Best 40 Help Desk and Desktop Support Interview Questions and Answers
In this video we show you the Best 40 Help Desk and Desktop Support Interview Questions and Answers.
Preparing for your interview with this list of questions and answers will amaze your interviewer, and help you get your Desktop Support, Help Desk, or Service Desk job.
The following are the questions that are answered in the video:
#1 - Why do you want to work as a desktop support specialist?
#2 - Give us an example of a ticket that you resolved. What was the problem and what steps did you take to solve it?
#3 - You receive a ticket in which a user’s monitor is not working. How will you solve this problem?
#4 - What is Safe Mode?
#5 - What is Active Directory?
#6 - What is Blue Screen of Death and how do you fix it?
#7 - A user complains that their system is running very slow. How would you solve this problem?
#8 - Describe a situation where you had an angry client or user.
#9 - A user is finding it difficult to configure a printer on their computer. How can you help them?
#10 - How will you make sure that a system is not infected with a virus?
#11 - What is PTR (Pointer Record)?
#12 - What is a Logical Drive?
#13 - What is the purpose of a Logical Drive?
#14 - How do you get the MAC address for a specific NIC?
#15 - How does a VPN work?
#16 - What happens behind the scenes when you type “google.com” in the browser and hit enter?
#17 - What is the single most important factor that must be present in your work environment for you to be successful, and happily employed?
#18 - How does a router work?
#19 - You are asked by the company CEO to make sure that no employee in the company is able to open Facebook. How will you implement this policy?
#20 - What is a PST file and why is it important?
#21 - A user complains that their computer clock resets every time they restart their PC. How would you solve this problem?
#22 - How you can you backup Outlook emails?
#23 - What is DHCP?
#24 - Ok. Can you tell me, in a bit more detail, how DHCP works?
#25 - What is SCSI?
#26 - What is the difference between incremental backup and differential backup?
#27 - You talked about DNS earlier in the interview. Can you explain what is DNS?
#28 - What is Reverse DNS Lookup and Forward DNS Lookup?
#29 - A user is unable to log in their computer even when they are typing their password correctly. How can you solve this problem?
#30 - What is the difference between FAT32 and NTFS?
#31 - What is IMAP?
#32 - What is a Cross Cable?
#33 - What is boot.ini and when do you use it?
#34 - Explain Cookies
#35 - What is the difference between serial and parallel ports?
#36 - What is a phishing attack?
#37 - What’s Your Biggest Weakness?
#38 - What Are Your Salary Expectations?
#39 - Why Should We Hire you?
#40 - Do you have any questions?
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Пікірлер: 563
Best explanation! I passed my Interview!! A BIG thanks !
@SkillsBuildTraining
3 жыл бұрын
That is awesome news Mr DIYer! Really happy we could help.
@deepalisahu2739
3 жыл бұрын
Can u all send me hiring references of this profile for indore , ahmedabad, pune location
I can’t express my feelings. This video extremely helped me with my interview. My interviewer was wicked happy with me. I got the job right away.
@SkillsBuildTraining
2 жыл бұрын
That's awesome Jeffrey. Congratulations!
@alejandrogonzalez1598
2 жыл бұрын
You owe 100 bucks to this channel now...
@abdullahshakary4356
2 ай бұрын
Are these useful nowadays?
Anyone else thinks the Help desk and desktop support job is the most underrated in the IT field. In order to be able to answer the questions correctly you must have network, software, database good knowledge. Above all, the help desk is the person who solves most of the problems the normal users experience in daily basis. They deserve to be paid as same as security analysts, network engineers, software developers, etc.
@SkillsBuildTraining
3 жыл бұрын
Thanks for your comment A L. Security Analysts, Network Engineers, Software Developers, etc, and other Intermediate and Senior level IT roles solve more complex IT problems. Those roles require more qualifications and experience which is the reason they are compensated higher than 1st line support jobs.
@eazyc404
2 жыл бұрын
that’s why you have to specialize in something! imo help desk is just to get your foot in the door. after that go into something specific that you like and focus on that.
