Jailbreaking is actually legal and if you plan on taking your iPhone to the Apple store and it’s jailbroken just restore it before you take it

@victorpetrescu6586

4 жыл бұрын

I don't care about Apple, but voiding your warranty and trying to trick the manufacturer that you didn't sounds legally dubious. The Genius Bar is a straight scam though. Charging 4 digits for a faulty cable.

@christianjuresh9436

4 жыл бұрын

What if you brick it and can't restore?

@zed4643

4 жыл бұрын

Christian Juresh then you’re out of luck lol

@victorpetrescu6586

4 жыл бұрын

Matthew Harrup the genius Bar is a scam and Apple products in general areba ripoff

@Voornaz

4 жыл бұрын

@Creeper Freak lol no

As a former employee, I totally agree with everything that they said. It was the worst to be stationed at set up and have customers that had no clue what their passwords and usernames were. They would actually get angry with you and expect you to solve it right away. Otherwise I really enjoyed working for the company :)

@MBUOffical

4 жыл бұрын

How did you get hired was there any special requirements

@brianda5793

4 жыл бұрын

That’s my mother lol she doesn’t get mad tho she just gets a lot of gmails done she forgets the password then here we go again

@ashishdhingra8034

4 жыл бұрын

Those who don't remember their passwords, what the hell are you doing with your life? Remembering a password is your own responsibility and you have no right to disturb others for that.

@nessavaldez2057

4 жыл бұрын

Black Guy Not necessarily. It does help to have good knowledge on technology and keeping up to date on it as well. They look for people who have good social skills. They are really picky though.

@recoil53

4 жыл бұрын

@@ashishdhingra8034 You are right, but that's not how people think.

The important question they weren’t asked: How far in advance do you know when new products are coming?

@NeneBabyLovesYou

4 жыл бұрын

rowelle I worked there I can answer this for you. We find out during the keynote that everybody else watches to find out.

@rowelle

4 жыл бұрын

Neisha Michelle got it. Thx for the info. 😘

@kevinruizquiroz5092

4 жыл бұрын

Matthew Harrup ?

@miltonsoto9809

4 жыл бұрын

@@NeneBabyLovesYou did you got discounts?

@c4tomato528

4 жыл бұрын

London Michelle I have an apple question too How much discount do you get on the phones ?

Every apple employee’s favorite words... “google it” lmao

@spinosauro666

4 жыл бұрын

And not safari it

@pabloevuu5232

4 жыл бұрын

spino you’d be an idiot if you said safari it since safari is a web browser and google a search engine.Also you wouldn’t say chrome it would you ?

@campkira

4 жыл бұрын

don't u mean used siri?

@spinosauro666

4 жыл бұрын

@@pabloevuu5232 we don't use "google it" either We say "search it" or "look in internet"

@ichhaiezv6395

4 жыл бұрын

campkira siri use google to search

I once applied to work at an apple store, did a phone interview, got an email saying they were going with other applicants. *YOU HAVE NO IDEA HOW LONG IT TAKES TO GET THAT PHONE INTERVIEW ALONE*

@Sheir01

4 жыл бұрын

LifeOfNate u prob not good enough lol

@krazzysu

4 жыл бұрын

Sheir0 did you need to be rude???

@Voornaz

4 жыл бұрын

@@krazzysu shut up

@fleshyspeakers

4 жыл бұрын

i went through 5 interviews lol

@farahthehuman3232

4 жыл бұрын

Did u apply for as a retailer?

"what if they asking what's the difference on this new iphone" Just a number and some *SOLD

@freddya5526

4 жыл бұрын

Hard hitting questions.

“Someone replaced the iPhone display with a cookie 🍪 “ That’s slightly adorable lol.

@MadhuKraft

4 жыл бұрын

Having Tea With the Devil the person literally said that right when i saw this comment....... NANI

I hate going into the store it give me anxiety

@carterseaborn2536

4 жыл бұрын

Same. Also when I play with a phone or have it in my hand I feel like I have to rush cause there’s like 40 people in the store waiting to play with it

Can we get the real “geniuses” on and have them take a IQ test?

@Pooolj

4 жыл бұрын

I'd like to see them diagnose a phone irl vs a independent repair tbh xD

@s34rch69

4 жыл бұрын

@@Pooolj haha 😂

@davinchi923

4 жыл бұрын

baseskizl_82 an*

@BASESKIZL

4 жыл бұрын

Davin Chi haha I said an but damn you Siri!

@ImInSpainWithoutTheS

4 жыл бұрын

Sure, let's do it

*Louis Rossmann has left the chat*

I loved when I went to the Genius Bar at the flagship in NYC when my iPhone had issues. Really helpful and fixed the problem on the spot. Miss having that service here in Malaysia where we don’t have an official apple store and it takes FOREVER for the authorised service centres to fix anything.

