Big Problem With Ford Motorhomes -- This Cost Us A Lot Of Money!

Hi everyone and welcome back to another video. In this video address what we believe is a big problem with Ford motorhome warranty claims. We share with you what happened to us and how the problem was resolved.
Ford Fleet Customer Service: www.ford.com/commercial-vehic...
Rhonda Spencer Ford Fleet Customer Service Manager: 1-888-333-9115 ext.77291
DON'T MISS OUR FIRST EVER ERV MEETUP in 2021! Friday, August 13- Sunday, August 15, 2021 at Triplebrook Campground in beautiful Blairstown, NJ. Included is your site, Friday night ice cream social, Saturday BBQ dinner, Sunday breakfast, tons of prize giveaways, Q&A, games, music, and more! Contact Triplebrook at 908-459-4079 directly to book. Book quickly as there are a limited number of sites! We can't wait to party with you!
Subscribe to our channel below:
Endless RVing KZread Channel:
/ @endlessrving
IF YOU ENJOY OUR VIDEOS AND WOULD LIKE TO DONATE AND SUPPORT THE CHANNEL CLICK HERE: www.paypal.com/cgi-bin/webscr...
If you are looking to purchase the perfect camping light, look no further than Olight.
IF YOU WANT TO PICK UP AN OLIGHT WARRIOR MINI OR ANY OLIGHT PRODUCT CLICK HERE: olight.idevaffiliate.com/idev...
Make sure to use discount code "endlessrv" for an additional discount.
If you are looking to purchase a TPMS we have the best deal on the market for RV TPMS systems.
Check out our TPMS review video here: • BEST RV TPMS? - TST 50...
Use Discount Code: ENDLESSRVING20 and save an additional $20 off any TireMinder TPMS System
GET YOUR TIREMINDER TPMS SYSTEM HERE:
innovationtire.com/
SPECIAL THANK YOU TO THE ERV INSIDERS:
THE ERV INSIDERS is your opportunity to get up close and personal with Endless RVING. Joining the ERV Insiders gives you exclusive access to Endless RVing and helps support the channel. We hope to see you on the Inside!!
Matt Cranford
Joe & Patti Horner
Matt's RV Reviews
Tom & Missy Northam
Gus Paca
Knablin Adventures
Cole Candler
Ancient One
Anne Kruszka
Don Bruder
Lee Horton
Michael Grace
Karen Geraci
Greg Cimiluca
Zac Young
South Dakota Sinclairs
Dave Hannan
Jim Estell
Tom and Teresa Yuhas
Shannon and Bob Scherer
Ford Family Follies
Brian Robertson
Gene Hall
Frederick Proudman
Cindy Mae Silva
Miyvna Miyvna
Cruising Happy
David and Ellie Albers
Keith Shank
Mark Jacoby
Bill Stevens
Juan C.
JOIN HERE: / @endlessrving
CHECK OUT OUR WEBSITE FOR THE LATEST IN ENDLESS RVING NEWS, BLOGS AND TO PURCHASE AWESOME SWAG:
www.endlessrving.com
OUR AMAZON STORE IS LIVE WITH ALL OF THE ITEMS ERV USES AND HAS REVIEWED. THIS IS AN EASY WAY TO GET GREAT PRODUCTS AND SUPPORT THE CHANNEL:
www.amazon.com/shop/endlessrving
Below we link the items talked about in the video through our Amazon Affiliate Links. What are Amazon affiliate links? It's a way for you to help your favorite creators! It doesn't cost you anything to use our links and we will get a small % of the sale. It's a win win! We give info, our time, and our honest opinion, you buy what you were going to anyway and tell us thanks by using our link!
Amazon Affiliate Links Below:
Equipment used to shoot video:
SONY A6400 CAMERA: amzn.to/2RWsxt1
SIGMA 16MM F1.4 DC DN WIDE ANGLE LENS: amzn.to/2NqV1Ij
Comica X-D Wireless Mics : amzn.to/2SwpuXr
DJI RONIN SC GIMBAL: amzn.to/2RqzksU
HELP SUPPORT THE ENDLESS RVING CHANNEL AND SPORT SOME AWESOME ENDLESS RVing SWAG AVAILABLE AT OUR MERCHANDISE STORE.
teespring.com/endless-rving-s...
PLEASE FOLLOW US ON INSTAGRAM, FACEBOOK AND TWITTER @ ENDLESS RVing.
We will continue to work tirelessly to create the best RV content on KZread so please SUBSCRIBE, LIKE, SHARE, and COMMENT below and check out our other videos. Your support helps us grow and allows us to reach more members of the RV community.
THANK YOU EVERYONE FOR YOUR CONTINUED SUPPORT OF THE CHANNEL.
IZZY, MJ, AND JASON
#ford #fordmotorhome #newmar

Пікірлер: 1 500

  • @EndlessRVing
    @EndlessRVing3 жыл бұрын

    Be sure to check out our special ERV Insiders! - kzread.info/dron/okX6YIQymfsKSJvqo9dGEQ.htmljoin

  • @stevenstern8764

    @stevenstern8764

    3 жыл бұрын

    Most Ford truck dealers don’t work on motorhomes due to insurance limitations. We’ve always had a hard time finding a Ford truck to work on our MotorHome, both in California and in Florida.

  • @thynesissharp

    @thynesissharp

    3 жыл бұрын

    @@stevenstern8764 For all RV Ford RV repairs speak to George , in Danville , VA Mobile RV mechanic 4 o 1*5 8o * o 8 nine 8

  • @darrylanton6938

    @darrylanton6938

    Жыл бұрын

    Thank you soooo much for this video, I'm just entering this mess because there is an electrical issue going on w my E-450 ignition system on my Thor Four Winds motorhome, the house side seems to work when plugged into shore power but the alternator didn't seem to be charging up the house deep cycle batteries, replaced those & also the main disconnect switch but the E450 won't start @ all now & wires by the chassis battery r burning somewhere near the hook up, I'm sure this is a FORD E-450 ignition problem they should fix it? Camping World where i bought it recommended a place that works on motorhomes but a FORD commercial service center should as well, Thx so much for ur insights ahead of time 👍✌

  • @darrylanton6938

    @darrylanton6938

    Жыл бұрын

    I live in Minnesota

  • @TomSpurlock
    @TomSpurlock3 жыл бұрын

    YES, my local Ford dealer was less than ethical about a known flaw in F53 wiring harness (lack of grounding) in my 1999 Fleetwood RV. They immediately knew the problem, they had the wiring harness that fixes it in stock. It was fixed the next day and charged me $600 for a job that took less than an hour to fix. After paying $600, I found an official Ford service bulletin online using the harness P/N. It listed the symptom (exactly like mine) and the repair time set at .9hr. They charge $130/hr for labor. I went back to the dealer and showed them the service bulletin, then demanded half my money back. I got it. I've never been back to that dealer again, which is too bad because they actually have an RV department, with RV accessories, and welcome RV service and repair. The problem is they try to screw RVrs.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    That is terrible. Thanks for sharing. Izzy

  • @kevinhersman2087

    @kevinhersman2087

    Жыл бұрын

    What was the problem that the wiring harness had to be replaced

  • @SuperSushidog
    @SuperSushidog3 жыл бұрын

    I had a recall done by Dub Herring Ford, In Picayune, MS a couple years ago. I made an appointment, brought in and they did it while we waited. They didn't even kick us out of our motorhome (important, as we are full-timers) to complete the work. They were friendly and professional. I would use them again.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Excellent, glad it worked out for you. 👍 - MJ

  • @jackriley5974
    @jackriley59743 жыл бұрын

    I have documentation proving a Ford dealer's refusal to honor a warranty and Ford Motor Company's refusal to require it to do so. It was my last Ford!!

  • @rickjobs638

    @rickjobs638

    3 жыл бұрын

    Jack was it a ford manufacture warranty or off brand which dealers also sell.

