If you are sold and paid for lounge access they are on the hook for it. If there isn't a Lufthansa lounge they should establish reciprocal arrangements.

@Canleaf08

21 күн бұрын

At MAD it is the Salle Porte D'Alcalla, I wonder if something changed. I flew LH in Europe in 2022 between Lisbon and Madrid.

@djlondon7956

21 күн бұрын

😂 dream on!

@M1ster.mess.

21 күн бұрын

it says lounge acces (where available) so not really something you can complain about

@plinnytheother6107

21 күн бұрын

@@M1ster.mess. ( where available ) is merely deceptive marketing, in Europe you will be taken to court

@mark123655

21 күн бұрын

I'm sure it says where available.. and suspect Josh specifically looked for a port where not issued. Is the flight €15 cheaper. Who knows.

I used to be a most loyal Lufthansa customer, a 3-star Senator. Unfortunately LH elected to no longer service most routes in Europe and passed them to affiliates. Service is usually below average while prices are higher. These days I avoid LH when possible.

@nickwass9700

16 күн бұрын

Me too. Avoid them always.

I generally agree with the Lounge Access thing. However it DID say "Lounge (where available)" in the screenshot you showed.

@philstanton231

21 күн бұрын

But how do you know if a lounge is available prior to check in?

@becktouraev

21 күн бұрын

@@philstanton231just search for the airport before you book your ticket and look if there is any lounge at the airport available. All airports have their webpage - there you can find all informations on whether there is a lounge or not

@becktouraev

21 күн бұрын

@@philstanton231especially - at the airport from where he flew, there is NO lounge at all. So if he googled before booking a flight, he would know that it makes no sense to book business class from Ponta Delgada airport.

@ottottotto980

20 күн бұрын

The point he is making, LH shouldn't price an inclusion for something LH know they won't need to be providing. Regardless if the customer knew or googled or not

@tabaks

20 күн бұрын

Aaaaahhh, THAT explains it.

It used to be the same with Aer Lingus. I'd occasionally get booked on the Cork Birmingham business class when the standard was booked out and guess what the only difference was a curtain between those that had been fleeced and those that hadn't

If you book a trip on a European airline in business class in a short or medium haul flight you gotta expect a Eurobusiness class. Same goes for British Airways, KLM Air France or SAS. Most people flying in Business class have onward flights on widebodies and just get treated a little bit better on their short connecting flight. That’s like booking first class in the US and expecting lounge access and champagne. Business class in Europe is more of a premium economy with included food, more legroom, a blocked middle seat and (usually) lounge access. Those airlines that offer a “real” C have other markets. SATA uses their planes for long flights to the US and Canada. TAP also sometimes offers a real business class in their A21Ns, but those planes primarily fly low demand routes to South America. Turkish Airlines also offers an actual C, but they compete in the middle eastern market on flights between Europe and Asia/Africa with Qatar, Emirates and Etihad, so they have to adopt to their rivals. If you choose to pay triple the price for a flight in C with a European airline without a connecting flight, it’s kind of your fault as you especially as a regular traveler should be well aware of what you get.

@northbankgooner6126

21 күн бұрын

Or you just use AVIOS and check which BA one world partner flies to and from your destination, for a fraction of the price. Anyone who pays cash for any European Business Class flights needs their heads testing.

@nibzee

19 күн бұрын

The Eurobusiness seats dont usually have extra leg room as they are standard economy seats. Because companies like LH and BA always block out the first row for their highest frequent flier status passengers, I am limited as to when I can fly with them at 200cm tall, rows other than row 1 dont work for me as my legs dont fit. The way around it is when the plane doesnt have a row 1 on the right hand side of the aircraft and the computer system will allow me to book row 2, but it is a bulkhead seat.

@southtown1905

8 күн бұрын

more legroom? bullshit

@CumulusGranitis

4 күн бұрын

@@nibzee As a fellow "tall" person, i understand your dilemma. My Eurobusiness choice is because i can sit at an angle after take off and extend my long undercarriage under the empty center seat. One of the things I love about Air Canada is the extra leg room in their North America "J" class and the wider seats in their 2-2 configuration in their narrow bodied aircraft they use for their short haul flights.

It says when you book the ticket"lounge access were availible". So its a bingo if you are lucky or not

@olavolsen935

21 күн бұрын

Exactly. As long as it says "where available", then Lufthansa does not have to give you anything in compensation for this

@Fitzrovialitter

21 күн бұрын

"were available" makes no sense.