@darkcircle899
2 жыл бұрын
If you keep getting better at Helpdesk/ Desktop Support then you can go from level one to level to to level three. Level three techs usually make around the same money that those other jobs do. Although level three can mean different thing depending on where you work.
@VenkateshKking
2 жыл бұрын
@@eazyc404 what is next level once we joined as IT helpdesk engineer ??? what should i learn to move to next position in my carrear ?
Thank you so much for this very detailed answers to the most frequently asked questions in Desktop Support and Help Desk. Much appreciated!
@SkillsBuildTraining
3 жыл бұрын
You're welcome junix al. Glad it was helpful!
Thank you, this is very helpful. I have been working as an IT for 5 years now and I had fixed/resolved endless IT issues but I find it hard to explain how.
@SkillsBuildTraining
3 жыл бұрын
You're very welcome Eddy!
Just what I needed, straight to the point and meaningful Q & A, beautiful voice. Thanks
@SkillsBuildTraining
2 жыл бұрын
You're welcome Adrien.
In my interview 16 questions out of 20 were in your training. Thank you for your useful video,
@SkillsBuildTraining
Жыл бұрын
That awesome! Let us know if you got the job!
During my technical interview my plan was so great. I brought a laptop with me and showed your video questions and answers to my interviewer. He said to me, your are one of a kind unbelievably genius. You're hired!.
@SkillsBuildTraining
3 жыл бұрын
Congratulations GiggleYohoo! Thanks for your feedback.
@shareq7363
3 жыл бұрын
ha ha ha.
@ellerocvisionz
2 жыл бұрын
Was this a joke 🤣🤣 I’m dying of laughter
Well I just wanna say this beautiful lady explained everything very smooth and passionately, I am going to rewatch this video so I can save these in my brain 🧠!
@SkillsBuildTraining
3 жыл бұрын
Thanks for your feedback Wafa.
@ramirez368
2 жыл бұрын
Very hot!!!
Jesus my interview is in 12hrs from now.. I'm cramming. OMG!!! Lord God please help me I need this job right now.
@SkillsBuildTraining
3 жыл бұрын
Good luck CrueltyParty Dude! You got this.
@fuckunitaezombiesofdoom
3 жыл бұрын
@@SkillsBuildTraining I'm trying not to fall asleep as I try to memorized everything here. It's already 1am where I currently live btw.
@SkillsBuildTraining
3 жыл бұрын
@@fuckunitaezombiesofdoom You got this.
@zen_master_ii985
3 жыл бұрын
@@SkillsBuildTraining the dude actually passed and would like to thank you but he's now meeting the corporate operations head for the finale. let's hope for the best.
@SkillsBuildTraining
3 жыл бұрын
@@zen_master_ii985 Ok. That's awesome!
you are glowing!! also my interview is in 15 hours, pray for me.
@SkillsBuildTraining
3 жыл бұрын
Thanks. All the best with your interview Requiem!
@GabrielleEman
3 жыл бұрын
How did it go!?
@LucianC137
3 жыл бұрын
@@GabrielleEman it went okayish, haven't heard back yet...
@RenTheGreat
3 жыл бұрын
@@LucianC137 Did you ever hear back from them? I have mine in 12 hours Edit: got the job
Very detailed and accurate. Thank you :)
@SkillsBuildTraining
2 жыл бұрын
You're welcome Yorzen.
I can't express my feelings. thank you very much I just got my first job in IT field and start next week because of your content. I have got all the questions in this video
@SkillsBuildTraining
3 ай бұрын
That's aweome! Congratulations!
Very helpful video for preparation of desktop support interview.Thanks a lot.
@SkillsBuildTraining
3 жыл бұрын
You are most welcome Ashish.
Thanks for explaining things in a beautiful way
@SkillsBuildTraining
3 жыл бұрын
You're welcome Sumit.