  • @jackriley5974

    @jackriley5974

    3 жыл бұрын

    @@rickjobs638 It was Ford and it involved the catalytic converters on an Expedition.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    A shame. Thanks for watching. - MJ

  • @jackriley5974

    @jackriley5974

    3 жыл бұрын

    @Scott Golimowski Maybe not in Poland, but it was in Washington! A small claims court judge and the attorney's general agreed my complaint was valid??

  • @jameslawless9819

    @jameslawless9819

    3 жыл бұрын

    Only owned two Ford vehicles and service and quality have driven me off so much that I haven't looked at another Ford product in over 25 years. Now I'am looking to buy a motorhome and looks like Ford is the only choice. I guess I won't be buying a motorhome.

  • @howardtodd8266
    @howardtodd82663 жыл бұрын

    Sounds like the motorhome manufacturers need to get involved and bring some pressure on Ford. Right now this could stop me from buying a motorhome that I have been planning for over a year.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    I would find out if the Ford commercial fleet dealer in your area services motorhomes. Just give them a buzz. Thanks for watching and the comment Izzy

  • @spuwho

    @spuwho

    3 жыл бұрын

    Ford has some contractual guidelines with integrators of their fleet vehicles. Ford throws them some large discounts so many of them are reluctant to push back or make the switch away. I haven't seen one as of late, but if it is anything like the others, binding arbitration is probably the only way to resolve things on the back side with Ford. In many cases that can get get really expensive. Many of the newer agreements have disparagement clauses, where if the integrator makes any remarks that are derogatory or damaging to Ford in a public fashion (including social media) Ford can fine you or remove your discount for the remainder of the agreement. All of which really punishes the integrator for Ford's problems.

  • @sailingsolar

    @sailingsolar

    3 жыл бұрын

    If you buy a Ford RV you can't say you weren't warned when you can't get service in any Ford dealership. Can I interest you in buying a wonderful home protected by a HOA?

  • @8000RPM.

    @8000RPM.

    3 жыл бұрын

    Look at vids on motorhome manufacturers,....NONE of them are good. Only Airstream has a good reputation and they only make motorhomes.

  • @fk4515

    @fk4515

    3 жыл бұрын

    @@spuwho You've missed a major point, Ford supplies the majority of gasoline fueled class A motorhome chassis. I can't find any information on current Workmaster or Spartan gasoline chassis. Workmaster became part of Navistar when GM sold it off, the class A motorhome chassis was discontinued when GM stopped production of the 8.1 litre gasoline engine. I work for Winnebago Industries we use Ford class A gasoline chassis I think it's mostly because they're the only game in town. Ford and Mercedes for Class c, we used to also make a class C on a FCA chassis. Current B vans are on Mercedes or Ram chassis although we used to do one a Transit chassis. Class A diesel pusher chassis are all Freightliner but I hear Spartan also makes some.

  • @brentdoege6266
    @brentdoege62663 жыл бұрын

    When purchasing a motorhome or semi truck, looking for dealer/repair shops accessable to you is a huge reason for going with one brand or another.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Many of the dealers we called had the capability to work on the MH. They just would not do it. Thanks for watching and the comment. Izzy

  • @levismoker7842
    @levismoker78423 жыл бұрын

    Glad you guys finally got reimbursed even through all the struggle. All the viewers should know that I called several dealers on Izzy and MJ’s behalf when we had found the problem at our shop and got the same treatment. Whether it’s apathy or true inability, even a professional shop doesn’t have more or less pull with the dealer to help a customer. Hope you all have a safe and happy new year from the Mast Service team!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Hey Levi, you and your team literally saved us from a huge problem. You were professional, honest and timely in your service and should be applauded for that. Anyone in the Nappanee area needs to check out Mast Service Center!! Izzy

  • @133dave133

    @133dave133

    3 жыл бұрын

    I had the same experience. One way to help fix this problem? Making Corporate responsible for their dealerships, or franchises as Ford puts it. At least they had their motorhome fixed by a competent mechanic, which wouldn't have been the case otherwise.

  • @133dave133

    @133dave133

    3 жыл бұрын

    @@trustme7731 It's a Ford chassis that's under warranty. Yes, it is a Ford thing. Maybe Newmar doesn't want the responsibility of working on it because it's sitting on a fragile Ford frame? It's not like they took in for a leaking toliet. Ford doesn't want the responsiblilty, so they'd rather have them take it to a third party and fight for months over warranty reimbursements? With that logic, you could be Ford's next great service manager.

  • @stephenscott4166
    @stephenscott41663 жыл бұрын

    We have a Tiffin 34PA with the F53 chassis. I appreciate the fact that you kept “on” these service providers... I think any authorized FORD dealership service center should be REQUIRED to service a F53 chassis wether it is a fleet truck or RV. After all, FORD got their money when they provided the chassis to the Motorhome manufacturer. A factory warranty is provided to that chassis, so, it should be no matter what “box” is built onto that chassis. While the RV dealership may seem the folks to speak with as well, FORD really has the responsibility to cover issues that arise under the terms of the warranty. I applaud your tenacity...!!! Roll On...

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thank you Stephen. We wanted to let people know not to be discouraged and continue to question until you get an answer. Izzy

  • @cheaplaughkennedy2318
    @cheaplaughkennedy23183 жыл бұрын

    Help me Rhonda , help , help me Rhonda 🎼

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    LOL! And she sure did! Thanks for watching. - MJ

  • @danaharris5654
    @danaharris56543 жыл бұрын

    I couldn't help but be amused when while watching this video that one of the commercial breaks was a Ford ad ;) Glad you didn't give up and got reimbursed for the repair!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    😂😂 Beautifully ironic. LOL Thanks for letting us know Dana and for watching! - MJ

  • @allenahale1
    @allenahale13 жыл бұрын

    No need to name your local dealership - it was cleverly revealed in the screen shot of your reimbursement check - "Paramus Ford" Well played!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Good detective work 😀 Izzy

  • @jamesplotkin4674

    @jamesplotkin4674

    3 жыл бұрын

    @@EndlessRVing That signature screams "Oh, another effing ... I just don't care anymore."

  • @frankrizzo1433

    @frankrizzo1433

    3 жыл бұрын

    Typical Ford Dealer Service! I bought a F-250 Super Cab Camper Edition. At 18K miles the transmission ate itself! The transmission failed 90 miles from home with a truck full of relatives from overseas, we were touring New York. Stuk on the side of the road with seven people including children in JULY! WHAT A MESS, the truck had to be towed to a local Ford Dealer, the local Ford Dealer gave me the bad news two days later. I paid over $2000.00 to fix the problem! It turns out FORD put the wrong transmission in the truck that caused the failure! I only discovered this two years later when I was trying to install a 5h wheel trailer rig! Ford and the dealer I bought the truck from were totally unresponsive! TYPICAL FORD JUNK AND POOR CUSTOMER SERVICE!

  • @johnpeters9793

    @johnpeters9793

    3 жыл бұрын

    @@frankrizzo1433 Lol....7 people in a supercab??....BS...#1 $2000 for a transmission.....from a dealer??....BS....#2. Wrong transmission discovered when installing a 5th wheel hitch???.....strike 3!!! GTFO here...🤪🤪🤪

  • @brianhof7599

    @brianhof7599

    3 жыл бұрын

    @@johnpeters9793 open yere ears jacka$$!

  • @richardthayer7193
    @richardthayer71933 жыл бұрын

    We have a TIFFIN 2017 F 53 chassis. We have had the same exact problem. We’ve been fortunate to have a great Ford service Center close to us. Tindall Ford in Gastonia North Carolina. They took care of everything for us. This is the third time I have had it in there for warranty work and they’ve always been great.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Good to know Richard. Thanks for sharing that information. Izzy

  • @haroldcarey2912

    @haroldcarey2912

    3 жыл бұрын

    Agreed! Tindol Ford here in the Charlotte region has been great to work with. Their commercial truck service center is completely separate from their dealership. On our ‘17 Canyon Star they’ve performed warranty work, yearly routine maintenance, tire balancing, front end alignment, and NC safety inspections. The problem is that we’ll more than likely not break down in Charlotte.