@Northernmike100

20 күн бұрын

I understand Where Available to mean if there’s a lounge or not. Not to mean, if they decide to give you access or not!

@Yves_Ka

20 күн бұрын

@@Fitzrovialitter why?

@PinkIsAwesome361

19 күн бұрын

​@@Fitzrovialitter Of course it makes sense! If there is a lounge, you are given access, if there is no lounge, they obviously can't give you access.

Where did you hide the broccoli?

You changed the MUSIC! Thank you for taking my advice. This sounds so much more relaxing, and a lot more professional! Also love the sunglasses.

@CumulusGranitis

4 күн бұрын

Concurr... very nice background music on this one Josh.

Why Latehansa when in the end it was an „on-time-departure“?

@JoshCahill

21 күн бұрын

Cuz it's the airlines nickname :)

@Phiyedough

21 күн бұрын

I call them Lufthamster!

They should provide you with a meal coupon at any outlet at the airport.😮

The seats look very uncomfortable and hard as a brick 💀💀

@christianbayerstein5243

19 күн бұрын

Well , that is business class standard on all European airlines. Only non-European airlines on 5th freedom flights offer proper business class like-flat seats.

Sorry Josh. Your screenshot clearly shows "Lounge access (where available)". That "where available" is their "get out of jail free card" here. Yes, they should be giving vouchers to J Class but they won't as they've pushed the responsibility back on you to check whether there are lounges at the airport you're from which you're departing to determine whether J is the right price from that departure point. (Edit) I've seen this for so many J Class fares with most providers around the world. It's most often used where the carrier isn't flying to an airport where they have a company lounge. This gives them the extra out if their contract lounge provider refuses access due to capacity.

The price is high but lounge access is most probably not included as there is no lounge at the airport. Yeah, the business class product kind of sucks except for the meal and the crew. But still much better than economy which is more or less comparable to Ryanair.

Usually it does not make any sense to book Lufthansa in Europe in business class but sometimes the fare is about the same as in the economy. Then you get fast track and lounge access (if available). In plane it is quite disappointing and last time the food smelled like it was spoiled.But I think in general business class in the European Union isn't so great...

@tomd3448

14 сағат бұрын

We just booked it FRA-LHR for my girlfriend because it was CHEAPER by nearly half than economy. Must have been a pricing glitch. Will be interesting to see what she thinks.

A one-hour flight in China would give complimentary hot meal selection even in Economy class and lie-flat seat in business class.

@globetrotter1493

20 күн бұрын

Nope flew Shanghai - Zhangjiajie - Xi'an-Beijing on china eastern 2 month ago. Nice seat but no lie flat and on Zhangjiajie-Xi'an nothing at all. Not even snacks.

I totally agree with you regarding the issue of handing out food vouchers where there is no available lounge access - I personally think that this would never happen ? Well from Lufthansa definitely not.

@ON-tk7bp

21 күн бұрын

Not from any airline

Well it does say on the ticket lounge access where available so it does say you might not get lounge access

Looks like a shambles. Not a business class product and shouldn’t therefore be marketed as such. Premium Economy at best.

Domestic US and Canada flights have no lounge access for 95% of their flights

@djlondon7956

21 күн бұрын

Yes but US = big

@Canleaf08

21 күн бұрын

It is the rule even with Delta Airlines, where it is more strict, entry only with certain credit cards. LoungeBuddy is a good tool, but their contract lounges are not available everywhere. United AIrlines and American are better: They offer you a lounge pass for purchase.

@Raftaman2000

21 күн бұрын

But united does not provide business on domestic flight. It’s their first class

@elinars5638

21 күн бұрын

At some airports like ORD in the United States, you can't get lounge access even with Priority Pass when half of the lounges have Priority Pass signs.

@DrStefanP

21 күн бұрын

Not true. Vast majority of US airports feature a lounge.

In contrast to intercontinental flights, where the seat is the main advantage, in domestic euro flights, you pay for the add-ons. Which are lounge, priority security and check-in. Plus inflight food. Seat is the same, so no advantage. If something is missing, you should be eligible for some kind of compensation. As easy as that.

Well, concerning the lounges, SAS is the same when flying from Helsinki: lounge (where available), but they don't have any contract with either the Finnair or the Aspire (while LH actually does offer access to Aspire in business). I assume, the 'where available' line doesn't make them liable for anything.