I just wanted to say thank you! I got the job and I start next Monday. My interview was heavily focused on Domain and access control list. They first asked me what is the reg editor. They then asked what is a domain and what may be the reason a user is not showing in the domain. How do you add a user to a domain. The last question was what is an ip address.
@SkillsBuildTraining
Жыл бұрын
Great job @TreyDavid! And thanks for the feedback.
Thank you for making this video. It is helpful to me for my interview. I was wondering how i am going to do it and your video serves me a beautiful things to know about. Good job you did !!!
@SkillsBuildTraining
3 жыл бұрын
Thanks for your comment Tinku. Glad it was helpful!
@spectruminfo.official5274
2 жыл бұрын
Growth of service desk job role how much salary we expected after 5 years ???
Very useful and easy to brush up and go through to crack any IT help desk support interview. ❣🙏
@SkillsBuildTraining
Жыл бұрын
Glad it was helpful Shivashankari!
I am another who get the job thanks to this video! Very recommended! Ezequiel, from Uruguay
@SkillsBuildTraining
Жыл бұрын
Awesome, that's great news @ezequielpenapedemonte6102.
I passed my interview using your video! Appreciate it 🙌🏾🙌🏾🙌🏾🙌🏾
@SkillsBuildTraining
2 жыл бұрын
That's awesome Natty! Congratulations!!
@nunusgifts4773
Жыл бұрын
How many quetions you got
My brother has an Interview today for a IT Analyst position and we went over these questions in a study session!!
@SkillsBuildTraining
3 жыл бұрын
Thanks great sekytwo1944. Hope your brother gets the job!
watching your video got me a job!! I am so grateful to you!!
@SkillsBuildTraining
2 жыл бұрын
Congratulations Ahmed! That's awesome news. Happy to help!
I am here to say I got my 1st IT job offer and accepted! I start Monday, thanks to this video!! :D
@shire-lee
2 жыл бұрын
Awesome where at?
@SkillsBuildTraining
Жыл бұрын
Great job Chicken Stripz!
@jjcwell22
Жыл бұрын
What questions did they ask if you remember?
I just started looking into this job and im making flashcards from most of these questions. Thanks for your help👍🏽
@SkillsBuildTraining
4 ай бұрын
You're welcome!
Excellent Video !! Thanks.
@SkillsBuildTraining
3 жыл бұрын
Thanks Digambar. Glad you liked it!
Prepping for an interview I have tomorrow! Thanks for this wonderful video.
@SkillsBuildTraining
3 жыл бұрын
You're welcome Cameron. Best of luck!
Thank you of this video. It really helps me to understand it better.
Thank you so much! It helps me alot.
@SkillsBuildTraining
3 жыл бұрын
You're welcome Swarna.
With no prior experience. I was able to use this video as a preparation guide, and was able to secure the L2 service support rep position. Thank you sooooo much.
@SkillsBuildTraining
3 жыл бұрын
That's awesome news Melanin. Congratulations! Happy we were able to help. All the best in your new job.
@deticrodriguez5156
2 жыл бұрын
How's the job going for you? I'm thinking about doing the same
@cuervo7029
2 жыл бұрын
woooooow i am the same now I am so scared, i do no want to fail this interview i need the job
@Daniel-ld7xs
Жыл бұрын
Wow
@Mell8891
Жыл бұрын
@@deticrodriguez5156 I love it, it’s going great, I’m so happy there.
Thank you so much for the video. i just got my job after watching this
@SkillsBuildTraining
3 жыл бұрын
Congratulations Emmanuel. Glad we could help!
Wow. Straight to the point
@SkillsBuildTraining
3 жыл бұрын
For sure. Thanks for comment Chia!
Great video, excellent job....thank you
@SkillsBuildTraining
3 жыл бұрын
Thanks Tahami. Appreciate the feedback.
Thanks a bunch :-) for uploading this video with all related questions ask in Help Desk and Desktop Support Interview. i really appreciate you for uploading :-)
@SkillsBuildTraining
2 жыл бұрын
You are most welcome Fareed!
wow I really enjoyed interview video ! thanks for helping
@SkillsBuildTraining
3 жыл бұрын
You're welcome Syed. Glad you enjoyed it!
