Ronnie's a fuckin legend

Everywhere I worked, workers always talk shit about customers behind their back. It is nothing new.

@ericchristensen8252

9 жыл бұрын

***** I work in the national park service and we always talk shit about visitors behind their backs. Not because we hate them or anything and it's not like we do it to everyone. But when you bitch and complain because you don't know the rules of the park and you can't follow simple fucking instructions, or because you didn't look up anything about the park and get surprised about certain restrictions, well, your fault. Also when you do stupid shit like try to do a U-turn where there's a sign that says NO U TURN and fucking scrape your bumper on the sidewalk and pop one of your tires, yea we're going to laugh and talk shit about you behind your back. We get THOUSANDS of visitors a day and I'd say we don't say anything about or think about 98% or more of the visitors because they don't do or say anything stupid. Also, there's nothing wrong with letting off steam in a stressful environment.

@zakkattack99

9 жыл бұрын

***** wow Irony

@SpookeyClown

9 жыл бұрын

***** I guarantee you that I'm in that 2%

@ericchristensen8252

8 жыл бұрын

***** OH NO! As if my supervisors don't know already! hahaha fucking idiot LOL Love talking shit about you guys.

@SpookeyClown

8 жыл бұрын

+Eric Christensen I don't complain to staff if I fuck up since I do a lot of stupid shit like make a fail U-turn and accidently light things on-fire. I'd be pretty chill about you guys making fun of my dumbass to my face because I have a sense of humor and don't mind laughing at myself. No idea why someone would behave otherwise. They must have one of the park's tree branches stuck up their ass.

He's literally just speaking the truth. I've worked customer service for awhile now and customers are just awful--not all of them, I've had customers make my day before, but you have to remember that not everyone out there is civil and has respect for other people. This guy was probably overworked, underpaid and was fed up with being treated like shit all the time. I don't blame him

@erikmenendez7491

8 жыл бұрын

Then he should have done something about it. It blows my mind how people WILLINGLY accept to live an unhappy life. There's no excuse for allowing other people's negativity affect your character.

@gisela9598

8 жыл бұрын

That kind of attitude can lead him to take it out on guests which is not acceptable. If you hate customers, don't work in CUSTOMER SERVICE

@TheGichnni

8 жыл бұрын

+Alexandria That's part of the job he signed up for. If he doesn't like working for a living, he can quit and serve BJs and boypussy to guys on the street instead. I wonder how much he will whine about his ass then.

@ericwilliams1282

8 жыл бұрын

not much if he gets a well sized customer like me!

@ItsJenniBear

6 жыл бұрын

Jaded Mermaid If he hates it, he should get a new job. He doesn’t belong there. I’ve worked customer service for years, and the thing i hate the most about it, is my coworkers that bitch about other customers. It’s immature and it’s unsympathetic and it brings down everyone’s spirits. I feel bad for customers sometimes, knowing that they’re being judged purely based on the fact that they’re trying to get a service. At my first job, my coworkers would get pissed when a customer comes in 15 minutes before closing. It’s unreasonable to be so moody about that.

Hey, Ronnie's just saying what every single person in customer service is thinking.

@jameskolesnikovich3023

9 жыл бұрын

Yep. At least he's honest. Too much for his own good though.

@antonchigur4299

9 жыл бұрын

+JermzzzyFTW With that attitude, that's probably why you're still in customer service. I've worked those crumby jobs, but always recognized to not bring the bad attitude with me and treat everyone how I wished to be treated. Perks of having a hardworking, no nonsense, friendly first boss. People like you only make excuses.

@antonchigur4299

8 жыл бұрын

***** The company doesn't owe you sentimental support, that shit doesn't pay their bills. They easily could just replace you and find someone else. The world doesn't owe you anything. Go start your own business and don't take anymore jobs under someone else if you feel so strongly about it, otherwise "suck it up and do your job"

@CSxDeity

8 жыл бұрын

+Anton Chigur No, people are still in customer service because there's a huge demand for it. This guy is part of the 5% that says anything negative about customers, the other 95% don't exactly excel to work at NASA

@EndLesAlpha

7 жыл бұрын

he's actually telling the truth

Ronnie is like the real life version of the "too gay to function" guy in Mean Girls

@sinajanekeh115

3 жыл бұрын

hahah\

His only problem was that he trusted a new employee.

@PHATB0Y20

3 жыл бұрын

People who say the customer is always right have never worked a day in customer service.