I fly United to Costa Rica. I fly business/first. In Newark, their hub, there is a lounge and I get full access. In Costa Rica, they don't have their own lounge but there is a priority lounge, which does not have an agreement with United . I pay to get in, but my ticket as well comes with lounge access. The problem is, there is no lounge. I agree with you about the voucher. That is the least they can do.

LH had first class on B737s with fixed 2-2 seating and A300-600s with bigger seats... back in the late 1980s and it was often empty... so that was 30!+ years ago!! Perhaps introduce 3 rows of fixed first class? (!),I was a regular on the London -Fra and onwards then..

Reg. communication at the check-in: I am sure that Lufthansa does not have its own check-in staff in Ponta Delgada.

We flew twice with lufthansa business class from England, Manchester to Singapore during covid , once via Munich then second time Frankfurt , on both occasions we got to experienced the disorderly and disorganised checking in and boarding processes, from the airport staff to the cabin crew. Getting on the transfer bus to the plane , first on last off, what a joke, on one of these flights the cabin crew we had were not very attentive or even approachable , some barely smiled at all, on this one occasion i made a mistake of dropping my phone down the side of the chair and had to call/buzz one of them , well i think it was too much for this particular woman, tut tut sound came out and a stern stare of disbelief , no smiles, no how can i be of service, i got off my chair quick , she delved straight in and got the phone out after a few minutes and handed it to me and then walked away without saying anything as in disgust , these things happen all the time don’t they? Where and how do they train their cabin crew , the military? We won’t fly Lufthansa again after the second time , we’ve learnt our lesson. "Vorsprung durch Technik" it is not people , far far from it . We now fly Swissair , definitely 110% better, greeting , service, approach. I dare say Asian and middle Eastern Airlines have got that edge on cabin crew training and technique over European Airlines. Anyway if you got options , Don’t bother with Lufthansa, pick anybody but them. No its NOT WORTH IT.

@chrisb2640

21 күн бұрын

What does „Vorsprung durch Technik“ have to do with Lufthansa? So you now fly Swiss with pretty much the same product like LH since both are part of LH Group? In my experience Swiss and LH flights are more or less the same from a product and customer service point of view.

@tyohlee2850

21 күн бұрын

loose meaning not translation, “excellence through engineering”, most people would not know or aware of that and only probably perceive it as anything or a brand thats german or from germany must be of a good or excellent standard, which lufthansa isn’t. Difference between the two , Swissair give out complementary chocolates and the business class lounge is better in zurich, also with our experience the Swissair crew have always had better manners. Ultimately of all our experiences in business class JAL. Japan airlines is the best.

@chrisb2640

21 күн бұрын

I was just wondering because „Vorsprung durch Technik“ has been Audi‘s slogan for decades so I would connect that to this company rather than Germany in general. I flew Swiss and LH economy yesterday and in both cases on board service included a small bottle of water and a chocolate, crew was similar in both flights. I‘ve had nice and rude crews with both airlines so I think it is difficult to generalize. Swiss lounges at ZRH are much smaller compared to LH‘s lounges at FRA or MUC. Yesterday there was no seating available at all in Swiss Business Lounge, while at FRA the lounge experience was just fine. However, in my opinion food is better in Swiss lounges.

Can the armrest go up?

How would you know if the price of your ticket had already been discounted because the lounge was not available?

It is written very clear lounge where available so no lounge available over there so its not a mislead your problem

It happens with other airlines as well. If you fly BA out of split, for instance, the only lounge is accessible to Star Alliance passengers only. Lounge access (where available) is the way of life in Europe. In the US a domestic flight in first class does not allow you lounge access (except Alaska, I think)

4:30 you showed an image showing Loung access (where available) if a lounge is not available, why would they give you a food voucher?? that just doesn't make sense. Not all airports have lounges that every airline has access to!!

It did say "Lounge (where available)" and we all have no clue how the margin calculation is. Maybe the price would be higher if a lounge would be available since they would price it in? Indeed to offer a voucher for food at the restaurants would be also a good idea, but is there an airline doing this?