  • @AmericanSurvival001

    @AmericanSurvival001

    3 жыл бұрын

    LOL it will not be the last time Ford has more lawsuits against them than any car company in the world in fact it takes five other car companies to equal the amount of lawsuits for warranty problems then Ford has

  • @jameslawless9819

    @jameslawless9819

    2 жыл бұрын

    I just called Tindall Ford today about a leaking differential seal. Was told it would be January before they may be able to look at it. Very frustrating while the clock is running out on your warranty.

  • @TexasMan77

    @TexasMan77

    2 жыл бұрын

    @@AmericanSurvival001 Total BS 🙄

  • @VETUSAF1
    @VETUSAF13 жыл бұрын

    Hell try dealing with Camping World. All dealers should have a class on how to operate a answering machine.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    LOL Yep. Thanks for watching KC. - MJ

  • @supportengineer5889

    @supportengineer5889

    3 жыл бұрын

    Thanks Izzy for the heads-up on Ford RV's and saving us a lot of $$$ by not purchasing a Ford product.. KC, many shared experiences as Izzy's, warned us on Camping World (CW) RV dealers. Seemingly corporate practices/franchisee's create a lot frustrations/K$$ & I'm thankful we heard in time. We were one day from finalizing our RV purchase when we pulled out after videos and speaking directly w/owners with purchased from CW as the local dealers in NC/SC are terrible. They avoid/delay warranty work at all cost because of the low to no reimbursement received from the manufacture(s). Some dealers have been caught intentionally causing damage, charging for work not performed, & delaying/or refusing warranty repair, hoping the owner will take the Coach/Camper somewhere else. Glad to say we are enjoying our Coach with no issues thus far.

  • @elzeniaallison7445

    @elzeniaallison7445

    3 жыл бұрын

    V

  • @jofus3604

    @jofus3604

    3 жыл бұрын

    Camping World, 45 yrs of Tradition, unhampered by progress!

  • @BD-oe4ht
    @BD-oe4ht3 жыл бұрын

    Izzy, We had the same issue on our RV with less than1000 miles on it, we also called all over trying to find a dealership that would work on it. Miller Ford truck in MT. Holly NJ not only repaired the seals but fixed another issue they found also from the factory, cost to us nothing. Ford covered everything. Big shout out to Miller Ford they did an outstanding job and really care about customers. When I asked them about continuing working on RV's they said sure they're just pretty trucks. Lol

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for the info we will be sure to give them a call if we have more issues.

  • @stanzo1
    @stanzo13 жыл бұрын

    I admire your patience in dealing with Ford and the dealerships and your calm demeanor. I would have been climbing the walls and gotten nowhere.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thank you Stanley for the support and for watching. 👍 - MJ

  • @AudiTTQuattro2003
    @AudiTTQuattro20033 жыл бұрын

    Rhonda sounds like a great employee. I'm bet Ford will probably fire her for her efforts.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    She was so helpful and kind through the whole process. I would hope she would be rewarded for her good work. 🤞 - MJ

  • @hankrogacki8356

    @hankrogacki8356

    3 жыл бұрын

    Fact. That's the current attitude i. The service arena nowdays. Screw the customer The Amerikan way No wonder Amerikan Vehicles are once again in the late 70s early 80s were total POS. Warrantee; many was Many want NOT to touch. Warrantee work work

  • @jenniferwhitewolf3784

    @jenniferwhitewolf3784

    3 жыл бұрын

    Its the new way, she will be fired and replaced with someone whose only qualification is their color or sex orientation.. not their skills and ability and motivation. Thanks Dumbocrats for helping to destroy America.

  • @icare7151

    @icare7151

    3 жыл бұрын

    In 1998 my Ford rv with 12,000 miles had a major chassis electrical issue. I was in Florida heading back to Colorado late Friday afternoon pulled into Ford dealer in Pensacola Florida. The service center was not open in Saturday so they diagnosed the problem, determined I could not continue to Colorado. They ordered parts, plugged the RV into an outside outlet and let us stay on the dealer lot the entire weekend and gave us a free loaner car for the weekend. New alternator, wiring harness and relay systems, good to go Monday by 12:00 noon. Outstanding service beyond all expectations. Sounds like Ford customer service / warranty department needs serious help.

  • @hillsdaleterminal9900
    @hillsdaleterminal99003 жыл бұрын

    I had 2 great experiences with Ford warranty repairs on my motorhome at Auto Park Ford in Sturgis Michigan. Both repairs done quickly and no hassle. Very friendly service staff, they greeted me at the service counter and took over everything from there. Repairs were done well and had no trouble since. They are located less than 1 hour east of Elkhart Indiana. Just north of I-80. I saw other motor homes at their lot. I would give them a 10 out of 10.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thats great to hear and thanks for sharing Izzy

  • @christianl7899
    @christianl78993 жыл бұрын

    Awesome video Izzy, I really appreciate you guys, putting out these videos is very informative and helpful to the RV community! We do not own a Motorhome yet, but when we finally get one I will have gained so much knowledge from you, it is priceless, keep up the good work, wishing you and yours a Happy New Year!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks so much Christian. Happy to help. :) - MJ (and Izzy)

  • @StacyAnneH
    @StacyAnneHКүн бұрын

    Things have changed. I had a 1990 Taurus. The transmission disintegrated on the way home from Chicago. I had it repaired by a transmission shop. Sometime after, I got a recall notice from Ford. I took the notice and my paperwork from the transmission shop into our Ford dealer and asked if what was done was covered by the recall. Service manager looked at and said that was it. I made a copy of my paperwork and filled out the claim form. A short time later I had a check!

  • @DLTJR1959
    @DLTJR19593 жыл бұрын

    Dealerships are independently owned. They don't like any warranty work because the manufacturers don't pay them back enough to make any profit on the warranty work. They especially don't like warranty work from a vehicle they didn't sell. On top of that RV's are a specialty vehicle. I have a diesel pusher and have the same issues but I do have locally available garages that will service it. I was glad that you were able to get a refund check from Ford. Great video.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for watching and the comment Izzy

  • @billearl325
    @billearl3253 жыл бұрын

    I have lifetime warranties on both of our vehicles. I had only used one dealership for all of the maintenance. We transferred to a different state and I made sure to collect all of the evidence (everything done-service, repairs, etc...) and place it in binders. Sure enough warranty issues came up and the new dealership doubted my claim-until I produced the evidence. They know that I keep everything and I have binders on both vehicles. The do not question any issues anymore. You have to be prepared for the worst.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Good for you for being your own advocate. That was definitely the point of this video. Thanks for watching Bill! - MJ

  • @bsmith8209
    @bsmith82093 жыл бұрын

    Wow! I was just at the Ford Dealership and the service rep said to stay away from ford motorhomes...

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Lol that’s funny thanks for sharing. Izzy

  • @michaelgerrard7410

    @michaelgerrard7410

    3 жыл бұрын

    I have a 32’ Fleetwood, GM workhorse 8.1 w/ Allison trans for sale. $15-k. 43-k miles.

