CLA model for cost saving 1:30:51 Configuring datetime and Json parsing for AI call center 1:35:40 Implementing logic for weekends and weekdays 1:38:02 Running and testing a specific module 1:42:47 Processing date and time data 1:45:20 Determining available time slots using the cloud module 1:50:07 Building a webbook response for handling available time slots 1:52:32 Building an AI call center using VAPI Squads for managing appointments and calendar events. 1:57:11 Troubleshooting a non-working remote control 1:59:25 Scheduling an in-person appointment 2:03:44 Encouraging to build AI systems and gain experience with AI callers.

This is absolutely incredible. I'm jumping careers (from a successful high profile career) to concentrate on this - and have been checking out loads of videos and tutorials (and post grad studies) - but this is by far the best explanation of this. Thank you Ibrahim - best of luck to you with this dude.

@mabsfreeman1187

22 күн бұрын

You've got another sub!

@theibrahimmunir

22 күн бұрын

@@mabsfreeman1187 Put a smile on my face. Thank you!!

@mabsfreeman1187

22 күн бұрын

@@theibrahimmunir Pleasure!

This is amazing man! The information you gave was super high level, and I could understand it as a beginner. I really respect you for making this and I look to watching more of your content in the future. Keep it up man you're doing great!

@theibrahimmunir

21 күн бұрын

I appreciate the kind words! Thanks for the support

Awesome! I love it. Thanks Ibrahim for putting it together as a case study example and easy to understand. Appreciate it..!!

@theibrahimmunir

28 күн бұрын

Appreciate the support Richard! Let me know if there's anything else you'd like to see.

This is nuts 🤯, thanks for putting this guide together

@theibrahimmunir

29 күн бұрын

Of course, no problem man!

This is fantastic! Thanks for sharing this valuable information. I’m currently developing AI phone services for local businesses and actively researching optimal solutions. Your insights are timely as I prepare to launch my email campaign to my ideal customer profile

@theibrahimmunir

10 күн бұрын

Appreciate it Trejon! I’ve benefited from your content as well so happy to return the favor!

Always crazy stuff from Ibrahim, He is on another level !

@theibrahimmunir

24 күн бұрын

Appreciate it as always Sami!

It even has the Indian accent for the realistic experience 🤣🤣🤣

Super useful content! Thanks Ibrahim

@theibrahimmunir

29 күн бұрын

@@stefanocondorelli314 Of course Stefano! Thanks for watching.

awesome great video! ... thank you for doing this

@theibrahimmunir

20 күн бұрын

Thanks Mansoor!

Very nice

@theibrahimmunir

28 күн бұрын

Thanks Brian!

Please do future video on transient assistants :)

@theibrahimmunir

21 күн бұрын

Hey Cameron, thanks for the suggestion! I have a video on how to create transient assistants for outbound calling, but if you're referring to transient assistants in a Squad, I can definitely keep that in mind!

@cameronyking

21 күн бұрын

@@theibrahimmunir Yes sorry for squads. Use case is multilingual call center that can be reused (templatized / transient)

@theibrahimmunir

21 күн бұрын

@@cameronyking For sure man, multilingual use cases are definitely on the to-do list. Thanks for the suggestions

Great Video. What do I have to do in Postman that it runs permanently? Or is it running automatically?

@theibrahimmunir

27 күн бұрын

Thanks Niklas! For your question, I am not sure I understand what you mean. You can download Postman and then open the app and use it like that. Then during the project, you can just open it whenever you need to send a request. It doesn't have to run permanently, it can run whenever as needed. Let me know if there's anything else.

I have a question; how does it work with the phone numbers? Like so I a phone number for each assistant? I just can't figure out how they actually transfer on the phone. Thanks

@Aydin-o1p

17 күн бұрын

also when I go to squads it say I have an incorrect configuration.

@theibrahimmunir

17 күн бұрын

Hey Aydin, so in this demo, we had all 4 assistants on the same phone number, so it didn't have to do any "real" transferring. I haven't actually tried what you're referring to inside VAPI, so I can't say for sure 100% that it's possible with VAPI's platform. But to test it out, what I would do is to make sure your phone numbers have an assistantId connected to them (can do this with a PATCH request to update assistantId field for the phone number and then setup a transferCall tool (for the initial assistant that will pick up the call) where you can transfer to different phone numbers depending on the situation. See the following links for more info: docs.vapi.ai/api-reference/phone-numbers/update-phone-number docs.vapi.ai/call-forwarding Hope this helps.