@procta2343

3 жыл бұрын

@@PHATB0Y20 yeah, its very stressful, and you get treated like shit too.

@procta2343

3 жыл бұрын

Yeah he should have really kept his gob shut, you never know who the new employee has links too, I have worked with one that was a direct live wire to 3rd highest manager in store. The employee was the managers daughter, she did try to cause a bit of trouble with me and another lad. She told her mam that i knew the lad was going to be off, I said i dont even know him out side of work, yet a lone have his number.

@brinkybrinkz

3 жыл бұрын

The problem is he is a fucking goof!

@knessing7681

3 жыл бұрын

Riiiiiiiight, that's his only problem, trusting a new employee and not his bad attitude and disrespect for the patrons and his employers that pay his pay check. Ontop of being a crap leader for people he's managing.

You want passionate, happy workers? Pay more.

@martinmackessy2459

4 жыл бұрын

If you sign up for the job, and the pay. Do the job.

@adamfowle8073

3 жыл бұрын

Better pay is proportionate to ability or happiness to do the job. If it was our politicians would be the happiest and most competent people in the world.

@PHATB0Y20

3 жыл бұрын

*Corporate* I’m sorry you’re breaking up? Did you say casual Jeans on Friday’s

Should switch paychecks for a week and see if she still has the same attitude lol

@elisthomas6262

3 жыл бұрын

Her attitude is the reason she hasn’t got the same paycheck...

She didn't have the guts to fire him herself!

He's sharing too much information. And unfortunately for him, he shared those things to the wrong person. Bottomline is if you don't have anything nice to say, don't say it and keep it within yourself.

@procta2343

3 жыл бұрын

Yeah you got to keep your gob shut, you never know who they are or have links too. This employee turned out to be his worst nightmare, Proves a point you got to think before you say anything, because one wrong move like he did, and he ended out of the door there and then.

I wouldn't give a fuck either if I was paid so little

Maybe if corporate bosses did more to respect and protect the people at the bottom of the ladder from abusive and shithead customers maybe those people wouldn’t hate their jobs so much?

@gmastergodofwar

4 жыл бұрын

💯

@mannion7646

3 жыл бұрын

Like what, hire a security guard to escort a screaming child off the premises?

I never saw any insult to anybody. He was only saying what he felt and theres nothing wrong with it.

@Dilemmaps3

9 жыл бұрын

You too , will never have a successful company and definitely won't ever be a boss if you believe he should be allowed to act that way at work. It's quite sad that there are people like you who think it's ok to act the way he did.

@marcshade804

9 жыл бұрын

It's very obvious you have zero business etiquette.

@victorc7585

8 жыл бұрын

He never disrespected anyone.....

@dannydorko7075

5 жыл бұрын

so if you had a business and one of your workers were badmouthing customers on tv for the whole country to see you'd be fine with that?

@susiemckenzie4742

5 жыл бұрын

eh he kinda insulted the children and old people that came into the store, who weren't being rude and were USING THE SERVICE the business provides. So he kinda did.

3:20 "No!" He seemed suprised...

@Blair9167

7 жыл бұрын

XD

@farrahsaunders8031

4 жыл бұрын

😂💀

@gmastergodofwar

4 жыл бұрын

🤣🤣🤣

hahaha...that guy is a legend

One of my biggest rules of the workplace is get to know a coworker before talking shit with them. I work at McDonald's and my coworkers and I shit on customers all the time (and also talk about sacrificing goats to Ronald) but never say shit like this to a newbie, it'll easily bite you in the ass.

he clearly knew and he was trolling. he did not gaf

He’s kind of a mood tho

I kind of sympathize with Ronnie, but I can see where Rachel was coming from too. He is a saint compared to Jacqueline in the Retro Fitness ep!

In all jobs, employers send undercover people to spy on their employees. Remember to always talk in favour of the company. These undercover people can be anybody: sometimes customers will pose as undercover people. They will say all things to get under your skin. Sometimes undercover people can be your coworkers. So remember don't say anything negative even if there are aspects of the job you don't like.

@procta2343

3 жыл бұрын

I am sure i have had two mystery shoppers, one was spot on, and another one was really nasty to wards me. I said to my manager looks like have been mystery shopped twice in gone go, but the way she spoke is way out of order there. Nothing ever was said or came of it. Pays to be on your metal as you say.

