E8 ... a never-ending nightmare with the Bluetooth connection.

@berra1100

5 жыл бұрын

What is the problem ?

@dupco

5 жыл бұрын

@@berra1100 No auto-reconnect and no connection to the B&O app. May they offer such extraordinary features only for a 400 bucks device and not for cheap 300 € scrap? But the B&O support has some kind of humor. They told me to update the firmware via B&O app in order to fix the auto-reconnect problem.

@berra1100

5 жыл бұрын

@@dupco Yes, I know this problem and I returned my scrap. Never I buy anything from B&O more.

@JB-fx2nk

5 жыл бұрын

What phone are you trying to connect it with?

@dupco

5 жыл бұрын

@@JB-fx2nk Samsung Galaxy Note Edge, OUKITEL WP2, Samsung Galaxy S5, Samsung Galaxy S6 Edge ... Maybe it only works properly with Android Pie.

Great service if you call their support number. I just five minutes I was able to pair my earbuds and start downloading the latest software update. Enjoying these very much now!

I've done everything the manual asked to: downloaded the app, connected to my iphone bluetooth... But every time I close the app to use the phone, the bluetooth connection in Settings will also disappear. So basically it does not recognise this device at all. Very frustrating experience for an expensive product.

@beoolufsen5201

5 жыл бұрын

Hi Louis, We are very sorry to hear about this problem you are experiencing setting the E8s up. Please make sure once the app connects to the E8s, to update its firmware. Then, if the E8 shows in your list of Bluetooth devices on your phone settings, remove it, reset the E8 by following this link: bogo.custhelp.com/app/answers/answer_view/a_id/16599/loc/en_GB#__highlight, then switch them on and touch both earbuds until the LED flashes blue and let your phone detect them again on the bluetooth list to pair. Please do not hesitate to contact us at bogo.custhelp.com/app/ask if you need further assistance. Regards, B&O Support

Useful as the instructions with my earphones were minimal and I had no idea how to turn them on or use them after pairing!

I got my e8 yesterday and I'm using them with my note 9 but the e8 won't auto reconnect, do you have a solution?

its impossible to connect those to my samsung s9 phone via bluetooth

I just recently got my pair and the right one is always louder than the left. Also the left does not play independently from the right but the right does play independently from the left. Am I doing something wrong or is it the earbuds' problem?

@bangolufsen

3 жыл бұрын

Hi Ayla, We are sorry that you are experiencing issues with unbalanced sound. On Beoplay E8 1st generation, only the right earbud can be used independently. As for the volume difference, we recommend you to reach out to our support for further assistance: support.bang-olufsen.com/hc/en-us Our team will be more than happy to help. Regards, Bang & Olufsen Support

i just brought a pair of E8 last week. It connected with my phone (Pixel 3 XL) but it won't connect with the B&O app. Your customer support asked me to reset the device and now it won't even connect to my phone. Every time I tried to pair it, there is a message - pairing rejected by Beoplay E8. What should I do?

@beoolufsen5201

5 жыл бұрын

Hi Kathlyn, We are very sorry to hear you are having trouble. We have replied to your email with more steps to work on resolving this. We look forward to hearing from you. Regards, B&O Support

The original app I had no longer works and I was instructed to download a different app then I was told to update the software which I did now I’m left with a nice case with a pair of nice in ear pods that do absolutely nothing.Have been looking on line for what the problem might be,as they worked perfectly well on the previous app which is no longer available..They don’t work on my iPad Pro or my iPhone or computer.A total waist of money..What is going on?

@bangolufsen

4 жыл бұрын

Hi Howard, we are sorry to hear that you are experiencing these issues. Firstly, we recommend you to reset your E8 by pressing both earbuds for about 10 seconds till the indicator light on the right earbud blinks red. Once reset, delete E8 from the list of paired devices on your iPhone and iPad before you pair them again. Please make sure that E8 is in Bluetooth pairing mode before scanning for available devices on your mobile devices. Should the issues persist or further assistance be needed, please don't hesitate to contact us directly, so we can better assist you: www.bang-olufsen.com/en/support. Regards, Bang & Olufsen Support

Product doesn't work on day 1. Legit opened the box plugged it in to the charger and boom broken case that doesn't charge