Thank you so much for this very detailed answers to the most frequently asked questions in Desktop Support and Help Desk. Much appreciated! although the audio in this video kinda sounds weird
@SkillsBuildTraining
2 жыл бұрын
Glad it was helpful OBA'S YT, and thanks for your feedback regarding the audio.
Thanks for your video. it was educational.
@SkillsBuildTraining
4 жыл бұрын
Thanks Armen. Appreciate your feedback.
Excellent help guide for entry level IT persons.
@SkillsBuildTraining
8 ай бұрын
Glad it was helpful!
Had the interview on Wednesday, this came in handy, one feedback the interviewer gave in a scenario was always ask user what error is on screen. Edit: Got the job 😊
@JJFlores197
Жыл бұрын
Agree. That will at least help you try to narrow down the problem. In my experience working in school tech support, I usually have to ask the user if they have any error message on screen otherwise, they don't usually provide that information which can make it very difficult to remotely troubleshoot.
@SkillsBuildTraining
Жыл бұрын
Great news! Congratulations Mohammed!
Very useful video. Thank you!
@SkillsBuildTraining
2 жыл бұрын
You're welcome Saranga.
Very helpful , Thank you !
@SkillsBuildTraining
Жыл бұрын
Glad it was helpful!
Just found this channel. The interview questions and answers were great. I just retired from law enforcement and passed the 1001 portion of A+. Studying for 1002. U r so right when it comes to problem solving. In law enforcement u solve problems every day. Thanks so much. Please keep up the good work. 👍👍👍👍
@SkillsBuildTraining
2 жыл бұрын
Hi lertub 8301, Thanks for the comment, and all the best with your IT career!
@johnmarks714
11 ай бұрын
Thanks for this comment. I have an interest in true crime and I see the exact same problem solving process in criminal investigations. It's so common across various fields, including cybersecurity as well. I currently work as desktop support. Your experience in law enforcement will help you with stressful customer service situations as well. I don't know what area of law enforcement you worked, but if you can handle a domestic violence situation with professionalism, you have what it takes for this job as well.
Thank you so much it's very good interview Questions and Answers.
@SkillsBuildTraining
Жыл бұрын
You are most welcome!
Very effective video with effective information, information that will definitely land you the job
@SkillsBuildTraining
3 жыл бұрын
Thanks for that comment Keldon. Glad you think so!
Thank you so much for your support
Got an interview for a tier 2 position in 6 hours!! this helped thank you so much
@SkillsBuildTraining
3 жыл бұрын
Awesome! Happy to help! All the best with your interview. Let us know how it goes.
@sekytwo
3 жыл бұрын
@@SkillsBuildTraining I got the job!! IT Support Engineer. Thank you so much!!
@SkillsBuildTraining
3 жыл бұрын
@@sekytwo That's awesome! Congratulations!
Hi Thank you for this amazing video. You really helped me a lot to crack my interview. I prepared according to your interview questions only :) and I can't thank you enough for this wonderful video..
@SkillsBuildTraining
3 жыл бұрын
Congratulations Veena! Happy our video was able to help.
@veenanavneeth7571
3 жыл бұрын
@@SkillsBuildTraining I will definetly suggest ur videos to my friends as well 🤩.. once again thank you so much🤩
@SkillsBuildTraining
3 жыл бұрын
@@veenanavneeth7571 Awesome. You're very welcome!
Simply Clever !!
@SkillsBuildTraining
3 жыл бұрын
Thanks Player99!
This was a wealth of info!!! Thank you
@SkillsBuildTraining
3 ай бұрын
Glad it was helpful!
Cute and good questions and answers. Thank you
@SkillsBuildTraining
2 жыл бұрын
You are so welcome Rahel. Thanks for your feedback.
Great job, thanks
These questions are an excellent review!
@SkillsBuildTraining
4 ай бұрын
Thanks!
