Your video should be implemented by other KZread folks. You went right to it no bs. No music either thank god. KZreadrs could improve with no music . Great information too thank you.

@Mapdec

Жыл бұрын

Thank you.

Great presentation, crisp and to the point. Thanks for publishing this and bringing to light the quality control issues in the bike industry.

@Mapdec

Жыл бұрын

Thank You 🙏

@chriswright9096

Жыл бұрын

@@Mapdec Yeah, you kept the emotion out of it. Must have been hard, but the right thing to do.

@63Baggies

Жыл бұрын

Agreed, I was NEVER going to spend that kind of money on a bike merely for commuting, occasional fun and general transport; this video has convinced me that I'm right.

that's why I build all the bike by myself. First a quick visit to the bike shop to face and chase the needed bits and then building up. It takes me much longer than a professional mechanic, but I put so much care into it that nobody else would ever do unless it's their bike. Thanks for exposing this. I had a canyon 4 years ago and it was flawless. But apparently such issues are happening more and more often. There is probably just too much pressure on the people doing the assembly of those bikes. After you have don 100 of them you almost don't think anymore at what you are doing and that's where the mistakes start to happen. It's understandable, but not justifiable given the amount of money you pay for such bikes.

@Mapdec

Жыл бұрын

That’s cool you do that, but you should see how our mechanics get obsessed with cable management and bar tape 😎. They take immense pride in their work.

@draugmithrin

Жыл бұрын

Left my last job where quality control went to hell, I would not let anyone else work on my bikes. Took years to get all the tools and knowledge to use them, but never without a bike waiting for repairs like my other club members experience.

@joofholland

Жыл бұрын

I have the same Endurace and a Canyon gravel bike and they are absolutely superb. You must have had bad luck with the person that did the assembly and also bad quality control. I am sure Canyon will be ashamed to see this big mistake

@ltu42

Жыл бұрын

Funny, to me it sounds like a recipe for missing all manner of spacers and ending up with the wrong size axles. How do you ensure that you have all the small bits and bobs and that all the parts work well together?

@soapowejazz

Жыл бұрын

@@ltu42 I like technical stuff and I have two books on bike repairs. Plus I’m an engineer so it also helps a bit. And I’ve watched loads of KZread videos and gone through many forums. Lots of incorrect information but you always learn something. And if you look on the manuals of the manufactures you very often find the info you need. You just need to know where to look. At my first brake bleed I was quite worried of messing it up. But you learn. Take an old bike. Disassemble it completely snd mount it again. Then you understand how everything works. And the good thing is; once you know how everything works together, it’s much easier to troubleshoot whatever problem you might have. You also need to enjoy it though. And never forget that it’s only a bike, not a space shuttle ;-)

Truly awful, I’ve just recently returned a Giant Defy for a lot less than this. The Canyon is a £7k bike, to say it’s not fit for purpose is an understatement. Send it back, then tell everyone you know how crap it was, these companies need to learn what is and isn’t acceptable when extracting this much money from their customers.

@Andy-co6pn

Жыл бұрын

That's the problem with direct sales bikes, often it's a wait to get it, then it's a ball ache to box it up and send it back. Doubt they'd give you a refund, they'd just send a replacement theybcould be just as flawed. Moral of the story, avoid direct sales

@RohitSharma-yr7li

Жыл бұрын

@@Andy-co6pn I don’t believe the direct sales strategy is an issue. If a bike is advertised as a quality build, then it must arrive as such. The issue here is with the lack of quality control and utter negligence of the customer in relation to the intended product. Having said that, this is why cyclists should respect and support their lbs.

@aitorbleda8267

Жыл бұрын

@@RohitSharma-yr7li Canyon bikes used to be cheap compared to the competition, and excellent customer service. Covid happened, and shortages.. so now they are quite awful.

@Andy-co6pn

Жыл бұрын

@@RohitSharma-yr7li I'm jot saying it's their strategy, it's just far more of a ball ache dealing with any issuses or even warranty recalls .

@gymkirk3877

Жыл бұрын

@@RohitSharma-yr7li it’s hard to support your lbs when they still cannon get a bike in stock.

I have purchased two Canyons. One came flawless, one need quite a bit of work to be rideable. Canyon responded quickly telling to me to take to my local bike store, have it sorted and they will reimburse me. it only took a day or so to sort which included replacing a cable and derailleur hanger and some fine tuning. Once I scanned and emailed the bill to Canyon, they reimbursed me electronically the same day. While it was disappointing at the outset, the way Canyon stood behind the product and responded quickly was encouraging. I ride both bikes regularly and have had zero issues. I still recommend Canyon. Very good bikes, great support. (But what happened in this video should never have happened.)

@Mapdec

Жыл бұрын

This is the system that works. I am sure Canyon would have done the same here, but the customer just wanted rid of it.