We have flown on LH Business Class with my daughter for her first ever flight (4 legs with Frankfurt transfer both ways). The meal and the crew (including the pilots!) was absolutely wonderful, they treated my daughter like a real princess. She became obsessed with the world of aviation instantly (and now we can only fly business class :D ). I'm pretty happy we chose this carrier for this very special trip. The price was also a bargain, eg. significantly lower than Finnair with a similar seat setup and less "benefit".

Definitely they should provide vouchers. And in my opinion it should be more like 50 EUR. At airport prices it is a meal and couple of drinks. It should be the minimum. In your place I would send complaint asking for compensation (cash or miles). If they refuse I would challenge the card transaction via the bank. Promised service was not delivered so there is a huge chance to get some money back (even all if Lufthansa does not answer request).

@feluto7172

21 күн бұрын

a good lounge costs 50-100$, not 20. Just another airline being greedy as fuck

@C2K777

21 күн бұрын

There was no promised service. The website clearly states "when available". End of discussion.

@feluto7172

21 күн бұрын

@@C2K777 who cares? that argument is "you didnt read the microscopic fine print" this is not something a premium cost airline should be pulling, especially to customers who fork over even extra in cash. but by all means keep defending greedy ass billionaires who love this taint licking

@michaels1761

21 күн бұрын

The problem with some of Josh's explanations is that he skips important details to generate outrage like this. At 3:46 in the video you can see him showing the website where it clearly says "where available". It's not asterisked and buried in the fine print, it's right next to the service in the same font size and weight as the service being described. I noticed he didn't complain about a lack of security fast lane, which also doesn't exist at all airports and is also marked as "where available"

@michaels1761

21 күн бұрын

@@feluto7172 The rate you pay as a walk up customer and the contracted rate the airlines pay per visiting customer is quite different.

In fairness like most say it denotes "where available" so it probably would then come down to if ticket cost calculations included lounge for this flight. Don't recall if you did a US domestic series but I'm pretty sure if you did or do you'd change your tone on Euro business.

re the lounge. It does say "where available". So technically you can't complain. BUT ... a dining voucher for premium customers is surely something that's easy to do and great customer service!

Isn’t it displayed at the offer like “lounge access where provided”?

@Quatsch_Verbreiter

23 сағат бұрын

I am kind of wondering as well. It is written quite clearly.

nice video, josh! i reviewed the same product myself when i flew from stockholm to frankfurt and i had a similar experience. though you recieved a meal that looked way better than mine, plus we weren’t handed out the same menus as you had, we had a snacks menu and we could pre-order a meal.

A review made by a German on a German airline, it must be very fair! 🙂 Always had big respect for anything related to Germany, but I have to say that, limited to my experience with Lufthansa, they are ALWAYS late and not so great. Living on the west coast, I'd rather use United (with an additional stop) to go to Europe instead to use the direct connection with Lufthansa. Also flew in Lufthansa business a couple of times, not really so great (Polaris is much, much better). Last but not least, even with Start Alliance Gold status, we always have troubles to access the lounges in either Frankfurt or Munich. Most of the times, people at the reception have simply no clue of whom can access.

@CumulusGranitis

4 күн бұрын

Agree with you on fairness, but that is Josh's trademark. Josh tells it like it is and he never accepts "gifts" that could "sway" his reviews. As for United, have had good international experiences with them. As a "Gold" I have not experienced any problems with getting into the LH lounge at Frankfurt. But you do have to go to the right lounge as they separate lounges for people with very high "status". Did you know a lot of ppl from the USA are now coming up to Canada to fly Air Canada for their trans oceanic legs? Better food even in Economy. and NO i do not work for AC.

@pegasus3611

Күн бұрын

@@CumulusGranitis You are so right about Air Canada, it is now our preferred airline. Flew in business once with them, what a great experience! Lounge was also excellence, with waiters serving tables and no tips expected.

@CumulusGranitis

Күн бұрын

@@pegasus3611 Yes, Air Canada's International Signature Class service (Business-First) is very impressive. Where you dined, the Signature Class dining room, is only for passengers who have Purchased actual Business Class tickets (not Up grades) on an inter continental flight. It appeals to the Business traveller in that they can have a nice 4 star service meal before take off and then hop on the plane and go to sleep. This smart move enables the Business traveller to arrive in Europe, Asia or Australia with a good nights sleep, ready to go to work. Even in Economy the food in flight is very good. In Premium Economy the food is even better. The amenities and food and beverages in their Maple Leaf lounges, is available to Gold (Star Alliance) level frequent flyers, on any class of ticket, is impressive. And NO I do not work for AC.