"customers are like little bitches" LOL good form sir, good form

"it's not wrong of me to hate people". I'll use this genius of a line next time I'm about to get fired for whipping packages at customers doors so I don't have to get out of the car.

@arnaeus7448

6 жыл бұрын

hugo poyoyo fuck you

He should be sweeping the streets, no customers to hate. She did the right thing in getting rid of him.There are lots of people who love to serve others and deserve to have the job Ronnie is doing.

Lmfao @"it's not my fault that I hate people" hahahhahhaha

I would be scared by an employee who acts like the corporate management wants them to. If you can't think for yourself then you are dangerous.

ofcourse he doesn't love serving! who does? leave him alone

Here's the problem, the guy wasn't only talking shit about customers (every employee does) but he was talking shit about the company that signs his paycheck. Everything he said was negative and his body language reflected his dislike for his job. I've worked with these types of people, and all they do is bring down all the other workers like an infectious disease. If I was this "Boss" I would be looking closely at the manager of that location and ask why that employee was still with the company. His job is to clean up after people, which he hates. He has to prepare food a certain way, which he hates. He has to deal with customers, which he hates. It's obvious that he's not suited to the job. This "boss" made a good decision, and I really hope his employment was terminated. The guy might take his next job a little more seriously.

My argument is that they're aware of the cameras in the room.. They know somethings up

Oh my Gosh really aaaah. .... He really is the Kim kardashian of Boston market 😂😂😂

He is like "Oh shit I f*cked up".

"It's not wrong of me to hate people" 😂😂😂

I think the chief brand officer sarah needs to work on the front line for about 6 months to remember what serving customers is really like...reality check.

@biancam.3828

3 жыл бұрын

🙏

Undercover boss: Male boss "He needs training", female boss "You are fired"

he's so funny oh my god , it's litterally just true

"It's not wrong for me to hate people" BAHAHAHA

"Its not wrong of me to hate people". Yes, yes it is. This is the first thing you learn in life, if you are brought up right. I have worked en customer service functions, and after a while it gets to you and people annoy you, but you suck it up and put on a smile, or you quit.

damn he didnt give a shit

he says the truth behind their backs at least. He gives them his hours and politeness during the day.

he should have said he was trying to be entertaining for the show.

His "Ah oh my gawd" reaction felt a little acted.

I hope Boston market sees my comment, if you fire him, you may as well fire them all. Every single customer service worker is guilty of putting on a face while serving a customer and then turning around and taking it off. Even if you are one of the best of the best, if you have a frustrating customer then naturally when they are gone you will acknowledge that in some way. Whether it be complaining out loud or to yourself. Maybe this individual was more pessimistic than most but he didn’t deserve to lose his job. In no way was he rude to any customer, no one should be fired for something like this. I work at Lowe’s and we have an installer that has been there for 15 years, she’s extremely well known and loved and has a flourishing clientele, and just yesterday she hung up the phone after saying “yes sweetheart, have a great day! Stay safe” *click* and then followed up with a “fucking bitch”. And does that impede her work? no! You don’t have to like every single individual and spread yourself thin for a person that doesn’t give a shit about you. And I’m sure being on a high ivory pedestal makes liking those adult-children a lot easier. Try loving customers while you can’t pay to live.

@knessing7681

3 жыл бұрын

Yes there are incidents where you get heated and say something crappy out loud about a bad patron from time to time in the back of house ... versus Ronnie, *openly* disparaging and disrespecting patrons consistently *unprovoked* and openly to the team environment and to a new trainee no less. Two very very different things. And who said you have to like every single patrons? Showing common courtesy does not equal to having to like someone. And you are not entitled to patrons "giving a shit about you" you are there to serve them, they are not there to serve you. "Try loving customers while you can’t pay to live." Then that's on you ... the issue is you ... not on the patrons/customers. Who is telling you to love your customers? You're only there to provide courteous service ... and any friendship that's established is just a bonus. He most definitely deserve to lose his Job ... the manager should had lost his job too for promoting and putting a person like Ronnie in a leadership position ... the dude is no Leader. I worked with and managed people like you and Ronnie a bunch of toxic whining debbie downers that bring the whole atmosphere down of the work environment.

@biancam.3828

3 жыл бұрын

@@knessing7681 maybe he disclosed a little too Much and that I can agree with. When you’re training a new person you definitely shouldn’t be impeding their training with a bunch of unprofessional negativity. But the majority of my comment was based on how EVERYONE in customer service says something negative against customers. He doesn’t seem like he needs to lose his job, he seems clinically depressed, maybe he requires some therapy or medication.