@bangolufsen

3 жыл бұрын

Hi there! We are sorry to learn that your Beoplay E8 won't charge. Please reach out to us via support.bang-olufsen.com/hc/en-us, and we will gladly assist you further. Regards, Bang & Olufsen Support

Hello i just got these for Mother’s Day but i can’t turn them on, i have followed every step and nothing 😏😔

@bangolufsen

5 жыл бұрын

Hi Isamar, We are sorry to hear that your E8 earphones are not switching on. Please contact our support team directly from our website here: bit.ly/2GgecSM. Regards, Bang & Olufsen Support

Mantappppp Emang Beoplay e8 jozzzzz hanya saja aplikasinya agak susah tuk setting

@bangolufsen

Жыл бұрын

Hi Doeh! Our apologies for replying in English. We are sorry that you are facing issues setting up your Beoplay E8 and will be happy to help you with any issues you might have. Kindly reach out to us here with further details: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care

I cannot find and connect the Bluetooth with E8 how should I do?

@bangolufsen

4 жыл бұрын

Hi Aichi, Try to pair your E8 by holding both earbuds for 5 seconds, until the blue light is blinking. Once you see the blue LED, find the E8 on your Bluetooth list and connect to it. If this does not work, let us know the serial number of your E8 and the model of your phone. You can also send us an email by visiting this link: www.bang-olufsen.com/en/support/contact I'm looking forward to helping you resolve this. Regards, Bang & Olufsen Support

@lucascortellini2205

4 жыл бұрын

Bang & Olufsen Please update your earphones. It should not be that hard to connect earphone to your smartphone in 2020, I just spent 1 hour on a vacation day with my father trying to connect your stupid earphones. You should definitely be ashamed of yourself selling these at a price like this and not even making it work. Do something. Rapidly. My father just threw away money by buying these and it sucks.

@aichibb5695

4 жыл бұрын

Bang & Olufsen I'm done! Thanks

@bangolufsen

4 жыл бұрын

@Lucas Cortellini, Hi Lucas! We are truly sorry to hear that you are experiencing these issues. Please make sure that E8 is in Bluetooth pairing mode by pressing both earbuds for 5 seconds till the indicator light on the right earbud starts blinking blue. Then activate Bluetooth on your phone and scan for available devices. If you have installed the B&O app on your phone, please leave it closed until a Bluetooth connection was established between your phone and E8. Should you need further assistance, please be invited to contact our support team directly with further details: www.bang-olufsen.com/en/support. Regards, Bang & Olufsen Support

I already tap the right earphone, but It doesnt work. Help

B&O E 8 is not worth spending money on. Useless! I'm so disappointed.

@bangolufsen

5 жыл бұрын

Hi Berndt, We are sorry that you are unhappy with your E8. Our team would love to help. Please contact us at www.bang-olufsen.com/en/support/beoplay-contact for assistance. Regards, Bang & Olufsen Support

I have a question. I am using Freebuds 3 now. I decided to buy b&o e8, but I have some problems. 1) e8 is a bit look big on the ear. 2) while playing games, e8 is not punctual. Help me guys :)

@bangolufsen

3 жыл бұрын

Hi Ömar, We are sorry to hear that you are experiencing issues with delays on your Beoplay E8. Please contact our support directly with further details such as the serial number of your E8 and device used: www.bang-olufsen.com/en/contact. Our team will be more than happy to further assist you. Regards, Bang & Olufsen Support

Can i use them while jogging and generally sports

@beoolufsen5201

5 жыл бұрын

Hi Ben, Yes, you can use E8 for sports and jogging! E8 is IP 54 certified splash resistant so that it can handle light to moderate sweat. For best performance during physical activity, we recommend using the ComplyFoam sport ear tips found here: www.bang-olufsen.com/en/accessories/earphone-foam-tips-active Regards, B&O Support

Probably single-handedly the worst electronic product I've had the misfortune of having to deal with when people I care about make severely misinformed choices about buying wireless earphones from a company that specialises in speakers. The quintessence of the phrase "just because its expensive doesn't make it a good product". And no, I do not want to contact support because they wouldn't need to exist if they knew their products worked properly before shipping them out.

Got these earphones for Christmas and I think they are faulty but there's no way of knowing! Fully charged but I'm getting a flashing white light and no sound prompt. Bluetooth doesn't seem to give the option to pair. Basically avoid them, total style over substance.