  • @danmontie6367

    @danmontie6367

    3 жыл бұрын

    @@michaelgerrard7410 Well played, sir!👍

  • @NukePooch1
    @NukePooch13 жыл бұрын

    I always heard that was an 'advantage' of the Ford chassis, that you could have them fixed wherever you are. Sheesh.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Not so much. Depends if your local fleet service center will take in a motorhome. Izzy

  • @billesposito6027
    @billesposito60273 жыл бұрын

    Same “runaround “ with Ford here in the Southeast (Atlanta metro area). Sad that I’m glad my Canyon Star Ford chassis is now out of warranty. I found and use a truck repair shop where customer service is valued. Of course I now have to pay for repairs but am treated right. It’s like you were asking Ford to adjust your slide or anything “house” related. It an F53 just like any other. Fix it!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Exactly. Thanks Bill! - MJ

  • @scottstgermaine2358
    @scottstgermaine23583 жыл бұрын

    I watched this the other night, good information very respectfully comments. It’s good to know we are researching between models, gas or diesel etc. This was an eye opener for possibly swinging towards Diesel! Nice job AJ! Hope you all had a Merry Christmas!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for watching Scott Izzy

  • @eugenethaden6316
    @eugenethaden63163 жыл бұрын

    Went full timing in 1992 and quit in 2009. This has been a problem for a lot of people for as long as we have been around RVs.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing Izzy

  • @stephenshanahan7247
    @stephenshanahan7247 Жыл бұрын

    We had the same problem with our Coachman Freelander Class C motorhome, which has a Chevy chassis. A warning light came on while on a trip. I called several Chevy dealerships for assistance. They all refused to help me because "my vehicle was too big to fit into one of their service bays." Out of desperation, I took it to a third-party garage who fixed the problem for just under $2,000. When I got home, I contacted the Chevy corporation warranty department. They refused to reimburse me a single cent, claiming that I should have taken it to a Chevy dealership for warranty repairs. I explain that they refused to provide service, but the warranty department held steadfast and refused to reimburse me. I think this problem is far greater than people know. Thank you for bring attention to it.

  • @ginablanton8713
    @ginablanton87133 жыл бұрын

    Thank you! This is why I love your channel. You chose to share this bad experience but in a calm, factual way. We have an F150 - not an RV - and we purchased the outrageous warranty which makes us a “valuable” customer. We have had nothing but great experiences, but, again, not an RV. RHONDA ROCKS!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Yes Rhonda was amazing and such a big help. People need to stand up for themselves and be their own advocate! - MJ

  • @lewbreslau2981
    @lewbreslau29813 жыл бұрын

    Thank you Izzy and MJ. We are picking up our new Newmar Bay Star some time in April or May. Will start searching out a service department that will take care of us now! Thank you for another enlightening video. You guys are the best. My wife and I keep a low profile, but we follow you guys and love all you do. Hopefully we will bump into you at the Tampa show.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks so much Lew for the support. Say hi if you see us in Tampa! - MJ

  • @dennisbutler349
    @dennisbutler3493 жыл бұрын

    RV dealers should be required by law to disclose that FORD fleet or commercial dealers will not service motor homes. Why would anyone spend tens of thousands off dollars on a product that they won’t stand behind. Thank you for letting us know this!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Happy to help. Thanks for watching! - MJ

  • @Tom.and.Missy.Northam
    @Tom.and.Missy.Northam3 жыл бұрын

    Wow great information, thanks !! I’m calling on Monday to see if our local Ford Commercial Service center takes care of motorhome. We haven’t had to use them yet. Thanks!!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Keep us posted, Tom. Good luck! - MJ

  • @gregorycarson3889
    @gregorycarson38893 жыл бұрын

    Wow,now that’s ridiculous the run around ,I’m glad you got Rhonda to help out.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Rhonda is a real asset to Ford. She was excellent. Thanks for watching. Izzy

  • @ericwsmith7722

    @ericwsmith7722

    3 жыл бұрын

    Unfortunately there should be a Ronda who is authorized to tell the dealer If you want to continue to be a Ford dealer, you will fix their Ford vehicle.

  • @donbruder6838
    @donbruder68383 жыл бұрын

    Wow,sorry to hear that but I am not surprised. We have a local business here that told me years ago of there customers having problems like this. Makes me glad I have a Super C on a Freightliner chassis.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    We did our refund but it took some time. It needed to be addressed publicly maybe Ford will see it, maybe not. Thanks for watching Don

  • @rickgriffith1
    @rickgriffith13 жыл бұрын

    Kudos to you Izzy for not accepting that crappy customer service! I can’t stand it when companies take the stance of not giving two hoots after I spend good money on their products. I let them know that I have all the time in the world to deal with unsatisfactory customer service. Don’t get me started, just ask my wife...lol🤬 Right on brother!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    :) Thanks Rick for watching and for the support! - MJ

  • @joemissyoneil8668
    @joemissyoneil86683 жыл бұрын

    We had the same problem in 2019 with a truck fleet service center(non-ford dealership but serviced Ford Fleet chassis) in the greater Cincinnati, Ohio area. We had our driver side rear main seal go out and they fixed the problem under warranty, no problems. When the passenger side rear seal went out, we were informed they stopped working on motorhomes. Took a few days to find a Ford dealership the area large enough to work on the coach. We found Fuller Ford which is in downtown Cincinnati, just of the south bound 8th street exit of I-75. They did a great job, no problems. Made an appointment, dropped off RV on a Friday, my day off at work and picked it up the next Friday. Because of the placement to the highway it was easy in, easy out. Thanks for keeping corporate Ford in tune to the F-53 chassis RV owners that are out here! With the increase in RV sales during the 2020 pandemic, we have to have some place to take our investments where they are under warranty or not.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing your experience! - MJ

  • @daviddion3731
    @daviddion37313 жыл бұрын

    GREAT video. I’m sure this info will be appreciated by many F53 (and others) owners. Thank you for going the extra mile and letting others know how to handle a situation like this. Bravo Zulu. 👍🏻

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thank you David Izzy

  • @MT-cc2fz
    @MT-cc2fz3 жыл бұрын

    Rhonda is a professional. Ford should probably promote her so that other employees can see what a good employee looks like. Or some other company should scoop her up. She sounds like a class act.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    I agree she was great. Thanks for watching and the comment. Izzy

  • @RL-xb4gz

    @RL-xb4gz

    3 жыл бұрын

    then there won't be anyone to help anybody

  • @1hasbeen531
    @1hasbeen5313 жыл бұрын

    Grew up in a Ford family, had all Fords, business and personal, for years, but after an endless string of lemons, and continuous warranty battles I put the "X" on Ford 21 years ago. Never again.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing. Izzy

  • @roythurston3631

    @roythurston3631

    3 жыл бұрын

    I never saw the number for Rhonda.

  • @peterdarr383

    @peterdarr383

    3 жыл бұрын

    What brand have you now chosen ?? A faulty headlight switch on a Mustang landed me in jail ! That pretty much soured me to Fords . . . . .

  • @tantsits77
    @tantsits77 Жыл бұрын

    Great information. We too live in Bergen County NJ and go to the Hackensack Truck Center down on River Street and they are awesome. They take care of our 34ft Class C for the past 6 years without issue and are awesome.

  • @trentrowe7376
    @trentrowe7376 Жыл бұрын

    Thank you for this video. I have been debating a gas motor home simply not sure if a diesel pusher was worth the extra cost. This was the bit of information that pushed us over the edge. Customer service means a lot to me. Thanks again and good luck

  • @roxiecillessen3993
    @roxiecillessen39933 жыл бұрын

    Having had a similar experience with another vehicle and I found that they had a facebook page and a simple explanation on the page gave me immediate response.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Glad you got a quick response. 👍 - MJ

  • @tinacampbell8539
    @tinacampbell8539 Жыл бұрын

    Not mentioning names isn’t doing you or anyone else a favour. If your point is to hold people accountable and provide information to help the RV community, that’s exactly what you have to do 100%. Use the power of a social media platform for attempting to make change in the industry. Otherwise, there’s no heat on anyone to even care about the problem , never mind address it. Hitting them in the pocketbook is less than desirable for any company, loss of business is a thing. Glad it worked out but not knowing who the problem was with isn’t helpful.