More people need to see this, great design is nothing without quality manufacturing and assembly.

I cant resist giving you credit for your great explanations and insights. Great video my guy! Thanks for your explanations, it's highly appreciated. I ordered an ultimate which is about to be shipped within the next couple of weeks and I will definitely keep your video in mind.

@Mapdec

Жыл бұрын

Thank you and I hope you get a good one.

@mohawkin

8 ай бұрын

If you don’t mind saying, what condition was your bike in when you got it?

new to the channel. I am a 20 year garage mechanic and I learned a bunch from this video

@Mapdec

Жыл бұрын

Great to hear Sonny. Thank you.

Just discovered your channel and it's very informative. I've gone through issues with a Lynskey frameset, paid hundreds of my own money to fix problems that shouldn't have made it out of the factory. Advice from Lynskey was poor on what to do, thank God for good bike mechanics to fix issues regular people like me can't.

@Mapdec

Жыл бұрын

Sucks. I’m sorry to hear. I though Lynsky had gone bust through. Did not know they were selling again.

I bought a strive cf 8.0 at the end of 19. It was cheaper than the parts alone without frame and damper. In the past i had built my bikes myself so everything tecnical i do myself. Im super happy with my strive.

Bought a spectral back in 2020 which eventually cracked. They used my old parts and swapped them to a new CF frame (old aluminum) and sent my bike back to me. Unfortunately, almost all the torque values were completely wrong and the linkage bolts were barely done up. There’s probably immense pressure on those mechanics to get things done quick to save cost and that’s how canyon provides such great deals at the expense of workmanship

@ThatGuy-mf9ye

Жыл бұрын

Anybody that's worked in a takt time obsessed plant understands that it's not always the people working on the product, it's managements obsession with speed. This is very common in manufacturing and commonly implemented incorrectly, i.e. leaning too heavily on "efficiency" with a process that isn't properly controlled/automated.

Great vlog and content loved it cheers

The good thing of the DIY concept is that you do it with "love". So, IMO, build the parts and DIY: if you don't have a rush, it may be cheaper and more satisfying, and you'll learn a lot. Also, don't forget the big middle finger to the industry.

Update, turns out the axle might be right, but is is restricted from fastening all the way due to how the mech hanger and frame interact.

@Tibike

Жыл бұрын

faulty design then ?

@gnufoo8478

Жыл бұрын

OMG. I would love to hear the 5y old now 🥹😂

@GingerBoy1974

Жыл бұрын

thats makes it unfixbale then? without a new design of hanger and frame. shocking! loving th channel. just stumbled across it.

@bradsanders6954

Жыл бұрын

And how do the mech hanger and frame interact? Dont leave us hanging.

@arcoulant87

Жыл бұрын

Then its the wrong axle !

Things happen in all industries, the thing that offends me on so many levels are things like the caliper spacer which exhibits a lack of care as well as a lack of quality control. Every single new bike should come with the QC sheet sign off supplied to the consumer imho, that way we would actually know what is supposedly checked or not. I appreciate your efforts to highlight these issues in a factual and informative manner. I hope it encourages the manufacturers to do better.

@Mapdec

Жыл бұрын

I totally agree. I think the UCI sticker is being used as some kind of smoke and mirrors quality assurance. I think the industry needs to get a fro on this.

Interesting… I had a Canyon Inflite some years back. It’s a CX frame, but the model built up as a road / winter bike. First ride out and the rear (hydraulic) brake “bled out”. I was the wrong side of some big hills in Wales, and had some pretty hairy downhills to contend with, on 1 brake. Canyon were v apologetic, a v quickly authorised my LBC to remedy failings. They sent me a nice Canyon jersey too. It was a bit of a fadge, but I got a good result from them.

@Mapdec

Жыл бұрын

They do tend to fix things, but only if your astute enough to know they need fixing.

Great video. These embarrassing flaws need to be called out- especially now that 'entry-level' bikes are $3k. I got a high end enduro a few months ago and was shocked that the centerlock lock rings for the brake rotors were loose. Then my lbs (whom I didn't buy it from) gaslighted me into believing it was normal to have a little bit of play. Imagine having loose rotors on a 150mm enduro! In another situation I had to buy a new carbon wheel for my gravel bike from the same lbs- when I asked them if they'd used a torque wrench on the rotor centerlock they actually boasted that they tighten them by feel. I immediately re-torqued every bolt on the bike. I assembled dozens of mid to high end bikes as a mechanic/salesman at a bike shop about 15 years ago. I don't recall any of these out of the box flaws and sloppiness. And that was when a top of the line bike was $5k.

@Mapdec

Жыл бұрын

I think if you were building the bikes you would probably just fix them as you built and not think too much of it. These Canyons are supposed to pretty much ride ready though.

