Had exactly the same issue. Resolved it by removing Google Hub (Gen 2) from my google Home, then resetting my Google Hub (Gen 2) to factory settings, then readding it to my Home and reconnecting it to 2.4GHz Wi-Fi, then resetting the Aqara sensor to factory settings (10 fast presses of the button on the sensor) and then adding it to Google Home (ensure that the device used to do this is on the same 2.4GHz Wi-Fi). It worked!

Same thing for me. I've lost the past 2 days on this issue. I've activated IPv6. Deleted everyting (google home, clear cache, etc). Also reset Wi-Fi router many times. Reboor my Andoid phone. I proceed with all the installation process and get the same error message at the end of the process. Neither Google or Aqara are able to provide support on this issue. Very frustrating. I shall simply return the Google Nest Hub Max and the 6 Aqara Windows and door sensors P2. Grrr...

I was thinking of using Aqara products for my home security (alarms, sensors, hubs, etc.). Do any other of their products have issues with the Google Nest 2nd Gen?? The only devices that are not Apply in my home are 2 large TVs.

I'm having the same issue, even on iOS Thread and matter ecosystem. I have the latest Apple TV 2023 + the HomePod on the latest hardware. I still can't connect.

@sequoia1982

Жыл бұрын

Same here. It will not connect.

@VadimSemjonov

5 ай бұрын

add device, and scan qr code for matter or enter numbers manually.

the Aqara Home support for the Door and Window Sensor P2 will only be available after the launch of the Hub M3 in early 2024 ,spring. But its working good with Apple Homekit now.

The P2's **have** to be on the same 2.4Ghz network as the phone/tablet used for install. Google WiFi and Android 14 do not give the user enough granular control with this. I ditched Google WiFi and changed to Google Fiber's WiFi 6 router which is still quite limited on granular control, but at least it lets you rename 5Ghz WiFi SSID! With that network change I was able to install the P2s. The trouble I'm having now is that my Matter border router (Google Nest Hub gen2) can't seem to reach a P2 in a location that Nest Guard had no trouble reaching a Nest Detect.

I was able to connect it to the Apple HomeKit and it is working well. But it didn’t link to Google Home or Amazon Alexa. Hope they fix the problem

same problem here. anyone solved?

I have added it to my google home, the hub max picked it up just fine. The only thing I cant figure out is how to get notifications through the home app or google assistant when the door is opened.

@davidlaforce382

10 ай бұрын

I was able to do it using the scrip function in the web site version of Google home

@VadimSemjonov

5 ай бұрын

if you come to home and it will be empty then door was opened :P Connect it with Apple homekit or wait for aqara hub M3 in this spring. With google dont know how its working.

Can you try forcing your router to 2.4Ghz insteqd of Automatic switching?

@hometechUK

9 ай бұрын

Tried that still not connecting it's a Google issue that they are still not helping with?

Same problem in both Apple Home and Google Home. Cannot recommend this product..

Have you enabled ipv6 in your router?

@hometechUK

Жыл бұрын

Hi, my Vodafone UK router does not have ipv6 options. Is that why Google home won't accept the device? Although I can connect to Alexa Echo 4th gen successful? But then when I try to pair with Google Home that also fails?

@djashjones

Жыл бұрын

@@hometechUK Not sure, trying to understand thread myself but on the Shane Whatley channel in the comments other people are struggling too and mention ipv6

@CplcDesbiens

7 ай бұрын

Aqara confirmed me that IPv6 is not required. It should work as is. Sadly, I'm on this issue for the last 2 months and no solution from Aqara nor Google...

The v2 pucks do not have the matter update, only the max hub or hub can work as a matter thread device. If you had one of those, it would have connected fine. Speakers: Google Home, Google Home Mini, Nest Mini, Nest Audio Displays: Nest Hub (1st gen), Nest Hub (2nd gen), Nest Hub Max Wi-Fi routers: Nest Wifi Pro (Wi-Fi 6E)

@hometechUK

Жыл бұрын

Yes I know, did you watch the video? I any Trying to connect using the Nest Hub 2nd gen as shown in the video several times & the video tytle says Nest Thread Border Router not Aqara Hub. But the P2 still will not connect.

@Carlos76gato

Жыл бұрын

Well I will try it I got it today and I have the nest hub max, we will see and I can let you guys know

@Carlos76gato

Жыл бұрын

In the Shane Whatley Chanel he was able to connect it

@hometechUK

Жыл бұрын

Yes seems like if you have the apple Homepod there is no issue, is seems to be a Google Home issue think some Nest Hub Gen 2's & Nes Max are not letting some of us join, but other Nest Gen 2 & Nest Max users are successful added the Matter devices? Seems like a Google Issue that they are not replying to!

@Carlos76gato

Жыл бұрын

@@hometechUK oh ok I see I just Installed it and everything went fine I had to reset though when I did the installation on home kit Then I added to google home work no problem Copying and pasted the code on pairing mode It is working fast, I even added a automation already. Yes the issue of someone doesn’t have a Allie home mini needs to be resolved Best of luck …

Google nest is junk