  • @BabuskaDoll

    @BabuskaDoll

    11 ай бұрын

    Paramus Ford - that was the name on the check

  • @louiecantu5019
    @louiecantu50192 жыл бұрын

    You had mentioned that you were going to film a video about engine lights being on, on an F53 chassis, but I have not found it. I own a 2017 Fleetwood Bounder 33c, with a V10 motor on an F53 chassis. My engine light has come on and will sometimes blink. I took it to a friends auto repair shop. He owns a motorhome also. He ran a diagnostic check. It showed that 5 pistons misfiring, but when test driving my coach it runs perfect. He said that it would be very noticeable if the pistons were misfiring. He believes that it is a mapping error in the computer and that there is nothing wrong with my coach. My coach is under warranty, so I took it to my local Ford Commercial shop. They found the same issue and were able to reset my computer, but after 3 months the light turned back on and my rig still runs perfect. I returned to Ford and they could not reset the engine light and said that the coach is not misfiring as the computer shows. Have you had this issue?

  • @georgelavas8529
    @georgelavas85293 жыл бұрын

    I was on first trip in my 2018 F450 class c motorhome. I left Austin, Texas headed northwest for extended trip. When I had gone about a 1500 miles and was pulling into Rapid City, South Dakota it died a sudden death. I called McKie Ford Lincoln. They got a tow truck and towed me in. They work on motorhomes. They have RV spots available with electric and water. Which was great because the part needed was a week getting there. I lived in there parking lot for a week at no cost. I guess I was very lucky. I think it falls back completely on the dealerships. These guys were great. Sure took that what the hell do I do now feeling away. If only all dealerships were as friendly and considerate as these guys. Five Star for sure. I enjoyed you informative video. Thanks, George Lavas

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Wow that’s great George. Good to know thanks for sharing. Izzy

  • @philsellers6003
    @philsellers60033 жыл бұрын

    A friend of mine from about 4 years ago had a Ford RV that needed some front-end suspension work done. He could not find anyone in Birmingham, AL that was affiliated with Ford that would work on the RV. It's a pretty good signal that Ford RVs are not worth buying due to the lack of after-the-sale support.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing Phil Izzy

  • @gerardjones7881

    @gerardjones7881

    3 жыл бұрын

    half story again, where did he buy it? buy it new? did he want warranty work done?

  • @mjcameron123

    @mjcameron123

    3 жыл бұрын

    Also ford does not sale or make motorhomes!

  • @jofus3604

    @jofus3604

    3 жыл бұрын

    @@mjcameron123 Well DUH! Nor does GM, or any other automotive manufacturer????

  • @chetmyers7041

    @chetmyers7041

    3 жыл бұрын

    Please tell us the names of GM, Mercedes, or Dodge dealerships that WELCOME doing warranty work on those chassis. The fact is most Stealerships are not interested in working at "warranty work prices." Factory work pays about half of their retail work.

  • @RVFieldTrip
    @RVFieldTrip3 жыл бұрын

    You really stayed on top of it good for you, glad it all worked out for you guys

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks so much. Yes, glad we persisted. - MJ

  • @aaaideas4U
    @aaaideas4U3 жыл бұрын

    Thank you so much for spotlighting this issue. My sense is that if this is the way commercial dealers are treating ford motorhome owners, many of us are going to sell our MHs and switch over to travel trailers or fifth wheels to avoid these scenarios. Thanks again. Kudos for standing up to them!!!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for the support. 👍 - MJ

  • @daniellibich1376

    @daniellibich1376

    3 жыл бұрын

    As the few had documented the way how ford's commercial dealers are treating owners of the E-series cutaway chassis or the F-53 stripped chassis when a coach builder put an RV on the chassis. With the few saying the RV is the last ford product they ever buy when they unload the RV for another automaker to be used as a tow vehicle to pull a travel trailer or a fifth wheel.

  • @michaelnelson7458
    @michaelnelson745811 ай бұрын

    Thanks for the info, we had a recall on our motorhome , after several days of calling 3 states trying to get the recall done I called ford directly, come to find out that the only ford dealer that can do recalls was 300 miles away, I also found out after making an appointment that they are the only ford dealership on the west coast to do recalls and warranty work on ford motorhomes, that dealership was awesome it’s in Portland Oregon. It’s also nice to know that through your video that ford will reimburse work done at other companies. Thanks for sharing your experience.

  • @ronmcdaniel1583
    @ronmcdaniel15833 жыл бұрын

    Great job!! I believe that you handed the situation extremely well. I would have blown up with Ford and I'm a Ford fan. THANKS SAFE TRAVELS HAPPY NEW YEAR

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks Ron. Happy New year! - MJ

  • @donaldsmith1350
    @donaldsmith13503 жыл бұрын

    Another spot on topic useful to all, what you guy pack into 10 mins. keep on keeping on God bless you guys.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks so much for all the support Donald. Much appreciated. 😃 - MJ

  • @georgepurdyiii307
    @georgepurdyiii3073 жыл бұрын

    I had the same problem. Mine was a bad front brake caliper owing like a fire was under it! I'm also a trucker. I pulled into a Ford Dealer. The shop manager said " we don't do RVs while I'm looking at a nice big 6 wheeled what I would call an old military line truck with a boom on it on a ramp being repaired. It was an International. I looked back at the shop boss, pointed at that thing and said that's not even a Ford is it? Then I pointed at my Winnie Minnie and said I'm not bringing you a freaking RV but a FORD MOTOR AND CHASSIS, NOT THE RV and I expect it to be fixed just like that International commercial line vehicle or do I need to call corporate? I got a full brake repair including rotor in just a few hours! To bad Rush Repair in Denver was booked solid or they would have gotten the job! Blue skies and safe journey's

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing. Izzy

  • @jimstout880
    @jimstout8803 жыл бұрын

    What a great job of getting your point across but still staying respectful to everybody involved. I tip my hat to you sir!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Always have to do things the right way. You get more bees with honey. Thanks so much Jim. - MJ

  • @jeffcecchini3588
    @jeffcecchini35883 жыл бұрын

    Oh wow, what an ordeal. Good job in persistence. Very nice of you to document your contact for others.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    We felt it would help others. Thanks for watching. Izzy

  • @williambradley2562
    @williambradley25623 жыл бұрын

    Glad you got it fixed .. shame on Ford for not honoring their warranty & not having a Dealer to get it fixed 😠

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    To their credit Ford did pay out the warranty cost, however getting to that point should not be so difficult. Thanks for watching. Izzy

  • @petekane2501
    @petekane25013 жыл бұрын

    Thanks for the heads up! Looks like everyone should find a local truck/RV repair shop once 3year ford warranty expires.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Yes definitely. Thanks for watching Pete. - MJ

  • @misterbaihr3424
    @misterbaihr3424 Жыл бұрын

    My issue wasn't with Ford but rather with Freightliner. I have a 40' class A on a Freightliner chassis that nearly every Freightliner dealership seems to run from. "We will work on everything from buses to garbage trucks, but not on a motor-home built on a Freightliner chassis". VERY irritating! And, like the folks in FL with the suspension issue and your situation, no one is asking that they work on "the motor-home" portion of the vehicle, just the Ford chassis portion -- that FORD created!!

  • @kevinsmith1513
    @kevinsmith15133 жыл бұрын

    Our previous rig was a Ford. Local Ford dealership refused to service the motorcoach after it was already sitting in their bay. They claimed that 34’ exceeded the length that their insurance would cover. Ultimately, I found a small local garage in nearby and gave them the business for the five years we owned the coach.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Wow what a shame. Thanks for sharing Kevin. - MJ

  • @iglapsu88
    @iglapsu883 жыл бұрын

    Glad you got your money! Your persistence paid off!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    It took a while but it did pay off. Thanks for watching. Izzy

  • @turnbullstravels735
    @turnbullstravels7353 жыл бұрын

    We had the same problem finding a commercial Ford place while traveling in the South. Took 4 states before we found a dealer willing to add all our suspension & chassis upgrades. Even then, I am the person who sourced all the parts, bought them and had them delivered to the dealer. We chalked it up to Covid craziness, but perhaps it is just generally poor service. Thanks for the Rhonda info, could come in handy in the future.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Yes she was great. Sorry to hear you had similar issues. :/ - MJ

  • @michaelwaller6093
    @michaelwaller60932 жыл бұрын

    This is another reason I don’t have a F53 class A anymore. There was one Ford dealer about 25 miles north that serviced motor homes on the F53 chassis. Along with other issues, we traded this unit in and got a diesel pusher that can be worked on most anywhere there is a Freightliner business.