@bangolufsen

3 жыл бұрын

Hi Vicki, We are sorry that you are experiencing issues with the connection of your Beoplay E8. Please reach out to our support directly with further details: support.bang-olufsen.com/hc/en-us Our team will be gladly looking into this and helping you find a solution. Regards, Bang & Olufsen Support

@vickiwilkinson765

3 жыл бұрын

@@bangolufsen I tried reaching out to support but when they asked for my serial number I typed it in several times - checking over and over again that I had the right number - and it said the serial wasn't recognised. They were bought for me from QVC UK so I've asked my mum to get in touch for her money back, unfortunately.

@bangolufsen

3 жыл бұрын

Hi Vicky, We are sorry that this happened to you. The 8-digit serial number can be found under the bar code on the original package, in the B&O app (if used) and also inside the charging case on the front of the upper lid (8-digits followed by a 4-digit date code). You can also reach out to us via our social media channels on Facebook, Twitter and Instagram for further assistance. Regards, Bang & Olufsen Support

WHY UT NO MAKE NOISE AFTER 1 HOUR CHARGE WHEN I TURN IT ON?

@bangolufsen

2 жыл бұрын

Hi there, We're sorry to hear that you're missing a sound when turning your Beoplay E8 on after charging. If you are experiencing any issues or have improvement suggestions, please reach out to us via www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve our products. Kind regards, Bang & Olufsen Customer Care

My beoplay e8 2.0 doesn't want to connect to app and right earphone earbud always gets drain battery very fast, charging them in the case is a nightmare, right always seems to not want to charge properly and sometime doesn't charge at all, it's pathetic, but the sound quality is excellent though, usability is garbage

@bangolufsen

2 жыл бұрын

Hi Lloyd, We are sorry to hear that your earphones don't want to connect to the app and that the battery life on your right earbud drains so quickly. We would be happy to assist you. Regarding the app, if re-installing the app does not resolve the issue we would like to recommend that you reach out to us via www.bang-olufsen.com/en/support/contact, so that we may look into this for you. We will also address the battery issue, if you could charge the unit full and let us know via the same portal as above how long the earphones last and at what volume you listen to music to, we will assess it and provide you feed back. Kind regards, Bang & Olufsen Customer Care

How do you turn them of and why is my case flashing red?

@bangolufsen

3 жыл бұрын

Hi Sam! Thanks for reaching out. We will be happy to help in answering your question. To switch off your Beoplay E8 earphones, you have to place them into the charged charging case after usage. Otherwise, the left earpiece's battery will drain (the right one, due to having Bluetooth, will switch off after 15 minutes of inactivity). When the LED on the charging case is flashing red, the battery is drained and the charging case needs to be connected to the mains. We hope this helps! Let us know if you need anything else. Regards, Bang & Olufsen Support

B&O support service is very poor. I have been following up since last 6 months to repair my E8 device but B&O never repair my device and from past 2 weeks nobody from B&O is responding to my emails. Really disappointed with B&O.

@bangolufsen

3 жыл бұрын

Hi there, We are truly sorry to hear that you have had this experience. To better assist you, we kindly ask you to share your case number with us, so we can follow-up with our support team. You can also reach us via our social platforms and support portal. Regards, Bang & Olufsen Support

@luxuryinair726

3 жыл бұрын

@@bangolufsen you can check Case Number: 201676, 267938 & 241359

@bangolufsen

3 жыл бұрын

Hi there, Thank you for sharing the ticket numbers with us. Our team is currently reviewing your request. Rest assured that they will be reaching out to you as soon as an update is available. If you have any questions in the meantime, do not hesitate to let us know. Regards, Bang & Olufsen Support

@luxuryinair726

3 жыл бұрын

@@bangolufsen I didn’t get any response from B&O support team. This is what happening since March 2020 and As per my experience I can say B&O has one of the worst after sales service. I have been following up from last 6 months you guys are yet to resolve the issue. I never expected this from B&O.

