As a person who flies twice a month an appreciate this. Airlines will charge ridiculous fees to change my flight but they can delay me for hours or days and refuse to compensate this.

@erauprcwa

2 ай бұрын

I personally agree with change fees. You booked a flight, there should be a penalty for a last minute change. Delays happen, depending on the delay, you already should receive compensation per the current Passenger Bill of Rights.

@kbjis

2 ай бұрын

@@erauprcwano, you don't get cash refund if airline cancels your flight.

@erauprcwa

2 ай бұрын

@@kbjis No you don't. You get a credit and priority on the next available flight.

This is what someone is government is suppose to do! Help the people and crack down on industries and companies taking advantage of the people! Thank you, Sec. Pete!!

Well done Pete.

@Carlostr4

2 ай бұрын

Yes, we need to ask how many Republicans going to get benefit. from this...

@KaiserBlade

2 ай бұрын

Pothole Pete didn't do anything

@user-ei2lm6us2e

2 ай бұрын

Ticket prices will go up immediately

@littlehippo5004

2 ай бұрын

@@KaiserBladehe is literally in charge of this. It’s all him and his team. These types of huge steps don’t come out of thin air

Good move! Traveling on business is a pain. This will help.

Thank you, Secretary Pete! Awesome news.

@RLTtizME

2 ай бұрын

Don't be so obsequious.

@KaiserBlade

2 ай бұрын

Mary.... What do you think Pothole Pete did? Really, I'm serious. Do you think Pete wrote this bill? What?

@georgebalan6201

2 ай бұрын

@@KaiserBladeI mean idc if he did… trumps pick didn’t. That’s what matters.

@littlehippo5004

2 ай бұрын

@@KaiserBlade are you that thick? Do you not realize the insane amount of work Pete has put in to literally transform the future of transportation and safety for so many Americans??

The punishment needs to be stronger for these executives in charge.

@DuaneHallinSD

2 ай бұрын

^^ Joined Feb 23, 2024. Of course you did.

@lorrie2878

2 ай бұрын

Take away some of their meager salaries, bonuses and stock buy backs? How dare you, lol! 😜

YES! YES! YES! All of this!!!✋✋✋👍

I’m so glad we have Pete B working for us. The previous SOT, was worthless. Thank you for all of your hard work !

@jimzischka1249

2 ай бұрын

Ha Ha.. Pot hole Pete !

@KaiserBlade

2 ай бұрын

He didn't do anything? What do you think he did? Really I'm serious. What?

@rack9458

2 ай бұрын

Pete's a useless stooge

@ajs11201

2 ай бұрын

@@KaiserBlade Do you honestly believe the airlines just decided on their own to guarantee refunds if a flight is canceled or delayed? Wow--which flavor of Kool-Aid is your favorite?

@KaiserBlade

2 ай бұрын

@@ajs11201 No CONGRESS made them . Pothole Pete had nothing to do with it. Nothing. What do YOU think he did? Tell us.

This is great. Seriously! Thank you. 😊

@cookmaster3626

2 ай бұрын

Have you looked at what it would cost to buy a ticket with alternative flights in the last minute. More likely 3-5 times the refund you got. You call this a great deal. i wish it happens to you and then tell me how you liked the refund.

That's been the case in Europe forever. You also get your money back for certain flight delays. I can't believe there's negative comments about something as good as this. Big Dummies!!!

@DisaffectedLiberal

2 ай бұрын

Sounds good on face value for sure. What I wonder is if your flight is cancelled, and refunded, then what happens when you have to buy another plane ticket. Maybe it has to be from another airline. If you bought your original ticket months ahead for a good price, now you're having to buy a new ticket the day of with a different airline. They will see it as a new sale, and would cost a lot more.

@yourin8er

2 ай бұрын

@@DisaffectedLiberal it’s could be like it was before. You get zero dollars back

@No-nameNo-name

2 ай бұрын

@@DisaffectedLiberal I just read through it, and it is actually pretty comprehensive... I used to work for the airline and it covers MOST customer complaints... especially the FEES... people don't realize there are fueling fees, taxes, that are NOT disclosed... we can tell them if they ask, but it primarily changes those fees per location you are traveling too and from...It really seems this is mostly to stop airlines from turning your cancelled fight by the airline... they are "automatically" making it a flight credit and NOT a refund, unless you call in and demand a refund...people don't show up for a flight due to weather... surprised they have a flight credit still 11 months later instead of a refund... most don't realize and just don't use their flight credit, not realizing they received no refund... which i feel is the point of this... next hopefully will be, when you CHANGE your flight, and the airline OWES YOU money because the newer flight is a LOWER cost... there is no requirement for them to even TELL you the new one is lower cost... or that if you ASK, i CAN put the "residual amount" on a new ticket... we are told not to do that... but we physically COULD... Even if your original flight was $580 and the new flight is only $190... I would be told i am not allowed to issue a credit, and it would HAVE to be an "even exchange".