Thanks for posting. I am planning to buy this exact bike but now having a second thought.

@Mapdec

Жыл бұрын

Lookout for the follow up this weekend.

jesus christ, unbelievable quality control

Canyon Build that bike on a Friday at 4:59PM.

Wow, very interesting.

I'm praying my wonderful 2012 Tarmac keeps going. I'd hate to be in the market for a new bike right now and have to navigate my way through all this crap.

What annoys me the most, bike manufacturers transfer the hassle right to the shop and us mechanics, knowing about the issues. I work in a Cube store in Germoney 🇩🇪 and about every second bike has problems with: Flat mount tabs not square, overfilled brakes, poor assembly in general. Btw: Cube explained those problems with new personal at the production line which isn't trained enough.... My College who does the Endcontrol after our apprentices build the bikes (a topic of it's own) has one of the worst jobs since you know when.....excuses in my opinion for still maximising the monetary outcome for investors. Heaven's sake I "only" have to repair and service already used bikes and, of course, the special cases. And yes, I still love to be a mechanic 💚 Keep on rolling and awsome channel 👍

@Mapdec

Жыл бұрын

Thank you Stefan. Bikes have become a very disposable commodity and has turned production into too much of a sausage factory.

I hope we get a follow up video on the response from canyon on the repair

This type of stuff is exactly why I built my own bike from the ground up (the only thing I didn't do myself was lace the wheels, that's just dark hocus pocus to me). However, I'd not recommend the DIY approach to everyone. That said, if you have a basic understanding of Newtonian physics, a healthy thirst for Park Tool videos and the knowledge contained in Shimano service manuals (please do go Shimano, their documentation is above and beyond), lots of patience, and are firm believer of the fact that the end result will always reflect the quality of the tools you invest in (seriously, it's fine to cheap out with Chinese components once you become a more advanced mechanic but you should *NEVER* cheap out on tools), then you'll find that building your own bike is quite a cathartic experience. Moreover, in the sort of upper level bike range (where predatory companies like Specialized and Cervelo make their biggest margins) you could save a pretty penny and get your bike months before you could have a new one delivered from the shop. That said, you might still want to support your LBS and so you could even enlist their help and have them build it for you in exchange for labor cost (although not all of them are willing to do that because a lot of people inevitably supply them with the wrong parts).

@mikicastan

Жыл бұрын

I always build bikes by my self.i would never buy allready asembled bike

*Hambini* has entered the chat.

I have the Canyon Endurance was delivered in June with the following issues, burst seal in the rear brake lever, rear brake caliper loose, block loose, bottom bracket not seated properly. I did expect some self assembly but... Oh and a creak that I eventually diagnosed to the seat post rocking back and forth and it required a single wrap of electricians tape to shim it out at the top. I love the bike, probably wouldn't buy another

I had similar problems with a cube bike out the box. Gears and brakes weren’t set up properly at all, and the cables and hoses were cut so short I couldn’t lower the stem

Great video! Very well presented, subbed immediately. It's endurace* by the way for the name of the bike!

@Mapdec

Жыл бұрын

Wow. You’re the first to spot that. Thank you!

My kinda channel. There’s lots of screwed up bikes right from the factory. I got a Cannondale Topstone 105SE that had too long of a chain. The b screw was run all the way in to pull the upper jockey wheel down and back to take up the slack.

You should check every bike you get like this for a misaligned derailleur hanger. Most bikes from new are not right. Also check the disc brake flat mounts for trueness with the Park tool alignment gauge ($500+) Most bikes have this wrong as well.

Thanks for pointing these issues out, Canyon's reputation has sunk in the last few years and some of flaws on this bike prove it.

That's insane all the QC issues. I'm guessing the tech who built this up maybe had a few too many drinks the night prior. I have a lower spec 105 Endurace and out of the box only the front and rear derailleurs just barely needed adjusting. Regardless, loved the video and sub'd for more!

@Mapdec

Жыл бұрын

Thank you

Good video. The elephant in the room is the headset bearings, which are super skinny - but aero! - and wear out in no time. Thanks Canyon.

@Mapdec

Жыл бұрын

Lol. Those Accros bearings. Skinny, rare, expensive. At least they save a gram or two.

To your door delivery, for your convenience, small print, our apologies, we don't gurrantee it will be built as per specification. Enjoy your ride with canyon. 😀

@Mapdec

Жыл бұрын

Sums it up

Glad I saw this, almost clicked "Buy Now" on a new Canyon CF8 SL last week but held off to give it some thought and do a bit more research, and ended up coming home today with a 7 year old Cervelo C3 Disk w Ultegra in mint/as new condition for 1/3 the price, and am delighted. Canyon's website prices are appealing until you add the 28% in local sales tax, shipping and customs charges that we pay in Canada, then it becomes definitely overpriced...by a lot (just shy of $7000 CAD). In contrast I could have bought a brand new Colnago V3 for $5000 all-in, too bad the color scheme is awful !!!