In my experience never complain or moan about the company.

Good for you dude. Good job boss

Does he realise, the customers pay his wages, simple as that.

we want them to be this we want them to be that but we will only pay them minimum wage and give the manager bonuses

I literally shi ttalk customers like this WITH my boss in the back room all the time. part of the struggle of working in customer service is dealing with rude people, and sometimes you just gotta vent so you don't go insane. this guy just happened to do it at the wrong time.

This is what happens when shitty leaders don't understand the employees pain. He never said bad to anyone but instead of supporting and fixing the problems she kicked her out...wow 👏..

people saying "he is only saying the truth" I wanna hear them saying that if it is their business getting destroyed by employees

3:18 the moment you realize you fucked up

Hey I guess this guy isn't the only BM employee who's over their bullshit - a BM manager went on a shooting spree.

I don't think she has ever worked with customer service or sales, otherwise she'd understand.

@procta2343

3 жыл бұрын

yeah you can tell the ones that have worked their way up and ones that have just walked into the job.

To the people defending him on the grounds of freedom of speech: that isn't the case why he's on the chopping block. The reason he's in that position because his actions and line of thinking caused his employer to doubt he's competent for the job, that's pretty common in workplaces. You can say whatever you want while on the clock; its your right to do so. But remember; if you're pretty verbal about hating your job and not caring for your performance (while in your workplace, no less); chances are that your employer will want to get rid of you as soon as possible, because you're on the fast-road on becoming a liability to them, and the last thing they want is someone bleeding them money. So really this is less about his freedom of speech and more of how inept he is.

@balpristgonzales4963

5 жыл бұрын

he has a problem with the company honestly but instead of firing the guy why would they talk to him first why does he acting like that and can they do something about it if the guy refuse a helping hand then let him go or fired him employee will care if the company care as well

What I love about bad customers is that they make you appreciate good ones. -Windston Churchill 1939, Washington

@mattallam9324

4 жыл бұрын

Windston

He reminds of Damian from Mean Girls.

@gmastergodofwar

4 жыл бұрын

Omg yes 🤣🤫

I work at kfc and I and all my other workers talk shit about rude and annoying customers 24/7 it's nothing surprising

Lmao he's hilarious

Busted!!! Lol.

"It's not wrong of me to hate people.."

He’s only saying what everyone says. Talk to the customer all happy and friendly, doesn’t mean I have to like them. I work in kitchen so don’t see many but the back of house at my pub chat shit all the time. And he’s right about kids and elderly, for back of house, kids cause mess and are fussy and elderly are generally picky. Not all but it’s a normal thing

Honestly, if I worked in fast food and I knew there was a tv show and I was suspicious it was undercover bosses and I didnt wanna work their anymore I would act the same TBH. Luckily I have a job I really like lol.

I'm sure they'd spit in your food as they're only getting minimum wage

I worked at Perkin's Restaurant and Bakery, which reminds me of Boston Market. Servers will talk shit about the customers all the time in the back and then go back out with smiley faces. The first people who usually get fired are the people washing the dishes and doing all the cleaning. When it comes to servers and kitchen workers, they get away with everything. Lets see Undercover Boss come in and end up firing everyone after he/she sees how bad its got.

@tk-5268

7 жыл бұрын

Ryan Crawford Parry AYY, I live close to a perkins

bwahahahahahaha!!! hes fired!

I stand mostly with Sara Bittorf on this. I know working in customer service can be really annoying and unforgiving, but I still wouldn't approve of that kind of shitty open attitude. If you wanna complain, take it to the manager and choose your words wisely. Alternatively, quit and make a living from something you like to do.

Just watched episode... couldnt stand watchin this guy. What a 'mo haha

when there is ten-hundred customers over there.......ten-hundred?????

I have worked at the airport and I am not rude but people ask you all these stupid question of where certain stuff is on airport when your in a rush someone stopping you to ask where is domestic arrivals its like dude wtf look at the signs But instead of being rude I have to say its down stairs toward your right near subway sandwich shop sir /mam then run away fast before they ask another q

saddest part is that he's driving some crappy dodge stationwagon. Overall, he's a lot like a gay ex coworker of mine. They all have this type of bitchy/sassiness but it doesn't mean they're bad employees. His mistake was immediately inviting her into his 'gossip circle'. He didn't know her long enough to do that.