@DisaffectedLiberal

2 ай бұрын

@@yourin8er I'm not saying that I'd rather not get anything back at all. I was just curious on how they plan to move over the money paid for the ticket to another flight IF you had to go with another airline.

@yourin8er

2 ай бұрын

@@DisaffectedLiberal they didn’t do that before. But I imagine that they give you money at the airport to spend elsewhere. But more then likely they will refund your money to your bank account and it will take 1 to 7 business days. The better question is. What about acts of “god” like the whole airport is snowed in. Refund to not to be refunded.

Cash refunds! Woah 😮 😳

@reh3884

2 ай бұрын

A cash refund simply means you get the money back by whatever means you used to pay instead of getting a voucher, et. al. It doesn't necessary mean you'll be handed physical money (unless that's what you've paid with).

thank god!! this happened to me when I flew from Memphis to San Diego where my husband's ship was stationed. there was some big city event going on that weekend and EVERYTHING was overbooked - airlines, hotels, etc.... my husband's ship left, and I had no car because my husband had put his in long-term storage. it was a mess. I had spent all my money on the trip and was stuck there in the airport for 2 days. delta had canceled a flight - can't remember why - and had put me on standby until I could get picked up. I only had a roller bag for carry-on. fortunately, the airport USO totally took care of me - food, showers, lodging, otherwise, I would've had to sit in the airport waiting to fly standby on overbooked flights. it was still awful, but the USO made it bearable. I was also military, so I had benefits and options. but what if I wasn't!!! I also had pets and children at my home in Memphis that I was supposed to get back to on that Sunday night. it was very stressful.

@lightwillprevail

2 ай бұрын

Thanks for sharing that experience.. reminds me of being stranded in Denver after my American Airlines flight was delayed out of LAX, stuck in the middle of nowhere at the then new airport, without ground transportation! Trying to visit my relatives in Boulder who were not happy about having to pick me up! No help from the airline or the airport late at night 😎

@lorrie2878

2 ай бұрын

Great story!

@op3129

2 ай бұрын

"spent all my money on the trip" shouldn't have gone then

@lorrie2878

2 ай бұрын

@@op3129 obviously you have never had a spouse deployed. They don't make much money and leave can be canceled at any time. Have some heart.

@lightwillprevail

2 ай бұрын

@@op3129 j.o. troll without a life

Good, giving immediate refunds give people a chance to rebook or find alternative means of transport if they are short on cash.

I avoid flying as much as possible. Because of the shady practices in the airline industry. This really does bring peace of mind.

Also if United wants to keep bumping my PURCHASED seat assignment, I should be sent to business or first class. I paid to sit in a specific seat and then I get bumped while on the airplane so that a family can sit together. Where is my compensation? If they won't upgrade me, they should at least offer to refund me the price I paid for the assigned seat.

@aurelie8220

2 ай бұрын

Refuse to move unless the airline refunds you or the family pays you the difference. You have a choice.

@videos1332

2 ай бұрын

@@aurelie8220 The captain always has the final say over the aircraft. You can be relocated or removed. You don't have a choice.

I needed this regulation last August when American Airlines canceled my flight to Miami two hours before the scheduled departure. My destination from Miami was Peru where I was to join a travel group to tour the country. Anyway, American Airlines and her sister carriers did not have a flight to Miami within the time to catch the Peru flight. I had to purchase a ticket from Delta for $730 to get to Miami and the Peru flight had to be rebooked for the next day (rebooking fee included). The out-of-pocket cost for me was $1700. American refused to refund me the Delta and Latam flights. American only refunded me $8 and it took four weeks to get my checked bag refund. American lost me as a customer!

He looks so happy to be helping people.

@RLTtizME

2 ай бұрын

First time ever.

@lorrie2878

2 ай бұрын

@@RLTtizME?

@RLTtizME

2 ай бұрын

@@lorrie2878 Yes?...how can I assist you?

@btaleonard02

2 ай бұрын

He knows that he's on camera.

@lorrie2878

2 ай бұрын

@@btaleonard02 oh, he is a politician.

Smart guy. Would have been a great president, might still be some day ... but man, has he had a rough portfolio ... from derailed trains carrying toxic cargo, to the various Boeing problems, the first signs of how climate change extreme weather events can seriously affect travel, all the way to ships hitting and collapsing bridges. Who would want to be transport secretary ...

@thebilboshow168

2 ай бұрын

Too feminine to be a leader.

@johnanthony4194

2 ай бұрын

Who deregulated train safety checks?

@LittleBigMediaCo

2 ай бұрын

@@johnanthony4194 We all know the answer to that. Before you get your panties in an unnecessary bunch, I suggest you read my comment again.