Former Tech Support Apple Employee here! That 1guy is RIGHT about spending hours with customers trying to help set up and also Almost every problem is PASSWORD related or 2 factor related! HERES A TIP: If you are getting a new phone and a New phone number, PLEASE add that new number to your apple account under numbers, names etc. It will help you in the long run. If you don’t (unless you have another device associated with the account) you will not be able to get into your account right away. What it will do is send a code to your old number so that you verify yourself. The problem is that people don’t add their new number to their account so theyre unable to get the code thus being unable to get into their account. Your account would have to go into ACCT recovery and that can take anywhere between 3 days to a month before youre able to access your account again. And No we can’t speed up the process.

great video and i do feel for the apple store employees, sooooo much people and such simple answer..... most of the time

At my Apple store there was this one guy that I saw every time I went, listening to music though his headphones and dancing like real dancing, jumping, shaking, drumming. It wasn’t annoying it was funny.

04:55 no, it is NOT illegal. Not one person went to prison and/or paid a hefty fine for doing it. Hence, not illegal. 🤦‍♂️.

@Taahaco

4 жыл бұрын

elchamber once you buy the phone it’s yours you can do whatever you want with it, like it’s not illegal to open up a phone and change the battery

@AAA-nw8sc

4 жыл бұрын

Actually, I'm pretty sure it's not directly illegal to modify their products, but since iOS is a trademarked software you're not allowed to modify it. It's probably listed somewhere in the terms and conditions when you activate your phone. So you've technically agreed that Apple reserves the right to sue you for modifying their software. Although that almost never happens, they've absolutely made sure they are legally allowed to do it if they for some reason wanted to.

@AAA-nw8sc

4 жыл бұрын

@@Taahaco It actually doesn't work that way. While you own the actual piece of metal that is the iPhone itself, you do not own the operating system, since it's only *licensed* to you.

@elchamber

4 жыл бұрын

Taahaco 2005 thats what I was saying, geez.

@elchamber

4 жыл бұрын

6SP Apple’s website states nothing about modifying iOS as illegal and may allow them to sue or file criminal charges against the guilty party. They will just not support the device if modified. But in some countries it can be illegal, just not in North America.

The only reason you line up on launch days is for the large storage capacity variants because there is usually only a handful of them per store.

I love how everyone had their phone within very quick reach

Imagine them(Apple employees) having a Samsung phone.

Please do one of Sephora employees! I work at Sephora and would love to hear other employees experiences and read customers comments

I love going to to any apple store, all employees are really helpful and would do their best to answer your questions

the guy at the end just says "GOOGLE it", that's the biggest betrayal to apple LOL

FRIEND You got a new phone today, what about the previous one? ME infect that one failed the swimming test

"organized chaos' time stamp is somewhere around 0:41. its apple its always "organized chaos

Apple fan: My new address - iStreet

@luisdb2844

4 жыл бұрын

Hey hahahahahahahaahHahahahahahahahahahahahahauauauahahahahah

To add on to what the employees were saying in this video, jailbreaking is not illegal (it was made legal in 2010 by the US government) but, if you jailbreak an Apple device, it voids your warranty (if you still have one) and the employees at Apple cannot service the device (as mentioned in this video).

Everyone thinks I work in the Apple Store when I’m just a customer at the Apple store because I wear jeans and a T-shirt with an Apple sticker on my backpack 😂😂😂

Apple doesn't fix anything that really requires technical knowledge. Usually it's a complete replacement at a high cost.

@imluvinyourmum

4 жыл бұрын

That's how I got into phone repair lol "OK, we'll book u in at 3, come back and waste an hour for us to try and sell u a new phone". One great thing about Iphone is the irremovable tracker, can't really steal them unless u plan to strip the parts and they have so many security features to get through for a new user. I can deal with pushy Apple salespeople for that reason.

@TheThomasites

4 жыл бұрын

@r3nzuk0 changing a chip that controls charging has nothing to do with security. It's because of money.

@RiiinOwO

4 жыл бұрын

I will say that I got EXTREMELY lucky with this. But there was one time I spilt water on my MacBook. They took it to the back and opened it up. They came back and told me that I should either get a new one or get new parts. Now the parts were just so expensive that it prolly would be better to get a new MacBook all together. So after that, I went to a local shop that repairs tech. They opened it up and cleaned off the corrosion. My MacBook is now once again alive and kicking.

@TheThomasites

4 жыл бұрын

@@RiiinOwO Louis Rossmann shows this all the time.