Watched this video and aced my interview. Awesome.
@SkillsBuildTraining
2 жыл бұрын
Great job Praise B!
Very helpful for troubleshooting
@SkillsBuildTraining
3 жыл бұрын
Hi Ruby, Glad it helped.
Nice Presentation! Easy to understand.Thank you ......
@SkillsBuildTraining
Жыл бұрын
Glad it was helpful!
Good way to prepare for my interview tomorrow!
@SkillsBuildTraining
2 жыл бұрын
Best of luck Terrance! Let us know how it goes.
Thx for your efforts for creating this vidoes for Help Desk and Desktop Interview Q's and A's
@SkillsBuildTraining
2 жыл бұрын
My pleasure Nashaat!
thank you very much for the help. your helping mind appreciated
@SkillsBuildTraining
3 жыл бұрын
You're welcome Adarsh. Happy to help!
Great video, thanks for taken time, this help me a lot.
@SkillsBuildTraining
2 жыл бұрын
You're welcome Richard!
Wonderful and amazing tips.
@SkillsBuildTraining
Жыл бұрын
Glad you like them!
hey lauren thanks so much . bcs of you i passed the interview . i wanted to thank you in private and even give you some tips for the next video you should do!! thanks again!
@SkillsBuildTraining
2 жыл бұрын
Great job uri berditchevsky! Looking forward to your feedback.
Excellent video. Thank you so much. Can you make part 2 of this video please
@SkillsBuildTraining
3 жыл бұрын
Thanks Geetha. Yes, we will consider making a part 2 of this video.
After taking extensive notes, I will now move on to the review process. Hopefully my interview goes well tomorrow. This video taught me a lot and prepared me well.
@SkillsBuildTraining
2 жыл бұрын
How did your interview go The Loneliest Rocket?
@niko9bellic
2 жыл бұрын
how did your interview go mate?
@Lone_Rocket
2 жыл бұрын
@@niko9bellic it went well and i've been working at the job for like 2 months.
Thank you..!this is helpful and amazing too..🙌just like u..😍
@SkillsBuildTraining
3 жыл бұрын
You're welcome Vivek.
Great breakdown!
@SkillsBuildTraining
2 жыл бұрын
Thanks MASTER I.T. Glad it was helpful!
Thank you alot! I have an interview next Friday. Im pretty nervous. Hope this goes well
@SkillsBuildTraining
2 жыл бұрын
All the best with your interview Robert. Let us know how it goes.
Great content!
@SkillsBuildTraining
3 жыл бұрын
Thanks for the feedback David.
Thank you so mush for this video because today i have one interview & after watching video i fill confident about answer.
@SkillsBuildTraining
2 жыл бұрын
How did your interview go nikhil?
very impressive and perfect.
@SkillsBuildTraining
2 жыл бұрын
Thanks joseph.
Thank you.
@SkillsBuildTraining
4 жыл бұрын
You're welcome Maxine.
thank You It is Really helpful
@SkillsBuildTraining
3 жыл бұрын
Thanks Amandu. You're welcome!
Job interview is in a few hours and here I am at 3 am watching how to prepare myself 😅
@SkillsBuildTraining
3 ай бұрын
All the best with the job interview! Let us know how it goes.
Thank you it was very Helpful😊
@SkillsBuildTraining
Жыл бұрын
Glad it was helpful Karan!
Best of Luck for everyone. very useful video
@SkillsBuildTraining
3 жыл бұрын
Thanks for your comment DTF.
Thank you for the video, it is very useful. Please can you upload a video related to the competency based question of the Help Desk support role. It would really be helpful.
@SkillsBuildTraining
2 жыл бұрын
Thank for that suggestion iswarya. We'll add it to the list.
You are explaining in Great way and givin best answere
@SkillsBuildTraining
2 жыл бұрын
Thanks a lot How To Fix Tech.
Thanks for the video
@SkillsBuildTraining
3 жыл бұрын
You're welcome Ruby.