Welp, this video just popped up in my feed. You have my sub for sure.

@Mapdec

Жыл бұрын

Thank you keefer

It is shocking to see that Canyon doesn‘t seem to have proper guide lines for their mechanics how to build up a bike and they also don‘t seem to have something like quality control before shipping.

Friend of mine got a new Canyon Grizl and had the same issue with the rotor big ring not being true. So the chain would rub slightly on the FD during pedaling making it quite annoying. I think this is a quality issue with the Rotor rings. These are hardened aluminum, so they are getting warped at some point during production. My friend ordered the one piece Rotor spider and 2 rings and that solved the issue.

@Mapdec

Жыл бұрын

Good info thanks.

Everybody: Nothing Hambini: I told you.

My 2022 Endurace has been, and is perfect. Its the best road bike Ive had............people ride it and some have gone out and bought Canyons. Canyon is set up to take any bike back easily and do warranty work. Mine is the lectric shift Ultegra. Canyon sells tons of bike especially in Europe.

@Mapdec

Жыл бұрын

Totally. This isn’t so much a roast as an example of what to look for on delivery.

Unbelievable and worrying to say canyon has signed this off the send to a customer on a top level bike aswel. The staff can't be trained surly to let this out the door. It's beyond a joke..

@PaganiZondaF650hp

Жыл бұрын

This is really a bad job. All my canyons came with at least badly set-up front mechs and often also wrongly indexed rear derailleurs, but never things like wobbly wheels or weak brakes

Those chainrings will never work with DA 9200 properly. It seems to have an Inspider power meter, you can actually mount the dura ace chainrings on it, and it will shift perfectly. Can you order this configuration from Canyon direct in the UK? As for the axle, I know it's called a thru axle, but it's not technically an axle, its purpose is to secure the hub between the dropouts via compression. I've only ever seen 20mm thru axles that truly functioned as an axle, and they don't do a very good job at it.

@Mapdec

Жыл бұрын

That's interesting Attila, I havent test ridden yet, and wont until we get the approval to work on the frame, but I will pay close attention to this.

Saw a recent story on GCN about Canyon. They have an assembly-line type of production floor where each mechanic at each station along the line has 80 seconds to complete the task assigned at their station. Thought to myself at the time that Canyon's build method, seemed like problems waiting to happen. I guess so.

@Mapdec

Жыл бұрын

They were so proud of their assembly line.

@ByronWWW

Жыл бұрын

Everything from Lamborghinis and Ducatis to Toyotas is made that way and a bicycle (despite the prices they manage to charge) is a significantly simpler object to produce than a Lamborghini. The problem is the application of QA which needs to be done at key stages along the delivery pipeline with the ability to either stop the line in a severe case (maybe spotting that every carbon frame is completely out of shape and they need to stop production of more frames for the bin?) or pull things from the line to fix and root cause if it's simple torque issues (mechanics torque wrench is out of calibration?) or bolts done the wrong way (mechanic education time?). If you had a single mechanic doing the whole bike, you'd have constant, large variations in quality in the same batch and the cost of QA would also be massive as you wouldn't be able to use any type of sampling methods as part of the quality controls, every component on every bike would need to be tested and you'd still have large variations.

@cameronmclennan1664

11 ай бұрын

That’s quite interesting. Production line has proven to be very effective over time. One of the big differences however is for a motor vehicle, they design the vehicle to be assembled on the production line. There is significant effort put into self locating screws, bolts, removing degrees of freedom when assembling items etc. That is how they use their house of quality to improve again and again, reduce assembly time whilst improving quality. For a bike …….. we’re just using the same stuff that I dare say hasn’t been optimised for assembly line production. If they make an error they need to be able to call it out, or found via QC without heavy handed repercussion (not suggesting this occurs). It’s all about quality improvement. Maybe this is just a process in time and they will work to improving as time moves on. Very competitively priced bikes though.

Got a new Grizl Al7 in March, was perfectly assembled, all settings were good. The video is quite interesting but I have some doubts a bike in these conditions could have passed a quality check.

@KNURKonesur

Жыл бұрын

I recommend you watch some videos by a chap called Hambini and see what passes quality checks ;)

@bogdanc2309

Жыл бұрын

@@KNURKonesur thanks for the recommendation, interestingly enough many riders from my team purchased Canyon bikes in the past three years (endurace, grail, grizl) and the only fix needed was to set the rear derailleur. That is why I find this a bit strange...but hey, sh*t can always happen...