I flew SWISS, Austrian, and Brussels last summer. I recall the “floating curtain” on Brussels separating 1st Class and economy with nothing particularly special. I flew 1st Class with Austrian and then economy with Austrian and SWISS. Meal was ok, chocolates were great.

I dont think it simply says "lounge access", but instead "lounge access when avialable" (or similar). That is a painfull difference, we also learned it the hard way: a few weeks ago we flew with Condor back from the USA to Frankfurt, especially back from Los Angeles. It was the same setup, we had quite an expensive business class booking which also *should* include lounge access - but (believe it or not) there was no lounge at Los Angeles. Of course, there are lounges, but these are all in the main terminal, our flight took of from the new Terminal 2, which still does not offer a lounge and its simply way to far to go to the main terminal. You could go by Shuttle, but that quites quite an amount of time and you will definately be in danger to miss your flight. Thats not an option. So - we had no lounge. No restaurant voucher, no excuse, nothing. We spent more than 40$ for two, having a snack and beer each.

From Lufthansa's perspective, I suppose same seat/pitch for all seats allows more flexibility - but US carriers determined profitability and customer satisfaction are both better with larger 2-2 seat configuration, more pitch, and higher price point for Business Class. Not sure why European carriers see it differently?

Brilliant video as always!

🎉🎉🎉 *HAPPY BIRTHDAY JOSH!!!* 🎉🎉🎉 Wherever you are in the world on Monday...

Legroom is not the same as in Economy. The first rows have more legroom than the aft cabin. If business class is very small though, the first rows in economy will have more legroom than the standard economy class seat. On the 320 this refers to the first 12 rows, if I remember correctly.

Same happened to me! Business class with Aegean from Crete to Frankfurt. The airport was insanely overfilled and boiling hot, went to the lounge and was informed, that Aegean is not participating and has no lounge at Crete airport! I felt scammed! My experience with Lufthansa Business within Europe has been great, the food was always outstanding! Also to be fair: these Business Class tickets are usually not that expensive. My Aegean flight e.g. wasn't even double the Economy fair! Outside of Europe you mostly pay 3-4 x the price of Economy

I flew the exact same route but with TAP portugal and with a stop in Lisbon. Even if it still was a european BC, the service was absolutely amazing. And to finish it all the foos couldn’t be better!

I saw a absolutely nothing business class in this video except maybe the metal cutlery 😂

Hello Josh! You could fly on Austrian Airlines they just got a 787. Nice Video!

On our last flight to CLT LH gave us a Voucher for the Restaurants

So remembering "back in the day"....Pan Am was the first to establish a true "business class" called Clipper Class, that was in 1977 if I'm not mistaken. Of course it caught on, and then other carriers made pitifully minimal efforts to offer a business class, such as AF's "Classe affairs"....which was just Ycl seats with the center seats blocked. (I'm talking on intercontinental flights.) Many other international airlines did the same. It was a joke, but finally as the years progressed the other airlines got the idea.

Yeah they should give you some form of compensation for lack of a lounge. As you say a voucher for food and drink.

I had the displeasure of flying Lufthansa Frankfurt to LHR last month, boarding was a disaster, they setup a stand to I guess review your passport and put a sticker on the back, no explanation no reasoning or announcement but just everybody scrambling to get into the line including myself, then I get called up to the desk while waiting, I go up to the desk and they ask me you are aware you are in the exit row which i say yes and then they say ok great. I’ve never had this happen before usually when boarding you may get a question before entry to the plane or of course when seated before take off. So I ask them do I still have to get into the line for my passport and they say oh yeah get back in the line. So I got back into the end of the line. Then boarding starts some people have a sticker some don’t they all get boarded. When I get up to the entrance I show them the sticker that I did finally get after waiting in line for at least 30 mins, but they then proceed to again open my passport and review it. Can you imagine how many WTFs were popping up in my head? Never again.

Coincidence: the flight Seoul-Cebu is also exactly 4h40m . And served by both LCC’s and full carriers. Which I both used. So can compare a bit. So long without IFE is boring! And charging sockets. Food choice. Extra drinks. Almost 5 hours is a bit long. The narrow body concept on semi long haul will be the trend the next decades.