  • @wrenchoperator6435
    @wrenchoperator64352 жыл бұрын

    This problem is not unique to Ford. I've heard of similar experiences with GM dealerships and the 8100 GM gassers on the GM Workhorse Chassis. The problem in both cases, as you've seen, is that each dealer is a privately owned business franchise and most of them want nothing to do with motorhomes. As an automobile technician I can relate They are horrible to work on and none of the techs in any shop want the job. Even Cummins service centers typically put off diesel pusher motorhome work and usually charge a LOT of additional labor compared to similar repairs on a truck. You're right, Ford and GM should both require their truck service dealerships to perform maintenance and repairs on motorhomes as a condition to maintain their franchise license. Until that happens, I wouldn't expect to see anything change.

  • @byronmouton9527
    @byronmouton95273 жыл бұрын

    It is hard to buy anything today because of these things. The most common problem is when you ask a simple question to the person on the phone and you get answers like ( I M NOT SURE OR I DONT KNOW). This is the work ethic of most of this generation, besides finding someone capable of doing a major repair.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Absolutely agree. I see it regularly. Thanks for watching and the comment. Izzy

  • @richt.4900
    @richt.49003 жыл бұрын

    Good on you guys! All the best for 2021, let’s hope that it’s a better one. 🤞🏻🏴󠁧󠁢󠁥󠁮󠁧󠁿👍🏻😉

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks so much Rich. Happy New year! - MJ

  • @TomSpurlock
    @TomSpurlock Жыл бұрын

    Yep, my 2017 F53 RV had the right rear wheel bearing seal fail at 40,000 miles last March. It was a rude awakening to learn how many shops don't want to work on RV's (I was in Pensacola, middle of a trip). However, here's the hot tip. Go to any commercial tire shop and they can do this work, and they can usually start the job the next day. My seals were replaced in 4hrs the day after I called them. The bill was $760 which included all parts and balancing all 6 wheels. My hunch was right, the factory tires were not balanced very well. This could have contributed to the seal failure, having too much axle vibration, but that's a hunch. My rig rode much smoother at 65mph after the balance job. Killed two birds with one repair job.

  • @rayhanson6061
    @rayhanson60613 жыл бұрын

    Coachman does the same thing. Took my new Coachman Mirada in to my local Coachman dealer for some warranty work. Was told that since I did not purchase the motorhome from them they would not service it.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    That is very common unfortunately in the RV industry. Sorry to hear. Izzy

  • @misstara9838
    @misstara98382 жыл бұрын

    The is exactly why the RV industry have a crappy reputation. RV owners need to start pushing back. 1) Contact your state attorney General Consumer Affairs and file a complaint 2) send a the complaint certified mail return receipt.

  • @marinabredda714
    @marinabredda7142 жыл бұрын

    HI. I'm so pleased I saw your video, all be it from 2 years ago! We're having a similar experience here in TX and NM. I'll try to cut a long story short. We had, at 60 mph really bad vibration coming from the steering and front wheels of our 2022 Bay Star with less than 4000 miles on it. We were in Waco TX and pulled off the hwy asap. Luckily there was a Good Year tire shop there. They diagnosed the probllem to be off centered front tires and wheels. We had them balance the tires as best they could because no Ford dealership would work on our RV! We called several from the list Ford provided. We made our way to El Paso where there were 2 Ford dealerships, again they told us they didnt work on RV's. By now we'd called Ford warranty 4/5 times asking them to put us in touch with a dealership. They were'nt able to! We arrived in Las Cruces, NM, the state of Enlightenment, according to the sign, we hoped this would be a good omen for us. We saw a big tire dealership with trucks and RV's in their yard so we pulled in. They are also Michellin dealers, another good sign. By this time after talking to Ford warranty 6/7 times we asked them to give us authorization to get the tires checked out at this dealership. They told me that they've done this before, when no Ford dealer would help so we're hopeful this will be the case, we'll see! This dealership is very professional, they checked everything out and yes the tires are both out of round but not the wheels. They don't think much of Good Year for telling us they were. Probably seeing two women they thought they could make some money! We're members of FMCA where we got a really good deal on the tires, more or less at cost. They had the right size tires in stock so we had them do the work. In the meantime we were waiting for someone at Ford Fleet to call us with the autorization, that took 4 days for them to get back to us. We were told they would check with the tire dealer and also check whether this repair is covered by the warranty. That'll take another 4 days! This is a brand new coach with less that 4000 miles on the tires! We're hoping they do the right thing but are prepared for it to be battle. Having Rhonda Spencers tel # from your video is extremely helpful and hopefully we wont need to contact her regarding this claim. But, I think we will contact her because of the difficulty we've had with not finding a Ford dealer anywhere, it's ridiculous that they won't work on motor homes. I'll let you know the outcome. Thanks again for all your very helpful videos :)

  • @richriddle8352
    @richriddle83523 жыл бұрын

    Excellent Video. I always appreciate the education that you give to RV owners. I personally have never owned a gas coach always diesel. . Never had a problem with my local Cummins /Volvo dealer. Looking forward to your videos from Tampa RV show in early January.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks Rich. We're looking forward to Tampa! - MJ

  • @WheelTek86
    @WheelTek863 жыл бұрын

    Thanks Izzy for the informative information; I just traded for a 2021 Jayco Precept. This is like Tiffin quality with Newmar interior. Will be adding a safety steering stabilizer. But this new 7.3 engine is amazing; cruising 65 down to the Florida keys average 7.3mpg. And is 39’ long towing a Honda Element.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Good luck to you. Thanks for watching! - MJ

  • @richmartinezthecave
    @richmartinezthecave3 жыл бұрын

    Good for you Izzy. Staying on them. I feel sometimes Corporate wants Reimbursement/Complain to go away. Nothing but Class from you not putting them on Blast for lack of Communication. Thanks for sharing Video. PS. Hope Nelly is Well. :)

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks Rich. Nelli is sleeping under the cover and doing well! Izzy

  • @bilfha
    @bilfha3 жыл бұрын

    I have a Thor sitting on Ford E450 chassis running 6.8 V8. Similar to you, couldn't get a normal Ford dealer to do a oil change. They said they would, if I was in a pinch but didn't really want to work on Motorhomes. I found a commercial Ford dealer near me, they gave me no grief about motorhome as long as I had them do just basic stuff related to cutaway chassis. I watched your video on swaying and replaced my my bars with roadmaster sway bars at this Ford dealership this past fall. The second I drove off their lot, I could feel the difference so thank you for sharing your experience. I have been watching you guys since I bought my RV in May and have already put 12k miles on it (first rv). Ohh, the Ford Commercial dealership is in Elk Grove, IL (Chicago area). I will still go to them after warranty my warranty expires. They are honest and fair on price.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    That is good to hear. Thanks for sharing and supporting the channel. Izzy

  • @Blue60608
    @Blue606083 жыл бұрын

    Great video, thank you. We live in Southern California. There is a large commercial Ford dealership here, that is happy to work on warranty work. We have a 2019 Jayco Redhawk 31foot class C. When we put our RV in reverse and give a little gas to back up. There is a clunk in the drive line. The Ford commercial dealership stated. This clunk noise was a Jayco issue, because they extended the drive line. So now the RV is at the authorized Jayco dealership for warranty work on the driveline. I have not gotten an update from them yet. To hear what the problem could be. I am hopeful, it will get resolved in a timely manner. But I totally understand what you were saying in this video. I also agree. That the Ford manufacturer should make the authorized commercial dealership service the RV. Otherwise. Where are we suppose to bring our rigs to be serviced. Especially under warranty. Respectfully Mark

