Very helpful video. Is there a gap between the awning and the building? I'm wondering if rain can get between the awning and the building.

We are missing the three cords for our awning. How do we get the cords or find out what size cords to purchase?

@aleko8354

Жыл бұрын

Hi Kenyon, we are sorry to hear you are missing parts from your recent order. Please reach out to our Customer Service Team at hello@aleko.com or at 833-926-2323 so that we can better assist you.

How to u adjust the pitch ?

@aleko8354

Жыл бұрын

Hi Saba, thank you for reaching out! So that we can better assist you, please submit all product and order inquiries to our Customer Support Team at hello@aleko.com or give us a call at 833-926-2323.

@davidsheedy3341

Жыл бұрын

​@@aleko83540:51 Looking for parts

The canopy instructions for the wire are wrong user/installer beware it’s a pain to thread them once let alone twice large canopy needs one thin and one thick plastic wire so frustrating

Should throw some Christian rap music in the back round! Like mine!😉🔥💯✊🏽

Verified purchaser, verified assembler. It’s too late to turn back now. All the boxes are opened and parts scattered everywhere. The first comment I must make is this. Either all the retractable awning manufactures must also have pathetic assembly instructions. And KZread support videos made by the most incompetent composers. Or this Aleko company would have already been out of business. The printed instructions provided inside packages are disgusting. Images of parts on instructions do not match the parts provided in the box. Important steps are either omitted. Or they come along in the assembly process out of order. Causing one to disassemble to reassemble. There are parts in the box that are not even on the assembly paperwork. As far as the KZread videos recommended by the technical support. They too are still missing steps. The parts shown being assembles in these videos actually change from one step to the next. Possible different product revisions of the units over the years. But why then in the same assembly video. It’s like you are being shown how to change a transmission on a 1965 F150. But then you are suddenly being shown how to do the next step on a 1985 F150. I purchased a motorized unit. There were zero instructions in any of the boxes on how to assemble that part of the process. And the KZread video recommend by the technical support was one of those that changed parts being assembled along the way. It has you looking through all the parts provided tying to find these other parts. As they look like they would have worked better. Not sure which revision they were from. Not the one delivered to me. But more revisions are still definitely needed. How in the heck this happens is beyond me, I still managed to get the unit assembled in a day. And once one gets through it. It really pisses one off seeing how a set of clear and up to date instructions would made it a whole less frustration. And how it would have been so easy for the manufacturer to have provided that. It is like they want people to hire someone that has done it before. I pray to God it works now once I get it mounted on the house. And then lasts beyond the point where I forget how frustrating of an ordeal it was.