You would think they could create a special custom table that fits between the middle seat arm rests and converts the empty space into a usable shared middle table???

one or two years ago LH chose to hand over all ground customer services to service providers except for their Hubs (although they are working on it) On paper it looks like the perfect solution: staff walk around in uniforms similar to the ones of LH leading you to believe that you are dealing with airline staff, no problems with your own employees calling in sick, going on strike, wanting higher wages etc. But what most companies fail to see (and more airlines than you thinks do this, even Emirates and the other seemingly "luxurious" ones) is that these service providers see the airlines as their customer. Not the passenger, and that shows. They do not tend to care. Especially at holiday destinations like PDL where they can be almost sure not to see you again and flights are suspended in off-season.

I recently flew Business from Dubai to Frankfurt- I agree poor service no meals, i would rate staff 1/5, no food, seat 2/5. The staff attitude was like you are travelling free and should not ask fro orange drink extra, will never try again

In rare occasions, when I need to bags business class is often cheaper than Eco. Other than that I have absolutely no need to book business. The only benefit would be lounge, but that’s you have the PP

Hey Josh, I flew from Rome to Munich last week on Lufthansa Business Class we had access to Plaza premium lounge as Lufthansa didn't have their own lounge at FCO.

But but you should know by now the only important thing with Latehansa is the bonus for upper management. The customer is merely a nuisance...

The lack of a lounge reminds me very much of traveling first class aboard Amtrak in the United States. You are entitled to use the “Metropolitan Lounge” when traveling first class, however, the vast majority of Amtrak stations across America do not have a lounge at all. It is up to the passenger to realize this and if you choose to board at a station without a lounge, you cut your losses. However, Amtrak does clearly state that this service is not available at all stations. I believe your argument with Lufthansa boils down to; Did Lufthansa inform you that not all airports offer this service, or were they intentionally misleading?✈

@damcoentertainment3956

21 күн бұрын

It is most definitely intentional.

I love LH but honestly couldn't tell you why. They literally do the minimum, fairly coldly. Their motto? We never go the extra Kilometre!

I use to work for a FMCG multi national company, if their were faulty products they would give you a voucher to 3 times of the value you purchased as it was easier than sending you a new product. Would be nice if Lufthansa gave you three free entries to one of their business class lounges

Try flying Bulgaria airs new business class on their a220. You might like it, who knows? It looked similar to the airplane that you showed in the beginning. 😊❤

Flew out of Punta Cana BA Club which also had no lounge but was given a $20.00 voucher to buy food and drink in the shops at business check in. OK this was long haul but there is a big difference from an economy seat to lie flat.

Was the meal different to what they got in economy? I agree about the lounge, they should make it clear when you book that there is no lounge available at that location.

It’s tough being an airline these days. (From a former airline employee)

Well its says lounge access where available. Obviously over there its not available. I always check prior I book a flight if there is a lounge available. If not I know I dont pay for lounge access. Obviously. If you see it from the perspective of a mixed calculation maybe Lufthansas profit is lower if there is a lounge available since probably Lufthansa pays for each pax extra who uses the lounge? However, check the service before booking a flight with any airline. Thanks for making your viewers aware of there is no lounge available. ;)

Definitely a compensation of some sort should be provided in case of a “lounge-less” business class booking!

Regarding the leg room on euro business. At least some airlines have few cm more seat pitch on the first rows that might be used as business rows. Sometimes you might get to enjoy this extra leg room in y if the business cabin is set to a smaller config.

of course they should have provided at least a voucher... I find it quite an "interesting" business model to sell a ticket with lounge access from an airport with no lounge... but hmmm it is Lufthansa. I had to fly with them from Basel last week and like almost every LH flight in the last 30 years (of which I was Senator and HON for a long time) it was of course not issue free... I only fly LH, if there is really no way to avoid it, apart from swimming or walking