@victorpetrescu6586

4 жыл бұрын

I'm glad someone is aware of the collection of scam artists actually are. Sadly, even the people in the video seem to be brainwashed to an extent of what Apple is actually doing. Charging 1000-3000 for what should be a $20 repair+labour

Dude looks related to IcejjFish lol

I am a little upset that there is a recall ("quality program") for some macbook pros due to screen issues, but apple never sent out a memo to owners about it. I only found out that I qualified for an entire new screen by chatting online with one of their repair advisors about it. And even then, she only told me I "may qualify" for a quality program, not what that program was, what they would actually change, how much it might cost, etc. It wasn't until I got my laptop back and got the repair receipt that I learned they replaced my entire screen (top half of the laptop) and that it was totally free. So, like, I am glad they fixed my screen free of charge, but the entire process was so hush hush that even now I have my laptop back I don't really know much about what the problem was and such. They really should be more open about these kinds of issues.

I dropped off my phone for repair, took an hour longer than expected and an employee at the Genius Bar said I should have gotten a text saying the repairs would be longer than expected... but they had my phone🤦 yeah real geniuses

@strez011

4 жыл бұрын

It's just an autopilot response that's all it is.

Bruh if ur working at Apple and state your an Apple employee expect to lose your job just saying I’ve heard that’s not a very smart thing to do

Everyone, F in the chat for Glory's job. There's no way she's still an employee

@booooooooooooooooooooooo

4 жыл бұрын

Fizzle she still is as we speak

@TheFizzster

4 жыл бұрын

Tony Shi either media relations signed off on it or she is on borrowed time. The fact that in the other video she was talking about a naked crazy person, I’m going with the latter

@booooooooooooooooooooooo

4 жыл бұрын

Fizzle f

There was one time a customer was trying to return a red iPhone case a week after they had bought it. We looked at the case and while it looked fine, the case was a fake. The Apple logo was darker and the inside was not lined the way an iPhone case is. And this customer was furious lol we literally had to get him escorted out because he was getting rowdy and obnoxious

@Dedicated_.1

4 жыл бұрын

Cynthia Padilla If they bought it from the store as you say, why was it fake ? And if they didn’t buy it from the store, why not just ask for the receipt to show that ?

@AndreeCynthia

4 жыл бұрын

@@Dedicated_.1 let me explain it a bit more. So anyone can go online (Amazon, eBay, Wish, places like that) and buy a dupe iPhone case that looks so similar to the original. I've seen it happen more than once; the customer would come in, buy the same color case then return the fake one a couple days later by taking the original out of the packaging, then putting the fake one in. They can present the receipt all they want and yes, they did in fact buy something from the store, but what was inside was not our product. A lot of people do that sort of thing sadly

@landondaracer

4 жыл бұрын

My iPhone 8 is jailbroken with checkra1n, and I don’t wanna restore it. Will they actually not repair a screen due to a jailbreak.?

@AndreeCynthia

4 жыл бұрын

@@minttt_ I want to say 18 but I don't work directly at Apple to say for sure! I work at a store that sells Apple products, though!

@AndreeCynthia

4 жыл бұрын

@@landondaracer I think it's the same policy like Nintendo where the moment you do jailbreak your device, you void your warranty. But again, don't work for Apple directly, just sell their products

the answer is: it depends

At the end he should have said safari it lol

@claudiovaldes9107

4 жыл бұрын

Triple Threat that’s a browser not a search engine

@user-fz4mv3bk4z

4 жыл бұрын

Claudio Valdes relax, it’s a joke 😂

How good are the discounts?

1:40 "people write your password down." BIG NO NO.

@Voornaz

4 жыл бұрын

They are not smart

Who are the geniuses they are talking about

@alexsyld5410

4 жыл бұрын

People who repair IPhones at their official store are called "geniuses" to make people think that they are accually smarter than any other person who knows anything about tech

@jignakhatri6724

4 жыл бұрын

@@alexsyld5410 r/woooosh

Do Party Cityyyyyy 😭😭

Y’all I’m a Geek Squad member who is from a Apple Certified store. We fix iPhones from 6s and up, but only for screens, batteries, and cameras,, anything else we send out to Apple’s service center in California. If there is something software wise that prevents us from checking in a device then we reference them to the Apple store. Feel free to leave comments on mine if y’all have questions

@jamaltayvious

4 жыл бұрын

sk1b00t how much money can you fix iPhone X for

@sk1b00t

3 жыл бұрын

Purple Leccy depends on what it is we are fixing and if it has Apple Care. With Apple Care screen replacement is $30 and any other damages is $100. Without Apple Care prices vary

@sk1b00t

3 жыл бұрын

Cheesy Joe nah I can say whatever tbh

@sk1b00t

3 жыл бұрын

Cheesy Joe I answered it already ?

When will you do the next draw off!

RIP Kobe

@jacobanderson9530

3 жыл бұрын

What happend?

jailbreaking is not illegal if you ever jailbreak your iphone you can always restore ur device back to factory defaults using itunes there’s no way to check if the iphone has been jailbreak after it goes through the restore process with itunes.