2.21 literally red face eye roll and exhales annoyed damn

@Sweden2023

3 жыл бұрын

2:21

Such awful comments. Customers make the business and this boy deserved what he had coming. Y'all should be ashamed of yourself for talking like he had the right. I have worked in Customer Services for over a decade and it is an attitude you decide go with. Challenging customers are everywhere but if you want respect you got to show it to them and have some self respect too. Your boss will see your attitude and can decide whether or not you deserve promotion, and nasty attitudes don't fit into any business plan.

well the boss has to act according to how the employees act so its a double edge sword, if he don't fire him because he has said terrible things on tv the boss will look bad lol

The big giant lady of Boston market

I feel for my guy Ronnie, but he broke one of the Cardinal rules of customer service. Never let your guard down, Customer service would be amazing if it wasn’t for the stupid customers.

"It's not wrong of me to hate people." I mean, no. But you don't say that shit out loud

I love Boston Market, the food is great. All the employee's are always so friendly & greet you with a 😁. A1 excellent customer service. 💜❤💛💚💙🍗🍜☕

@obbzerver

8 жыл бұрын

+Timelessmusic Familymusic Don't think for a minute they spit in your food because they're tired of having to put on a fake smiley face all the time.

@timelessmusicfamilymusic9175

8 жыл бұрын

+obbzerver I worked at KFC & other fast food restaurants when I was young & "never" spit on anyone's food. That never even cross my mind. However, I did accidentally drop a tray full of fried chicken on the greasy floor & the restaurant manager told me to pick it up & serve it to the customers. I was about to throw it in the trash, he yelled at me & told me that money in their pocket. 😞🐔

I think he was on the ball and I do the same, but obviously not infant of a camera crew lol

Why would you say that when you're work is on television?

Not only must you work for next to nothing but you must love to serve as well... Easy for her to say, she never has to deal with the crap he does and sits in her comfy office raking in money.

Ronnie sounds Feminine , and maybe should be a Dance Mom.

@Lion08888

5 жыл бұрын

phallystorm wtf does that mean

So who loves orange juice?

Really bad luck there :D I guess shit happens

This has to be a set up

the issue was he was toooooo comfortable in front of strangers. no he didnt say it in front of customers but he was unprofessional and training someone in bad habits. u should only be this comfortable when u know the person and know that they are comfortable with u speaking so freely aka no filter. he is actually opening the company for lawsuit.

omg king

What bullshit undercover boss, some CFO/CEO cunt getting overpaid to be a puppet and the people doing the actual work getting paid not enough to survive. These spoon fed corporate cunts need to get a wakeup call and come down from the fucking clouds.

Where's Ronnie now? Has he spent the past ten years on the streets?

It’s an opinion saying it to a fellow employee I didn’t see anything wrong with that

go home ur fireeeeedddddd🤣🤣🤣🤣🤣

You have a microphone and camera's recording this all. Even if this woman wasn't undercover boss, people would still see and hear the things you said on tv.

The guy say it straight hiw is it. Not everyone that buys a meal there knows the basics of hygiene (usage of napkins) , people often are too lazy for even this simple thing. If he works 8-12hrs a day no wonder he may be annoyed with children attitude. However, he 's chosen the job with qorking daily with people so he has to prepare himself for some negatives of doing it

Guests do NOT pay!

They never give you nearly enough food at this place. It's way too expensive. I went once or twice, then never went again. Might as well go to a super market and make your own food.

I can't understand how any of these people wouldn't know they were on Undercover Boss when they say "we're filming a new employee..." Feels like this was staged, why would he diss the company continuously to a total stranger?

@domsavvy2607

4 жыл бұрын

The same reason kitchen nightmares applicants never clean the kitchen

mormon friendly service

people want the truth and when they get it they want to cry. if you havent worked in FMCG or fast food you dont know what its like. Kid didnt deserve to get fired.

...and this ladies and gentleman is what we now call a social justice warrior. #mememememememememe

Says something about your company if your staff member is telling you you're shoving things down their throat, to shove things down customers throats. It actually works in your favour if he doesn't want to do that and in turn,​ wants to help customers... If this staff member doesn't understand why these rules are put in place that's down to your poor training.

It's a toxic environment, people just want food, not to have a novel read for them every time they want to do a transaction. And the workers work for minimum wages,.

He is jus saying what all the staff say the only problem is he shouldn't be saying it on tv because it's not good for the company

remember kids 10 hundred is gay talk for a thousand