@KNURKonesur

Жыл бұрын

@@bogdanc2309 yeah absolutely. Nobody will ever know what the extent of the problem is unless someone reports on every single frame and build coming out of the shop/factory. Everything here is anegdotal and shit happens. Some people report it, some people chat on forums, some people never notice the issue and think it was supposed to be like that.

@bogdanc2309

Жыл бұрын

@@KNURKonesur I agree, I just wanted to point out that, as you say, everything is anecdotal. From the comments I see people discouraged on getting a Canyon bike, while in my experience 100% of them were well assembled and set (on a sample of about 10 bikes). They are great value for money. I would just recommend to bring it to the LBS if in doubt, don't wait 1000 kms to do so :D

Has Canyon quality been this bad? I was looking at Canyon Grizl before I bought a Cube Nuroad.. the Cube seems pretty decent so far

I have had a Canyon Exceed CF SL 7.0 for 4 years and it is excellent. I have replaced worn parts, as you would expect, and it is still a pleasure to ride. I bought it directly from Canyon at a competitive price. However, I have seen their bikes get more expensive over the years as their presence in the cycling world grows. I suspect their expansion has resulted in a dilution of expertise in some areas and more of a focus on profits over attention to detail. I don’t think I can afford to get the same bike at a similar price (relatively speaking) from Canyon now. Also, given an increase in quality concerns I have come across recently, not sure I would risk it now. Such a shame.

@the.communist

Жыл бұрын

Yes canyon used to have good prices before sponsoring some pro teams n giving in to the profit-above-all corporate world

@kidkarbon4775

Жыл бұрын

Totally agree, just the way in which Canyon responded to recent seat post issues highlights a lack of consideration for consumers only equalled by the likes of SRAM and Dolan. Canyon have been damaging their reputation for the past few years, it's very easy to slip from being seen as offering value to being seen as cheap and poor quality

I watched some videos of you by now and you found issues of bad/overdone paint jobs (esp. on the brake-caliper-mountingpoints) on several makes/brands. Are there brands where you didn’t encounter these issues? Especially interested in Obren Orca since i am awaiting delivery of my new Orca next year ;-) edit/ps: your vids are very informative and enjoyably straight to the point. no messing around. keep it up

@Mapdec

Жыл бұрын

I think a lot depends on your retailer. The bike shops should be checking this stuff, because the warehouses are letting it slip when folk go direct.

Great video, thank you. Never been a fan of Crayon. To clarify, no hydraulic fluid at all in the rear brake?

@Mapdec

Жыл бұрын

There was some. We didn’t problem solve this out completely because the customer decided they would rather return it to Canyon.

@mrwhiteshorts

Жыл бұрын

@@Mapdec Thank you. Makes you wonder why they bother doing one of the other. If for flying purposes the fluid is left out, all mail order bikes should make their way to ones LBS, but having say 40% oil in it makes no sense at all. As another commenter has already mentioned, these frauds - making crap cf bikes - days are numbered.

My friend just took delivery of his Speedmax CFR yesterday. As soon as he installed the wheels and checked the brakes, the fork wiggled and was loose. We were able to loosen the entire front end up, and re-snug up the headset cap and stem. (Not the easiest job on a TT bike!) Luckily all was good but definitely not something you want to deal with with the top of the range model. He called customer service and they wanted him to take it to his LBS and pay out of pocket, what a joke.

@Mapdec

Жыл бұрын

Oh wow. Did they not offer to reimburse? They often do that.

Think you're wrong about the axle. The hub bearings never ride on a through axle, it just is there to clamp the assembly together. The hub has its own axle that is hard press fit in the bearings. Probably the dt axle is one length too long, so the inboard end of threaded length is bottoming on the hanger thread and is not providing any clamping. My local shop would refuse to work on people bringing in fresh Canyons!

@Mapdec

Жыл бұрын

I think you’re right. I had a bit more time with it. I could loosen the mech hanger and get a better alignment with the threads on the hanger and the hole in the frame. The axle would tighten about another turn. Bonkers that so much play in hanger interface. Anyway, it still wasn’t perfect. Most of the wobble had gone but there was a ‘click’ of movement still. I didn’t investigate further as customer had decided to send it back.

@PeakTorque

Жыл бұрын

@@Mapdec a couple of M12 washers on the other side under the lever head may have confirmed it. Such a shame this is what you get for all that money!

@Mapdec

Жыл бұрын

It’s gone now so probably never know for sure, I still suspect the hub end caps were moving on that taper. I’ve seen this before.

I love that you're getting the views you always deserved.

@Mapdec

Жыл бұрын

Thank you Valiant. 🙏

INEXCUSABLE!!! (2:29 "safety pin" - Not cotter pin?) Good work!

@Mapdec

Жыл бұрын

Aren’t Cotter pins the thing that held on really retro cranks.