3:03 If you’re in doubt.. SNR cable.

Yes that’s why they’re fricking geniuses

All I wanted to know is if you get free products if you work for aplle

Lol. I thought that they were going to answer technical questions. 😅

Do you not know the definition of genius lol

0:06 Not anymore. lol

Lol genius my ass, most of the time the product is beyond repair 😂😂😂😂

3:29 wait is he talking about a real cookie?

@xxextremeounicorn7704

4 жыл бұрын

Quack Quack yes

The longest I have been in an apple store at one time is 7 hours

these are some weird comments

PLEEEEEEESE speak on that apple/iTunes/email password issue! I’ve been working in telecommunications for the last 18 years! And I have worked for almost every major cellphone company. The most annoying thing is when people lose or break a phone and have to get a replacement and you get the ready to restore their info but they have no clue what their iTunes or apple password is or they don’t know their email information but they are whining and crying about how they NEED everything that was on their old phone and all that. But you have no idea what your password is and you never once even physically backed your information up to your laptop on iTunes and you don’t have any idea what iCloud is.......yeah no! I’m sorry person your information is gone. Have a blessed day.

I don’t work for apple but I work for a place that sells apple products and we have had our displays stolen on a regular basis even the ones that are just a shell with nothing inside.

LMAO GOOGLE IT!!

Are geniuses smart Yes Louis rossmann: i don't think so

If you're too afraid to jailbreak, use Tooliphone to get custom themes and place apps anywhere.

According to thumbnail If ur apple employee ur genius wow lol.

seems like a very good place to work

Brian is a HOTTIE David too!

I work with phones and I hate how customers don’t remember their passwords! They blame me

Rip Kobe

Are the fixing costs really that high?

Can I date one of those geniuses you were talking about

wow, very cool !

1:52, after this video you dont work for apple either 😂

i thought it was possible to get ban at any store i bet people will test this now

10 or so years ago pretty much all of the employees at the genius bar were very intelligent and helpful. These days, not so much...

MORE LIKE SAFARI IT!!

Dude you can easily flash the demo unit with the normal software

My friend got banned from the Apple store and he went to a different Apple store and the employees don’t say anything

And I had a Microsoft add on this video

The geniuses are so smart that when there is a loose screw they influence you to buy a new one. Who tf would actually think that they r smart

@ryan-1313

3 жыл бұрын

but it takes smarts to influence u to actually buy a new one sooo...

💯

Epic apple royale

What are best selling cases to come from the Apple store?

jailbreaking an iPhone is not illegal in the USA.

How about "does every apple employee get a free apple phone when is gets released?"

@estherpark6788

4 жыл бұрын

No

@Jess-dh5gm

4 жыл бұрын

As a current apple employee Working there for 2.5 years never haha !

@campkira

4 жыл бұрын

only store demo....

@alexsyld5410

4 жыл бұрын

Why? That would be just a waste of Money, and Thats the only thing they care about

I must say... the dood with the red beanie looks EXACTLY like my friend lol.

It’s not illegal it’s a break of term but not prohibitive

me with my old hand me down phone

Replaced display iPhone with a Cookie..... How did you not catch that ?

I wish BlackBerry made their own BlackBerry stores and laptops during their heyday.

Apple Employees on my country is hot af 😂

So this is about apple and I get an ad about Microsoft...

Can an associates degree in " Technical Studies " get you a position above $20 per hour?

I wonder if employees can buy the new iphone or stuff before the store opens or do something like that

@ImInSpainWithoutTheS

4 жыл бұрын

@jwelly bweans yes

My only question is "Has Glory been fired since the first video?"

@gerdygram

4 жыл бұрын

I've been wondering the same thing!

My dance teacher has like the newest android and has like the oldest iPod in the world and got a new iPad to play our music but won’t get an iPhone and carries around like four different devices every day not including speakers

My mom asked what I wanted to be when I grew up and I said Apple employee! She was like why,and I said because I get a discount on their products 🤩

*Louis Rossman Joined the conversation

Nice

Customer: Hi i have a tiny scratch on my screen. Apple Genius: We will have to replace the entire phone. That will be 1000 dollars please.

@imluvinyourmum

4 жыл бұрын

"My shoulder is hurting" "What are u doing here then? Also you'll need a new phone"

Apple employee: Google it

Okkk

No

I Love banana jelly beans

Ok for the girl who doesn't know about gmail..... Customers are trying to sync up their gmail accounts with the built in email app. Just go into the email app. Click on add account. When prompted enter your gmail address and password, then save. That's the basics. You guys should have asked them to do an actual repair on camera. Like cracked screen, busted speaker ect. Do they know where and who makes the individual components?

When you see a headphone jack... Apple leaves the chat