Really good question setup however i feel some of them are more of network administrator role as i am one so i can see where this is going but it is such a fine line in IT its impossible not to cross it.
@SkillsBuildTraining
3 жыл бұрын
Hi Sasa, Good point. Job roles and responsibilities in IT usually cross over, which is why we tried to be as comprehensive as possible.
Idk if you check the comments or not but although a lot of these questions weren't on my interview. These questions and answers have actually helped me troubleshoot lol so it's not only an "Interview Questions and Answers" they're also troubleshooting questions and answers
@SkillsBuildTraining
Жыл бұрын
Thanks for your comment @snowajay1806.
Your all questions help us always I think you are absolutely Good #lovefrom India
@SkillsBuildTraining
Жыл бұрын
Thank you so much 😀
This is helpful- thank you…..
@SkillsBuildTraining
8 ай бұрын
Glad it was helpful!
This video deserves 500,000 views
@SkillsBuildTraining
3 жыл бұрын
Thanks Humu. We're hoping it reaches 1,000,000 views and beyond.
Very good video . Helpful indeed.
@SkillsBuildTraining
Жыл бұрын
Glad it was helpful Starmedia Tech!
Thank you that was really helpful
@SkillsBuildTraining
2 жыл бұрын
You're welcome TECH-TALK!
by far the best one
@SkillsBuildTraining
2 жыл бұрын
Thanks for your feedback Zak Ali.
Thank you 😊 very much 🥰
@SkillsBuildTraining
3 жыл бұрын
You’re welcome Vaibhav.
THANK YOU SO SO MUCH
@SkillsBuildTraining
2 жыл бұрын
You're welcome Iman!
Great video!
@SkillsBuildTraining
3 жыл бұрын
Thanks perry. Glad you enjoyed it
WOW! I've never been asked a lot of these questions. I usually get different office mostly outlook ones and vpn.
@SkillsBuildTraining
3 жыл бұрын
Hi Brent, Knowing the answers to these questions will give you an extra edge in your interview. Glad they helped. Keep your eyes on our Channel, we're going to be giving away 100 FREE Expert Instructor-led Certification Courses very soon.
@brent4770
3 жыл бұрын
@@SkillsBuildTraining I understand! : )
awesome viedo, is brilliant !!!
@SkillsBuildTraining
Жыл бұрын
Thanks a lot!
Thank you so much.....
@SkillsBuildTraining
3 жыл бұрын
You're welcome Yolanda.
In 6 hours I have an interview! This should help me out, thank you!
@SkillsBuildTraining
3 жыл бұрын
All the best Kirin! Let us know how it goes.
@Skiesdecrimson
3 жыл бұрын
@@SkillsBuildTraining Late update but I got the job as an IT Assistant at a school! Thank you so much! Your video helped me!
@SkillsBuildTraining
3 жыл бұрын
@@Skiesdecrimson Congratulations! You're welcome!
Great video, Thx
@SkillsBuildTraining
2 жыл бұрын
Glad you liked it Tarik!
Thank you
@SkillsBuildTraining
4 жыл бұрын
You're welcome Kai.
Really fantastic Thanks so much Mam.
@SkillsBuildTraining
Жыл бұрын
Most welcome 😊
My interview this week and I'm so excited
@SkillsBuildTraining
2 жыл бұрын
All the best with your interview Anar. Let us know how it goes.
@abdullahshakary4356
2 ай бұрын
Are these interview questions usable
This is a pro video thank you.
@SkillsBuildTraining
2 жыл бұрын
Glad you think so S!
Great video
@SkillsBuildTraining
3 жыл бұрын
Thanks Surmeet. Glad you like it.
I am preparing for IT interviews thanks
@SkillsBuildTraining
3 жыл бұрын
Hi Sahil, All the best with your interviews. Let us know how things go.
Nice information, keep it up 👍
@SkillsBuildTraining
3 жыл бұрын
Thanks a 2 z chill channel.
Thanks
@SkillsBuildTraining
3 жыл бұрын
You're welcome Prince.