I agree with you about lounge experience, Josh. I am Star Alliance Gold member in 3 programs: LH, A3, SK (still). Some airports don't accept me (like NCE, GDN) if I am flying on SK with SK*G. I have to change it. Then it's ok. Last time in ATH, SK*G didn't accepted me for FT - theoretically just - some of credit cards. But after I stay in a long queue, they asked me to come in into the FT area... ridiculous. IMO, it has to be regulated somehow. No like: unknown experience. We're buying C for some reason, especially if there is no C seat on NBA but just middle-seat block. I was in PDL with my partner and any *G FFP added, they aren't allow us to use lounge flying on TP. Also, priority boarding... it's horrible on some airports. Even ATH where they should respect it. Priority group means: you will be early in the bus with no A/C waiting for other/non_priority passengers. Anyway, after disembark on the tarmac, everybody are the same - those people with light booking fare and C in first row with necessity to store their bags in overhead compartments (oh, when they will find a space for it). So, status means nothing to ATH handlings. I even wrote some e-mails to them. They always answer me: you have priority group and - "what do you want more"? They don't get the point. Lufthansa downgraded itself since after_covid. Before of that, I was able to choose seat during the OLCI opening (added SEN card). Now I am not. Possible only with paid change. Ridiculous! Since my last travel with them (Lufthansa+AirDolomiti) I decided to avoid them. We're not matched with LH. Especially with longer flights. We pay for C but we get Y+ in real. This is not right.

I flew Lufthansa Business from Frankfurt to Tallinn 2 weeks ago. The middleseat was blocked but there was an immovable tray on it. We thought like "A slender person could sit between us and we would've more space". Appearantly (said the attentand) that was because Airbus said that's the maximum of passengers. Which would make no sense. Interesting and lucky enough, the last row "Business" didn't have that tray and we were seated there.

For me the absolute benchmark on any flight or airline is the crew, their empathy, professional attitude and consistensy in service, also and especially in case of irregularities. Anything on top of that (food, hard product, IFE, lounges...) is nice to have.

In terms of a dedicated business class on another European airline I think you can also say that Icelandair also offers one?

LH service is declining, their seat assignment algorithms stick even Star Alliance Gold card passengers flying economy in the back of the plane and frequently to middle seats. Of the LH group of airlines, Austrian Airlines provides the best service in the air and on the ground.

Great video as usual Josh. We found the same when we flew BA Club Europe from Gatwick to Faro and back. The food was not great (on the return flight there was only one option and most of the ingredients were either pickled or fermented which I hate), the cabin crew were friendly but spent a lot of time chatting amongst themselves, rather than serving customers. At one point my partner actually had to get up and go and ask for a second cup of tea. The seat pitch was the same as for economy class. To be honest, it isn’t worth the extra cost for flights under 3 hours. Plus, finding the business class lounge at Faro was difficult and when we got there, the facilities were very poor.

I would love to see you taking a flight with Latam Airlines or Avianca😊

Josh, I'm afraid that the Lounge (where available)-it can be seen on the screenshot you provided-can work as a loophole for them; regardless, I feel you, mate.

I flew "Eurobusiness" class last year. That was pretty ridiculous! We did get food and amenities, but just an empty middle seat? Really!?

@Yves_Ka

20 күн бұрын

then dont fly it -

Doesn't have Ponta Delgada a lounge? Well, then you should get a voucher for meals and drinks.

One time I was flying Air Canada J out of LIS. And the lounge was undergoing renovations. Therefore, I did not get the lounge access to which I was entitled. I submitted a complaint and got a discount code for 20% off my next flight. Not only was the 20% off my ticket, but those of my companions as well! I was satisfied with that. I do agree that if you are promised lounge access and you don't get it, there should be some kind of compensation.

On short and medium-haul flights, you can't expect more, especially when it comes to the seats. We can only hope that the upholstery will at least be changed on the older aircraft, as this would make the cabin look a little fresher again.

I remember booking my AirNZ flight and in the fine print it says they will provide lounge access if they have it available at the airport. Because AirNZ is a Star Alliance member it means they basically have lounge access at most airports and unsure where they actually don't.

Hi, could you eventually try condor Buisness in European flights? Would be interesting 😊

You should do the Business class experience from the Stuttgart's airport. I pay Business class every time(lounge access included), but there is no lounge at the airport. It closed for "renovation" in 2019 and it is still closed to this day in 2024. 5 years without a lounge and no compensation ever from the airlines to the customers.

SCAM is a harsh word. I'd call it a swindle, a con, a sham, a rip-off, a gimmick, and a hoax from a bunch of Shysters.

Warum hast du im Thumbnail das alte Lufthansa Logo benutzt?

I have booked flights in Europe and USA in business or first where it states "lounge access where available". I've also booked extras when flying premium economy/economy in the US (cough cough United) where they give you the option to "add lounge access" only to then find out the only lounge is at my arrival destination for a one way flight. I find that more deceiving. But even with Euro business, if you give me a meal and drinks on my flight and I have a better checked bag situation I'm generally happy.