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Glad you have a good dealership near you. Thanks for sharing. Izzy

  • @kk-pz8gn

    @kk-pz8gn

    5 ай бұрын

    any update mark? "I have not gotten an update from them yet"

  • @cardo1111
    @cardo11113 жыл бұрын

    Another helpful vid, I am beginning to think twice about buying a motorhome. I assumed the chassis would be covered under Ford's 3/36,000 or whatever their standard truck warranty is. The plot keeps thickening, appreciate all of your vids 👍🏽

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks, glad they help. :) - MJ

  • @jasonclift7253
    @jasonclift72533 жыл бұрын

    I have historically been a huge Ford fan. My first car was a mustang through Bronco, Bronco 2 , Aerostar, multiple F150s up to my last one that was an F250 Platinum. This past year, we have had so much problems with getting Ford to deal with our "death wobble" problem. I know it is not an RV, but the problem is the same of no call backs, no email responses, etc. This wobble almost killed us twice. We took it to several dealerships and basically got told we were lying about it. One said the they fixed the problem and we were relieved only to have it happen to us again that same week in bumper to bumper traffic. After a year, we gave up and traded it. I can't risk my families life. We will be buying an RV in about a year and am always watching ya'lls and Matt's reviews trying to do our homework. We originally were going with the gas A or C, but have pretty much decided to bite the bullet and go super C just so it can be worked on if we need it to be. We are so sorry ya'll had problems too, but you aren't alone sadly it you look up complaints with Ford.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Such a shame. Horrible and scary what you went through. Can't go wrong with a Super C. Best of luck to you! - MJ

  • @brianstough5286

    @brianstough5286

    3 жыл бұрын

    @@johnboyce9720 'new from the factory' death wobble is because of worn parts? Ford is putting used parts on new vehicles? Really???

  • @brianstough5286

    @brianstough5286

    3 жыл бұрын

    @@johnboyce9720 So, what you're telling me is that 40rd has contacted EVERY OWNER that could have possibly been impacted by this problem that has been going on for years? Additionally, they have fully reimbursed any and all owners that have had this issue - even if the warranty was 'out' before this 'fix' was discovered? { I will acknowledge your credibility when you answer both questions "YES"}

  • @philipmccutchen3872
    @philipmccutchen38723 жыл бұрын

    As of today, 4/13/2021, I've contacted SEVEN Ford Commercial Dealers within two hours of my home near Atlanta. NONE of them will schedule any warranty work on my 2021 Class A Gas F-53. That includes the new NHTSA RECALL for inadequate lubrication of the rear differential, which would cost thousands to fix if it fails (and maybe kills you). "Call me next month and maybe we'll have an opening," is the best response I've gotten.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Such a shame, really, Sorry to hear this. Best of luck.

  • @foggynotion66
    @foggynotion66 Жыл бұрын

    I have a 2020 Entegra with an F53 chassis. At about 15k miles, the rear stabilizer support broke. My local Ford truck dealer, diagnosed, repaired, and handled the warrantee claim for the problem over the course of a few weeks. $0 paid by me, no contact to Ford by me and no paperwork submitted by me. Ganley Ford in Barberton, OH is first rate.

  • @tomallen9179
    @tomallen91793 жыл бұрын

    Thanks so much for posting this!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for watching Tom Izzy

  • @ericwsmith7722
    @ericwsmith77223 жыл бұрын

    And the big 3 struggles to understand how year after year they lose market share. After going through the process of on -line ordering a Ford F550 and Dodge 550 Ford replied back with we dont have one , but gave me a quote on a MINIVAN, I am not even joking. The Dodge dealer the factory web site sent the order to told me they are not authorized to sell commercial trucks.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Wow, thanks for sharing. - MJ

  • @MissMarinaCapri
    @MissMarinaCapri3 жыл бұрын

    Really good content! Thanks , people really need to know these things ! Good job

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thank Marina. We did not want people to be discouraged from seeking reimbursement for repairs that should be covered under warranty. Izzy

  • @squatch5280
    @squatch52803 жыл бұрын

    Thanks for the great info! Very good to know. Prior to owning our Baystar, I had a similar "back and forth" with Ford regarding an issue with my F150 Platinum. I feel you bro!

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Jeez seems like it’s an ongoing problem at some Ford dealerships. Thanks for watching and sharing your story. Izzy

  • @aryprice2621
    @aryprice26213 жыл бұрын

    I am a big Ford fan but I Truly appreciate you guys telling it like it is! Also unfortunately it is very hard to find motorhomes that are Not built on a Ford chassis; it would be nice if customers could choose but It doesn't matter what chassis your motorhome is built on I have a feeling they might be all doing the exact same thing.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Ford is the only game in town offering class a gas chassis. Thanks for watching and the comment. Izzy

  • @michaelj1232

    @michaelj1232

    2 жыл бұрын

    Ford is not the only game in town, there are many motor home manufacturers that used the GM chassis, ,I'm not enthusiastic about the f53 chassis, ford seems to cut corners,I saw that when I worked at a ford dealership, ford has had numerous quality issues on all their products, I totally agree with Izzy,the dealership that I used to work for used to work on motor homes,and they no longer work on them,,I even sent a email to Winnebago stating how I felt,and if ford wants to put their product out in the market,there has to be a better answer for this,otherwise don't sell their chassis to RV manufacturers

  • @Premier-Media-Group

    @Premier-Media-Group

    Жыл бұрын

    ​@@michaelj1232GM (via Workhorse) is even worse. Workhorse hasn't been in the RV game for decades now. The Workhorse network has been absorbed and reconfigured, which makes it even harder now to get actual service.

  • @rogerover7885
    @rogerover78853 жыл бұрын

    Hey Izzy - I'm from Northen NJ as well and I take my Tiffin gasser over to Performance Ford & Lincoln in Randolph, NJ off Rt 10. They've been decent in handling my regular F-53 maintenance the past few years. Also, there's another dealer near HighPoint, NJ where we store for winter that does motorhome work as well.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing. Izzy

  • @larryminini1149
    @larryminini11493 жыл бұрын

    Yes we had a bad drag link and ac condenser issue. Same results in my area Wpb fl. I found commercial facilities that handled my problem here and they were very helpful in getting the warranty paperwork processed. I only paid a small fee for shop supplies etc.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing Larry

  • @JollyDeacs11
    @JollyDeacs112 жыл бұрын

    Ok, at first glance, I thought your vid was about the actual quality of the V10. I own a Winnebago, 37F, V10 6.8litre Ford Engine. Now, I learned a bunch from your story (thank you). I have a warranty so I will have to understand which dealerships do fleet vs. cars vs. preference. I hope to not have these issues but preparing to take on anything that comes our way. I believe in stellar customer service and agree with your philosophy. See you on the road!

  • @guspaca494
    @guspaca4943 жыл бұрын

    What a mess to go thru, excellent video. Glad you finally got your money! geeze Customers should not have to go thru all that with any company.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    No they definitely shouldn't. Thanks Gus! - MJ

  • @christopherrasmussen8718
    @christopherrasmussen87183 жыл бұрын

    As for working on motor coaches. It’s so hard. I take my engine to Cummins. My suspension is a truck shop I trust. I do my own upkeep inside /RV side.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for sharing Izzy

  • @cruc1446
    @cruc14462 жыл бұрын

    Thank you for this wonderful insight in dealing with this type issue.