I cant get the airtable and webhook integration part of it working. What can I do to fix this?

@theibrahimmunir

10 күн бұрын

I would double check the serverUrl to make sure it matches the Make webhook URL. Also make sure the tool description is well written and clear. And don't forget to run the Make scenario when you're trying to test the webhook. Make sure you can connect to the Airtable as well, as long as you follow the settings I have on my scenario, it should work. I would suggest fixing the webhook issue first since that could be causing some of other issues though, and then take it from there.

@TariveAdhikari

10 күн бұрын

@@theibrahimmunir Thanks a lot for your reply. I am in the formula tab of the airtable integration but it isn't the same as in your video. I am refering to 1:11:25 . I don't have custom webhooks whenever I try to type the formula and I was wandering if just putting it up in text woild work or not.

@theibrahimmunir

10 күн бұрын

@@TariveAdhikari Might be happening because the webhook hasn't been tested, it doesn't know what data to expect. I would make sure that you follow the steps from 59:48 to 1:03:54. That portion of the video covers how to test the webhooks and make sure that the webhooks are catching your data from VAPI correctly. If you do this part correctly, the webhook data should show up when you're using the Airtable module.

why are you using Anthropic claude and for what purpose. i didn't understand it

@theibrahimmunir

10 күн бұрын

At the time of this video, Claude was running faster and more accurately for me. Sonnet 3.5 also was released recently, and pretty good (just as good if not better than 4o on certain tasks). Both 4o and Claude are good choices though. If you prefer 4o, feel free to substitute that LLM in. Should accomplish the same results.

@UsmanFarooq-r4z

9 күн бұрын

Oh i understand it but in this video in the automation check available Appointment you use Anthropic claude for create a message but you give a prompt to get a dates so i don't understand the work of Anthropic claude. Can you clear it to me?

@theibrahimmunir

9 күн бұрын

​@@UsmanFarooq-r4z Anthropic Claude which works the same way as GPT4o or any other LLM. The "Create a message" module is used to send a prompt and get the answer back from the Claude LLM. In that case, I was prompting Claude to turn my day/time into a more structured datetime. Hope that helps.

How can this be made for clients? Is there whitelabeling or would it be a case of creating the system and then billing clients on the usage?

@theibrahimmunir

17 күн бұрын

Some clients might just want the configuration of the Squad and then they take it from there (so just what I built in this video). For whitelabeling or a full dashboard solution, this VAPI Squad could be used the AI calling infrastructures and then you just build a UI around it, usually with custom code with JavaScript (maybe could try out some no-code app platforms). Probably want to setup a database as well to store user data, transcripts, recordings, summaries, etc. 2nd option will obviously be a more costly solution in terms of price and upfront work but also once you build it once, you can easily re-sell to other clients. Hope this helps.

@firmankrisnadi7248

14 күн бұрын

​​@@theibrahimmunirit would be marvelous if you could make the tutorial about how to integrated it with UI (including how to build in its UI tutorial ) so we could provide it for the clients ....many thanks in advance... you are the best Guru . automatically subscribe

@theibrahimmunir

14 күн бұрын

@@firmankrisnadi7248That’s a great idea, I was actually thinking about doing a video on how to wrap this entire product around a nice custom UI. Would be a very value packed video.

thank you ibrahim, support arabic?

@theibrahimmunir

19 күн бұрын

Yes, VAPI can support Arabic, just make sure to change the prompt to make sure it speaks in Arabic and choose a good voice that fits with Arabic well

@AliAssam01

19 күн бұрын

@@theibrahimmunir How WE Can use it on order confirmation for "COD , E-commerce '' thank again

@theibrahimmunir

19 күн бұрын

@@AliAssam01 You can change the prompt to make it for any type of situation like ecommerce, etc. Add in any custom functions for ecommerce with Make. I would suggest looking at my first video for some ideas of what you can do.

@thebizness5596

18 күн бұрын

Jheezee asalamuleikum! That’s a good question. Program looks good so far.

Can you support me in a vapi inbound project with Funktion calling?

@theibrahimmunir

8 күн бұрын

Sure, you can watch my first video which covered an VAPI inbound callers with function calling However just keep in mind that VAPI is planning to remove functions and will replace it with tools

WHAT IS THE DIFFERENCE IN THE USE OF TOOL AND FUNCTION?? CAN DO ONE VIDEO??

@theibrahimmunir

25 күн бұрын

They are very similar, the main difference is that tools give you the ability to say certain messages before starting the tool, if the tool call is delayed, if it fails, or once it completes.