Definitely something if they do have lounge at that airport. Recently my little one and I flew First Class where we went into the lounge and my little one wanted to walk around the airport, so I told them we would be back, we came back to a line up. she seen us and wave us up to the counter to check in, again my little one didn’t want to go upstairs so she gave us $50 airport dollars so we could spend else where in the airport. 😅 my little one got some cake pops and got to watch the planes come in and land 😂

I was hit by no Lufthansa lounge when travelling from LCA (Larnaca, Cyprus) earlier this year. I used an airport restaurant and claimed the cost back from Lufthansa, which was a better experience than most Lufthansa lounges, and Lufthansa paid me back without any argument.

I recently flew from Dushanbe to Almaty on one of your favourite airlines, Air Astana - and I upgraded to business at check-in for about 80 euros; and there was no lounge, but they gave me a voucher for the cafe. It was pretty minimal, but better than nothing. And the actual flight was terrific. As for eurobiz in general I think it's rarely worth it; but I did fly from Tunis to Frankfurt to Austin in January on Lufthansa in business, and the first leg was pretty much like yours. Poor hard product, but the crew were good and the food (and drink) better than I was expecting. I agree with you about BA crew too - always excellent. Keep up the great work.

LH is smart, as you see on your insert at the lounge access it mentions "where available" So with that they give themself a nice excuse not to offer anything. A voucher is the least they can offer. European BC is a joke, the same seat as in EC for 3x the EC fare. Only to have the middle seat empty (you don't even have that on small planes like Embrear) and to be sitting in front of a curtain. But ok, mostly EU BC is used by passengers transferring to Intercontinental destinations.

@Canleaf08

21 күн бұрын

Euro business brings you free meals and 2 checked bags.This is the flip side. But the only flip side.

@thewoode1050

21 күн бұрын

I've had it where EB was cheaper than the cheaper econ ticket

Part of contract as ordered and billed. But you have to see T&C first. Discount or voucher as an gesture.

I was surprised when I was first time business class in Germany, that was in 2012. I learn the lesson so I won’t buy any business class inside Europe. In Asia, most business class is “real business class”, bigger seat and better meal service, of course including lounge access!

The only reason I would fly business within Europe is if it was connecting as part of a intercontinental trip. It saves me extra baggage fees on a through ticket. BTW - complete rip off to sell lounge access and then not have one. Bait and switch. That happened to me in New Delhi when the lounges were being redone. No explanation was brought to me by the airline and no compensation/meal ticket offered. Set a negative tone for the entire return leg of the trip.

I think the euro business question is simply due to the amount of consolidation (and lack of competition) within the full service market (IAG, Lufthansa group, Air France / KLM) and the only real competition being in the Low Cost and ultra low markets

Dear Josh About your queries i totally agree with you: if tickets are sold as EuroBusiness class, your are untitle to lounge access. For small airports without this service, voucher system should be provided, at least (local sales manager should recommend this option to LH HQ). Another option is to inform pax in advance about the lack of local service provided. Thanks for your videos around the world.

Josh, which hotel at Frankfurt was at the end of the video, the view was amazing.

@TmHrdrs

21 күн бұрын

Supposed to be the Marriott Hotel close to Messe Frankfurt. A more reasonably priced option in the same building is Adagio Aparthotel.

@Canleaf08

21 күн бұрын

Might be the Sheraton tower or the Raddisson Blu "Disk hotel". I am kind of our of towner in Frankfurt, but know some hotels....

I gave up on LH already Josh; I avoid them completely now. Their Euro Business hard product is rather basic - but as it's usually been quite a short flight it has never really bothered me. I've found crew and food okay - as you did here. More of the issue to me is their long haul product - the configuration sucks. And my main complaint is around LH's punctuality and follow-through - that my last three euro-business class trips with LH were delayed and I missed my long haul connections and got no business class treatment at all - twice had to queue up with hundreds of people late at night when the lounges were closing and LH staff had gone home for the night. And one dreadful occasion I had to sleep on the floor of the senator lounge at Munich with a bunch of other folks! No more LH business class or economy class for me :)

When I purchase a business seat, I expect it to be larger, which is the main reason for my choice. Finding economy-sized seats labeled as "Euro business" is very disappointing and misleading for business class. On a trip in early 2024, we discovered metal bars installed, preventing us from lifting the armrests.