@bangolufsen

3 жыл бұрын

Hi there, Again, we are truly sorry that you have had this experience. We have requested an update for your case and our support team shall reach out to you shortly. We remain at your disposition should you need anything. Regards, Bang & Olufsen Support

How does it turn off ,

@beoolufsen5201

5 жыл бұрын

Hi Seek, Thanks for your comment. To turn off the Beoplay E8, simply put them back into the charging case, they shall turn off automatically. Also, please note that the E8s will go to stand by mode if they are idle for 15 minutes. Please do not hesitate to reach out to us at www.beoplay.com/contact-us if you need any additional assistance. Regards, B&O Support

@Jybranbeigh

5 жыл бұрын

Beo Olufsen I tried that already , I was using h5 before , even on charge it remains connected , that happened with h5 and now with e8 as well ,

Received a shoddy pair, no response, no connection

@bangolufsen

2 жыл бұрын

Hi there! We are sorry that you are having connectivity issues with your Beoplay E8 and will be happy to help. Please reach out to us with further details here: support.bang-olufsen.com/hc/en-us with more information, so we can look into this and assist you best. Kind regards, Bang & Olufsen Customer Care

Can’t turn up by pressing and holding right one anymore. Now Siri just activates. 🤯

@bangolufsen

3 жыл бұрын

Hi Martin! We are sorry to hear that you are having issues with the touch control. To rule out any possible cause for this, we recommend you to reset your Beoplay E8 by pressing and holding both earbuds for 10 seconds till the indicator light on the right earbud flashes red. After resetting you will need to pair your Beoplay E8 to your mobile device again. This means that you need to remove Beoplay E8 from the list of paired Bluetooth devices on your mobile device before adding them again. Should the issue persist, please reach out to us via support.bang-olufsen.com/hc/en-us and we will gladly further looking into this. Regards, Bang & Olufsen Support

Complicated when it comes to connecting the device

@bangolufsen

2 жыл бұрын

Hi Shahid, We are sorry to hear about the connectivity issues you are facing with your Beoplay E8. We will gladly assist you with this! Please contact us with further details about your setup and the error via www.bang-olufsen.com/en/support/beoplay-contact. We are looking forward to hearing from you! Kind regards, Bang & Olufsen Customer Care

When I turn them on they say something in Chinese

@bangolufsen

4 жыл бұрын

Hi there, We are sorry to hear that you are experiencing these issues. To get a better understand of the situation, please be invited to contact our support team directly with further details: bang-olufsen.zendesk.com/hc/en-us. Our team will be more than happy to help you find a solution. Regards, Bang & Olufsen Support

A £285 mistake i made four years ago, the volume is so low the ear buds are unusable when outside even when volume is set at max in app and on phone, save your money and get some cheep ones, very, very disappointed with this product B&O??

@bangolufsen

2 жыл бұрын

Hi there, We are sorry to hear about the low maximum output volume you are facing with your earbuds. We will gladly assist you with this! Please contact us with further details about your setup and issue via www.bang-olufsen.com/en/support/beoplay-contact. Kind regards, Bang & Olufsen Customer Care

How do you fucking turn them off

@beoolufsen5201

5 жыл бұрын

Hi Camvick407, To turn off the E8s, simply put them in the charging case. They shall also turn off automatically when idle for 15 minutes. However, we recommend that you keep them in the charging case when idle to avoid any unnecessary battery drainage while on stand-by mode.

Fix your gd product, these things are awful!

This things are useless. They keep rejecting my phone and tablet. I'm putting them on the garbage can. I'm done with them. Such a waste of money and my time.

@beoolufsen5201

5 жыл бұрын

Hi Rocio, So sorry to hear you're having trouble with your E8! That's not the experience we want you to have at all. Please try the following steps: Delete any previous pairings on your phone in the Bluetooth settings Turn your phone off Reset your E8 by tapping and holding both ear buds until the light on the right ear bud flashes red Turn your phone back on Do not open the B&O or Beoplay app Open the Bluetooth settings on your phone Tap and hold both ear buds again this time only until the light flashes blue indicating it is in pairing mode Select your E8 on the screen of your phone to connect If you still need help, please let us know via bogo.custhelp.com/app/ask Regards, B&O Support

@vewashin1

5 жыл бұрын

Beo Olufsen This worked for me. Will we have to this this every time we use them?

@beoolufsen5201

5 жыл бұрын

Hi Vewashin, We're glad this work around has worked for you. This is not supposed to be done with each use of course. You may follow these steps only when you are experiencing problems connecting your E8 to your device. Please do not hesitate to contact us at bogo.custhelp.com/app/ask if you need any further assistance. Regards, B&O Support

Whoever is spearheading the UX team needs to be fired. Why on earth would we need to hear a low battery notification sound every fucking 3 seconds? By far the dumbest feature to be presented in a higher-end product... Utterly useless.