Can you please let us know what the response from Canyon was to this in the end, this seems unbelievable from a large manufacturer like them. I hope and prey this was some bizarre one off incident, because I have just ordered this very same bike from them (before I saw this video!) it hasn't arrived yet.

@Mapdec

Жыл бұрын

Yes. A few vids along we posted the outcome already. It went well

Wow thanks! I just decided not to buy a full bike but maybe assemble one myself.

@Mapdec

Жыл бұрын

You should! its like forming a relationship with your bike.

Last bike assembled on Friday at 5pm

Well, that's just cured me of ever owning a Canyon. Living in remote Australia, my nearest competent bike shop is 6 hours drive...

@Mapdec

Жыл бұрын

Wow.

I bought exactly the same Canyon CF SLX Di2 Dura Ace - again, brakes not bled correctly, bar tape had gaps/split, light weight inner tube had a split so tyre was deflated - £70 later in the bike shop, all fixed. Canyon paid up without a quibble and sent new bar tape too with good communication with their UK Leatherhead office - so after a disappointing initial experience, now have a great bike. Canyon need to up their QA procedures and train their staff better.

@Mapdec

Жыл бұрын

Bike shops to the rescue.

Direct to the consumer in a box. It’s a cheaper business model then having retailers assemble and tune your bikes. But this is the compromise you need to accept. You might/will need to still take it to a bike shop to get putt together properly, even if it’s just to check things that aren’t as obvious as these faults

That was a suprise for me. Had a Canyon on my radar but this put me a little bit off.

@Mapdec

Жыл бұрын

So long as you check things, then you can choose to send back in your 30days if you discover faults. This isn’t Canyon bashing, just helpful advice on some things to look for.

I used to ride a canyon ultimate with a mechanical dura ace for a week. It had so many issues that i returned it and switched brands.

@Mapdec

Жыл бұрын

Such a shame. I hope you found something perfect.

Shocking! Another one in my bag of trust issues.

This is why I decided to support smaller local bike company that actually care about their products and I can build myself.

@Mapdec

Жыл бұрын

It might be more expensive, but often worth it. Thanks .

Thank you for explaining it so well. Makes me think twice to get a canyon.

@Mapdec

Жыл бұрын

Thank you. Don’t be hung up about any one brand, this is just an example of what we had in front of us at the time. Just be vigilant.

dang this is shocking... what should you do next in regards to Canyon?

@Mapdec

Жыл бұрын

Not exclusive to Canyon. Just a vid to help you spot things when you take delivery.

I have 4 Canyon bikes and all were built perfectly,. I also owned a Velofix van in 2018 selling many of canyons bikes from timetrial bikes to full suspension bikes and never found any of these problems. I question this video.

Canyon has a pretty decent amount of issues straight out of the box. Missing items, wrong components, damaged parts, you name it. Mine had rear axle popping out of the box during delivery fortunately not a big deal. It's definitely a hit or miss for the price you paid.

What is the wrong with the chainring wobble? Got that on my bike also and got the quarq chainset with shimano chainrings. Is it the quarq?

@Mapdec

Жыл бұрын

Could be damaged in shipping or the bolts tightened unevenly creating a warp.

@eddeking123

Жыл бұрын

@@Mapdec Thanks, wierd I got wobble and removed the chainrings and they still look pretty straight... Will open a warranty with quarq

Can it really been so defective? What does Caynon says?

As a bike mechanic I've worked on new Canyon bikes and have come across similar issues. I'm not saying that there are issues with all new Canyon bikes but they do seem to be one of the poorer manufacturers when it comes to quality control. If you are buying a Canyon then I would highly recommend that you take it to your local mechanic and get them to build it for you so any problems can be highlighted.

@chriswright9096

Жыл бұрын

Take it to your bike shop for assembly? We used to say that about Walmart bikes. Now we have to say it about $8K Canyons. Sad times.

@Mapdec

Жыл бұрын

Every wallet deserves a safe bike. Sad times for sure.

Same thing! My Grizl 6 arrived bolts a bit old looking, slightly dirty, brakes rubbing, loose left side crank arm, untrue wheels, and a dent or dip in the seat tube near the fender mount. Coming up on a week with trying to get Canyon to response on whats next , so far nothing. After seeing this, this forces me to loose confidence in this brand and their QC.. what if I'm riding this bike on deep long ride on a gravel road and it breaks or fails due to their QC issues... this is BS. Sorry for that customer too!

@Mapdec

Жыл бұрын

That sucks. I hope you get sorted In your 30days.

you get what you pay for. I also did this mistake once. Now i go to a bike shop

@Mapdec

Жыл бұрын

I’m actually all up for consumer direct, but hope we can educate riders into recognising when they need a professional mechanic.

This is one of the major issues with direct-to-consumer bike brands. These are highly engineered products and must be assembled correctly in order to work properly. These brands are working to undercut and, probably, eliminate competition from local bike shops... However customers need to understand that LBS provide a clear value to the customer that the direct-to-consumer brands just cannot and never will be able to.