  • @proceedingonwardinamerica
    @proceedingonwardinamerica3 жыл бұрын

    Good thing you kept your guard up and didn’t give up.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Definitely can't give up when it comes to your rights. Thanks for watching guys! - MJ

  • @djerniet350
    @djerniet3503 жыл бұрын

    You should send Rhonda some flowers to let her know she was and is appreciated. Most companies nowadays do not show the employees or managers for that matter how much they are appreciated. Which is why customer service sucks now. Every now and then their is a shining star and Rhonda was it in this situation.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Yes she was great. Thanks for watching Izzy

  • @djc2g724
    @djc2g7243 жыл бұрын

    Although my issue is not involving a motorhome on a Ford Chasis, my Mustang is. My problem is that Ford which owns Motorcraft parts is denying a warranty claim that I have requested twice. During routine maintenance I changed my coil packs, wires and spark plugs torqued to spec. The plugs were OEM Motorcraft plugs that come in the car from the factory. One plug was defective in that the electrode ground strap broke off inside of my engine and damaged the piston and cylinder wall. Initially I had the car towed to a NAPA Car care center when the car began making a loud tapping noise. They diagnosed the problem to the spark plug. The diagnosis cost me $270. I contacted Motorcraft and they directed me to Ford Customer Relations. Ford instructed me to have the car diagnosed at a Ford Service Center. I had the car towed to my local Ford Dealer for a diagnosis. The Ford service manager gave me the exact same diagnosis as the NAPA Car Care shop along with a bill for $235. He also recommended engine replacement. And the bill was accompanied by a "No" from Ford. No reasons for denial with a statement that they have entered my case and VIN number in to their system in case they decide to cover the cost of repairs in the future. I then reached out to Ford's social media corporate service team via Facebook. I gave them all of the information including the case number. And after a couple of days with some back and forth Q&A, they gave me the same exact denial. The cost to repair or replace the engine is nearly identical. It will be somewhere in the $10k range.

  • @americanrvtraveler2446

    @americanrvtraveler2446

    3 жыл бұрын

    You did not mention whether you changed plugs yourself. If you did it yourself, FORD should not cover warranty.

  • @djc2g724

    @djc2g724

    3 жыл бұрын

    @@americanrvtraveler2446 I did mention that I changed them. But the belief that they should not warrant the plugs because of that is nonsense. They were torqued correctly. The plug itself was intact. The weld on the strap had broken off.

  • @raybonecrusher4516

    @raybonecrusher4516

    3 жыл бұрын

    When a car is under warranty you need a certified mechanic to work on it so you don't violate the warranty.

  • @djc2g724

    @djc2g724

    3 жыл бұрын

    @@raybonecrusher4516 I unferstanf what you are saying. But what I am saying is that the spark plug itself was defective from the factory. My car does not have any warranty. The spark plug damaged my engine by falling apart inside of the cylinder.

  • @raybonecrusher4516

    @raybonecrusher4516

    3 жыл бұрын

    @@djc2g724 I miss understood. A big problem with part warranties is they replace defective part only. It sounds like a legal problem. They may have a dis-claimer about further damage caused by their defective item. I would contact the BBB and issue a complaint. You can also check with your state attorney general for help. News media can be a great help if you can get their attention. Ray

  • @Bru_Tube
    @Bru_Tube2 жыл бұрын

    Rhonda should have taken ownership from the initial call period and got back to you. Buck stops with Ford. Jayco and the RV dealer too. I got below from our RV dealer on engine light/ cruise control on July 6th, not working on our 2021 Jayco Alante 31V F53 V8 7.3L engine. Only 6,800 miles on ours. They are too busy, short staffed or plainly don’t want to work on them, even non dealership mechanics. Lazyness. - Ryon, sorry I am just now seeing this. We are currently booked until the week of August 15th. The cruise control issue will have to go to a truck center to be repaired. You will need a shop that handles warranty work. - - Thank You! Alex

  • @molliesdad4702
    @molliesdad47023 жыл бұрын

    Great information, Thanks for sharing and I am glad that you were able to recoup most of what your out of pocket expenses were.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Yes, thank god we were! 👍 - MJ

  • @cindymaesilva47
    @cindymaesilva473 жыл бұрын

    Thanks for the heads up.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    You got it Cindy!! Izzy

  • @bobandtams
    @bobandtams3 жыл бұрын

    Very interesting that Ford acts this way...Really makes you rethink about it

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    As long as the public knows they can make an informed decision Thanks for watching. Izzy

  • @LedzeppelinDogsGuns

    @LedzeppelinDogsGuns

    3 жыл бұрын

    its not just ford they all do it

  • @mfuchs2004

    @mfuchs2004

    3 жыл бұрын

    Why bash Ford dealerships when they won't work on a portion of your vehicle that was sold by Ford as a frame only customizer rig? They don't even have parts for this at Ford passenger vehicle dealerships. I'm guessing your RV has an F650 frame and running gear. Only Ford commercial truck dealerships can work on these. Can you blame the commercial dealerships for not wanting to take the liability for possibly damaging the rest of your rig? Most RVs are built like crap - glue and staples. Their mechanics aren't trained to even check drive it.

  • @bobandtams

    @bobandtams

    3 жыл бұрын

    @@mfuchs2004 Who would you think should work on the engine, drivetrain and suspension? I would say Ford shouldn't sell to the RV manufacturer if they don't want to service them. This is from someone who owns 4 Fords at the present time. Just my thoughts

  • @mfuchs2004

    @mfuchs2004

    3 жыл бұрын

    @@bobandtams the mfg of the motorhome should work on it, and seek reimbursement as happened here. How is a Ford dealer to know things like safe lift points, COG/tip, GVW, etc? They likely don't even have equipment with the weight and clearance needed to work on them. There are motorhome shops from one side of the country to the other who work on these. That's how you got it fixed, after all. As it should have been. I run a fleet of modified shuttles. The mfg of the frame/engines won't touch them. I don't expect them to. I have to take them to a specialist in this application - even for something as simple as oil changes.

  • @supersami7748
    @supersami7748 Жыл бұрын

    This has been the problem with Class A Motorhomes for 50 years, it was the early 1970’s we bought our first Dodge chassis MH, we’ve had 2 others one GM and one Ford. Consequently I switched over to a Class C on a E-450 chassis. As long as the repair or service can be accomplished without a lift any competent shop ( enter than a dealership at least 95% of the time) can work on the rig as it’s just a van with a big box attached to it.

  • @ZmaxLife
    @ZmaxLife Жыл бұрын

    As well trained police officer mentioning on so may occasions in your YT's about safety you no need professional inspection to do simple visual PreTrip Ins before and after each trip . If your wheel will come off and hit incoming vehicle killing for example mother with children who be first in the line... Thank you for your service brother ...

  • @paulfox1587
    @paulfox15873 жыл бұрын

    I've had a similar problem with a Chevrolet 3500 express van class C motorhome. No local dealer will work on the motorhome chassis. Fortunately I did find a local garage that would do it. All I wanted was an oil change, generator oil change, and a front end alignment. I agree the dealers should be required to work on chassis' the company sells be it Ford, Chevy, Dodge, or Mercedes.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Glad you were finally able to get it fixed. Thanks Paul. - MJ

  • @mountainman5025
    @mountainman50253 жыл бұрын

    Good and informative video. I never owned a Class A or C motorhome, but have several war stories about jayco, Coleman and Gulfstream...

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Thanks for watching and the comment sir. Izzy

  • @keithmaddox2917
    @keithmaddox29173 жыл бұрын

    Thanks for the video We have the same problem with our 8.1 workhorse and Chevrolet dealership

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Such a shame. Best of luck to you Keith. - MJ

  • @dingfeldersmurfalot4560
    @dingfeldersmurfalot45603 жыл бұрын

    There are a lot of pretty pointless videos out there, but this is not one of them. Good job bringing up an important and surprising issue. I'm sure many people wouldn't buy a vehicle if they knew getting it serviced was going to be a problem. This is exactly the kind of thing potential buyers should know up front.

  • @EndlessRVing

    @EndlessRVing

    3 жыл бұрын

    Exactly the reason we felt it needed to be done. We are all about helping the consumer. Thanks for checking it out. :- MJ

Келесі