@bangolufsen

2 жыл бұрын

Hi Shervin! Thanks for taking the time to provide us this feedback. Rest assured that we will share it with our app development team for review. Should you need further assistance, please don't hesitate to reach out to us here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care

Fucking Nightmare to use this shit headphone.

@beoolufsen5201

5 жыл бұрын

Hi there, We're sorry to hear that you are having a hard time connecting and using your E8. To ensure a smoother functionality, please make sure that update the software for your E8s before connecting them through the Beoplay app. If you are using a Samsung phone, it is also advisable that you manually scan the E8s before pairing. If your E8s have been unsuccessfully paired with your phone previously, please remove them completely from the Bluetooth list before you repeat the pairing procedure. Reach out to us at www.beoplay.com/contact-us if you need additional assistance. Regards, B&O PLAY Support

Such unbelievable rubbish … as always Bluetooth is a totally unreliable garbage connection the headphones show they are connected to my apple iPad Air but the sound doesn’t actually connect.. turn off turn on reboot 3 or 4 times then they miraculously connect …. Go to the b&o app to leave feedback ..drop down the product type and it locks up the app and you need to shut it downward start again … worst decision I’ve add buying these .. won’t make the same mistake again …

@bangolufsen

2 жыл бұрын

Hi there, We are sorry to hear that you are having trouble connection your earphones to your iPad with audio, and would be happy to assist. This could simply indicate that your phone has connected your headphones via BLE - Bluetooth Low-Energy mode. This is used by your phone and headphones to receive and send data to the B&O app like battery information and software updates. This connection, however, does not support audio output. To rectify this, simply forgot the connection for the iPad > initiate pairing (blue LED blinking) > wait for the scan to complete on the iPad > connect to the headphones. If this does not resolve the issue we recommend to reach out to us with further details of your device including serial number, proof of purchase and country of residence via www.bang-olufsen.com/en/support/contact, so that we may look into this for you. Kind regards, Bang & Olufsen Customer Care

Biggest waste of time and money. Don’t bother

@bangolufsen

5 жыл бұрын

Hi The Mullens, We are sorry that you are unhappy with your E8. Our team would love to help. Please contact us at www.bang-olufsen.com/en/support/beoplay-contact for assistance. Regards, Bang & Olufsen Support

Worst product, never able to connect

@bangolufsen

Жыл бұрын

Hi Umar, we are sorry that you are having issues connecting your Beoplay E8 and will me more than happy to help you. For us to assist you best, please reach out to us with further information here: support.bang-olufsen.com/hc/en-us Kind regards, Bang & Olufsen Customer Care

Such a disappointment with this product. Never again B&O

@bangolufsen

3 жыл бұрын

Hi John, We are sorry to hear that you have had this experience. Feel free to reach out to our support anytime with further details: support.bang-olufsen.com/hc/en-us Our team will be gladly assisting you further. Regards, Bang & Olufsen Support

Rubbish product for that money I spend.

@bangolufsen

4 жыл бұрын

Hi Mario, We are sorry to hear that you have had this experience. Please be invited to contact our support team with further details on the issues you are experiencing with your Beoplay E8. You can contact us at bang-olufsen.zendesk.com/hc/en-us. Our team will be more than happy to further assist you. Regards, Bang & Olufsen Support

@marioem9333

4 жыл бұрын

@@bangolufsen always problems with bloothooth connection. Every single time. I have enough. I bought a bit cheaper creative headphones and it's enough to turn on and I have connection without any problems. For that money I spend for your product I did expect much much better stuff. My lost

Doesnt pair....useless

I got my e8 yesterday and I'm using them with my note 9 but the e8 won't auto reconnect, do you have a solution?

@beoolufsen5201

5 жыл бұрын

Hi David, I am sorry to hear that the E8s does not auto reconnect to your Note 9. To fix that, please make sure to update the software for your E8 through the Beoplay app. Then remove it from the list of paired devices on your Note 9. Then reset it following this link: bogo.custhelp.com/app/answers/answer_view/a_id/16599/loc/en_GB#__highlight. After resetting it, please ensure that you manually scan your E8 on your Note 9 while the LED is flashing blue then reconnect. If you need further assistance, please reach out to us at www.beoplay.com/contact-us.