@Matruchus

Жыл бұрын

That's true. But there is a big difference if you buy a bike from Canyon that costs 1200€ and an equivalent bike that costs 1900€ in a local store for example. The differences can be even higher with top of the range models.

@brianwright9514

Жыл бұрын

@@Matruchus and when the last local bike shop goes out of business and you have nowhere to go for more specialized service, no where to buy last-minute goods, and no business dedicated to advancing cycling in your community; I'm sure you'll sleep soundly knowing your saved $700

shocking quality control..!

I’m a big Canyon fan and I still tell everyone I know: if you get one just take it straight to the LBS when you get it even if the what you need to do to get going is dead simple. You need someone with a trained eye to look at the whole build if it isn’t something you can do yourself. Canyon definitely doesn’t see it that way though.

@darrenelbrow5144

Жыл бұрын

How about supporting the bike shop by actually buying a bike from them in the first place

@martins3993

Жыл бұрын

@@darrenelbrow5144 My LBS has an extremely limited array of bikes. Most of them are mountain bikes or electric commuter bikes. If i want something specialiced like a gravel or racer or touring bike, it's really hard to find in a brick-and-mortar shop.

@nicoblier6624

Жыл бұрын

@@darrenelbrow5144 as mentioned previously availability is huge in the current climate plus I have had the experience of Trek delaying their shipment to my shop from May to July then to October before I cancelled it, I was lucky enough to find an in stock Canyon delivered to my house at the start of August or I would have not ridden summer of 2021. I am pretty sure my bike shop makes better margin from servicing my Canyon than if I had gotten a Trek from them with a year of tune-ups. Everyone won.

@Mapdec

Жыл бұрын

💯

@vancelray

Жыл бұрын

@@darrenelbrow5144 120+ day wait time on a bike comparable to the Endurace (Trek Domane- which cost a lot more), that took 3 days shipping after I ordered it.

That I have been riding and doing Ironman events for a little more than a year and have heard numerous former Canyon owner horror stories is evidence enough for me to steer clear of the brand. Sexy bikes. Unacceptable manufacturing and assembly issues. In one case, I was shown photos of a top tube that deformed after less than a year of use!

@Mapdec

Жыл бұрын

Oh wow. That is a bit concerning. Had is snapped?

@the.communist

Жыл бұрын

Dont forget canyon sells hundreds of bikes, most will be ok, i have one.

@Mapdec

Жыл бұрын

@@the.communist totally agree. There could be any brand name on this bike, sometimes things slip through and it is left for the rider to discover. Hopefully this video just shows some of the things to look for when you take delivery. This only came in for the obvious brake bleed. Rider was not aware of the other faults.

I was thinking of buying a Canyon bike, but after seeing this, I think I'll hold on that. Truly shameful for a company to ship out that clearly bad build.

@SenorDelSol

Жыл бұрын

My bike arrived perfectly set up. I went for Canyon, although I'd prefer to buy at a shop, they had no stock and an expected wait time of a year. Rather pleased and good value for money, in my case.

@shamuslamont100

Жыл бұрын

@@SenorDelSol If you buy now, there's tons of stock overflow. Bike shops don't know what to do with it.

My canyon lux 7 came out of the box in perfect riding condition. Literally haven't done anything to it in over 100 miles of trail riding

@arcoulant87

Жыл бұрын

Probably fall a part in the next 100 miles🤣

@Mapdec

Жыл бұрын

I hope this is most riders experience,

@bagofchips55

Жыл бұрын

@@arcoulant87 I'll let you know here in 3-4 weeks lol

What else do you excpect from the Ikea of bikes, also I got a job offer from Canyon as quality control or end assembler, they do not pay well. So you get what you pay for.

@Mapdec

Жыл бұрын

I am so desperate to know what the wage was!

@florianabrahamson2834

Жыл бұрын

@@Mapdec 1700 euros netto

Wow that is egregious. Want to buy a Canyon because of their prices and specs but may reconsider

@Mapdec

Жыл бұрын

They will likely put all this right. I made the vid because a rider needs to know what to look for so you can ask for it to be corrected in the time frame Canyon give.

@andyg9991

Жыл бұрын

Don't let this put you off. Every manufacturer has issues from time to time, its how they respond that counts, and I personally can't fault Canyon. Love my Endurace and would definitely buy another Canyon

holy shit

Are they still shipping bikes with serial numbers on stickers instead of engraving them into the frame? That to me is another big flaw. Airport customs can't trace it neither the police if recovered from theft.

What do you expect for £500?

Does Canyon really sell bikes with Rotor installed? I bought two new Canyons and never had an issue like that

@Florian_SL

Жыл бұрын

They switch to Rotors if the actual groupset crank is not available. Have seen some (inexpensive) Rotors on new Grizl bikes lately.

Yep you don’t want to find these sloppy build issues on an €8000 bike, that said once sorted this is a super bike. About the fastest endurance bike out there and super light at less than 7kg. 30 days to return for full refund also.

Will tightening thru axle to 10-12nm fix rear tire wobble?

@Mapdec

Жыл бұрын

No.

@yonglingng5640

Жыл бұрын

It's about hub play, no thru-axle torque spec can fix that until the hub itself has its issue addressed. It can either be insufficient preload or something off with the hub internals.

Maybe someone setup a database of manufacturer, like they did with cars, the JD Power. Then it would push on manufacturers to do better, spending hard earned cash on something to find its been bodged is disappointing. I’m looking to buy a new bike but now I’m having 2nd thoughts on what to do.

@Mapdec

Жыл бұрын

That would be a great idea. Maybe one day.

Is that a 140mm rear rotor?

@Mapdec

Жыл бұрын

160mm.

This is terrifying! 😮

GCN should pull back on showing canyon bikes to so many. Buying direct saves you money but comes with so many headaches. Was saving $500-$1k worth you having a serious fall and maybe losing your interest to ever ride again? Not worth it to me. As you can clearly see buying from a local bike shop means your buying peace of mind. Thanks for the video!

@diviscadilek1764

Жыл бұрын

I disagree. My experience with shops has been pretty bad. Shops let me ride out the door with a loose headset, loose axles and too long a chain. It's come to the point where I just do all the maintenance myself.

@Mapdec

Жыл бұрын

This is the reason we started KZread. To actually publish our work and demonstrate the standards we work to. A Cytech certificate means nothing

Thats shocking and I’m a canyon bike owner!

The problem is that, at least in Belgium, many bike shops will do a worse job than this. The good ones are hard to find as you can't really trust reviews as most consumers are used to having badly indexed gears so they think it's normal, ect.

@Mapdec

Жыл бұрын

That sucks, I always thought Belgium was a mad keen cycling nation.

@celtrysouthpark3707

Жыл бұрын

@@Mapdec well yeah, it is. But in my experience, the mechanics are not that skilled to work with modern road bikes. Most of them do city, tour and e-bikes which are tad bit different

@girlspace3512

Жыл бұрын

I agree. Hour rates are very high and they work so fast they miss very obvious things. Now working on mountainbike of a friend that have a "service" for about 90€. Hubs of both wheels have serious play and the mechanic didn't notice the oil retaining bolt of the suspension was gone. If I service a bike it is in good working order. I advice what the next cost probably will be and I take a bit more time to make sure everything is looked over. Perhaps it is because I have more joy out of fixing bikes but still.

Are you kidding?? Wow. Serious safety issues and glaring manufacturing defects. Nice job Canyon.

Holy shit I can't believe how many things are wrong.... I always have to cut atleast 6 inches off all the cables when I get a new bike. 😡

Imagine if they never noticed the rear wheel, could of cross threaded the frame which then I bet canyon would blame end user. Or worse could work loose and the rear wheel come out. That is shocking I dread to think of the cost.

@Mapdec

Жыл бұрын

More likely to tangle the mech up, or skid out on a corner. Totally get your point though

No bike comes out of the box adjusted and ready to ride. They all require some tuning and it's pretty typical to need to bleed hydraulic brakes on new bikes. You're making this sound as if its Canyon's mistake when literally all bikes need to to be tuned up fresh out of the box. You think they are gunna fine tune the rear derailleur when they are slapping that bike together in Taiwan?

Jeez! What a mess! I've seen some badly build up bikes (even from bike shops) but this one takes the cake. Seems like nothing is properly set up at all!

Price doesn't necessarily correlate with quality in the bike industry, it seems.

I’ve bought Canyon Infline CF during covid and the condition in which the bike was shipped was terrible. The paint was awful with chips in the brake mount area, excess paint in the bottle cage mount area, scratch on the rim. They offered 50€ coupon for this condition of a new bike. And then, after one month of riding, when I decided to switch to one-piece carbon handlebar/stem I found out that the fork was defective with sorta crack forming. To their credit they replaced the fork within 1 month but I just was so fed up with their crap and decided to sell the bike and never buy anything from Canyon again.

@Mapdec

Жыл бұрын

Sorry to hear that dude. Hope you got an sweet bike now.

Hubs are not supposed to run on axles at all. That's a wrong presumption. And the cables are left long to allow the use of all the cockpit spacers.

@Mapdec

Жыл бұрын

Got it. I explained better in follow up vid. It’s where the hub end cap sits and the axle wouldn’t tighten down enough because of frame interference. The slope of the thru axle was just allowing that movement at the end cap to be exaggerated