@thebilboshow168

2 ай бұрын

@@johnanthony4194 it was already proven those checks had nothing to do with the crash, but that doesn't stop Dems from Lying.

@LittleBigMediaCo

2 ай бұрын

@joeandthehogottago1671 Oohhh look a bigoted MAGAnut response ... how unoriginal. Go to the court, your fearful cult leader has called you to arms again.

About time! Nice job Secretary Pete

I would vote vote Buttigegg for president. He seems to be policy-driven and a good manager. He's clearly intelligent and even-tempered. And young!

Thank you, Pete. I'm honestly surprised that this hasn't happened sooner. Can we also add the silly fees for checked luggage and seat placement, and can we get clean planes??? Airline tickets should include all of the above!

Gosh big win for consumers! Thanks Pete I hope it is not undermined

What about being bumped?

what if the state stopped subsidizing and bailing them out. maybe some of these dirtbag practices would not be tolerated in a more free society. flying used to be nicer.

@op3129

2 ай бұрын

US only has 4 major airlines left. what does "more free" look like? none are insolvent btw

Thanks Pete , now that’s how you run a country you help makes people lives better .

Job well done Mr.Secretary, I applaud this initiative

Pete and this administration have been great for the American travelers 👍

Yeah, you're lobbying for more money for air traffic controllers. Anything on higher wages for the hard working ground crews? 🤔

@op3129

2 ай бұрын

your post is _lliterally_ off target. that's the difference between pay for air traffic controllers and ... ground crew: you're DEEPLY wrong but no fatalities. real question (bc I only know ATC): how many years do ground crew go to school before employment?

I ♥️ government regulations! Regulations are Protections.

Gracias Pete.

Remember when flying was a great experience? The food, no lines, they’d actually hold the plane as you ran down the ramps…😢

@erauprcwa

2 ай бұрын

Prices were more expensive then and the airlines were regulated by the government. This was the price of capitalism.

@littlehippo5004

2 ай бұрын

You mean when there was insane regulation and flights cost three times as much? Yeah I don’t think you would be happy having to pay for those benefits

Thank you, secretary Pete!!🎉🎉🎉

I don't even travel but this is awesome!

Boeing needs to be under the macroscope, secretary PB

I just had a flight cancelled. They never paid me. They just awitched my ticket but i had to wait untill the next day. This delay cost me $800.

Thank you.

Thank You Pete!!

Exactly! I buy seat to go somewhere but I have to pay extra to bring my clothes!? 🙄

Great! Can we also look at car rental fees ??? I was charged a fee for the company having cars at the airport???

Yes, yes, yes, automatic refunds and take a look at baggage checking fees. Why isn't the fee included in the ticket price if a traveler decides to check baggage. 🤔 The airlines are nickel and diming travelers to the extreme!!!

Thankfully someone putting tax dollars to work for Americans domestically.

Trump supporters already calling this bad policy LOL These people are sick.

@stuartb3609

2 ай бұрын

Yet they will be first in line for a refund. 😂

@Trump4prisonxxx

2 ай бұрын

@@stuartb3609 not international though, they never own passports.

@No-nameNo-name

2 ай бұрын

"not international though" US regulations don't cover international flights either way... even if they travel outside the US these changes would not effect their flight.

@ajs11201

2 ай бұрын

@@Trump4prisonxxx True. Many of these "world scholars" have never set foot outside of their county of birth, let alone traveled to another state or, god forbid, another country. It always makes me wonder how they know so much about NYC, Europe, and other places when they've never set foot off of the hillside they were born on.

@Trump4prisonxxx

2 ай бұрын

@@ajs11201 conservatives hate the others, yet most of their lineage comes from Europe lol

Pete for president ❤

Thank you, Pete! Actually doing things instead of putting on a show.

Way to go Pete.

Like these regulations

When you buy a ticket and then they want you to pay for a seat😢 Get rid of extras and make one exclusive price - like it used to be.

It has been rediculous for a while now. I always use to like to sit at the exit row then they start charging you to sit in tye exit row citing extra leg room. 🤦🏿‍♂️🤦🏿‍♂️🤦🏿‍♂️

There should be a minimum legroom requirement too!!

Who do we call if your flight was canceled and they had a deverted flight to another city where you would have to rent a car to get to the city that was your end destination?!

@No-nameNo-name

2 ай бұрын

You can only by regulation get a refund for the untraveled portion of the flight, they are not required to pay you for the car and that is specifically outlined in federal regulation. flight "diversions" are usually considered a major schedule change... but just make sure to get a refund, and not a flight credit... that what these major changes are about. the system is set up to AUTOMATICALLY give you a credit, even though you are ENTITLED to a refund.

@ajs11201

2 ай бұрын

What if this....what if that..... No regulation covers every possible scenario. This, however, is still a great improvement over what we have now--which is not getting so much as a penny's refund. As we used to say-- never let the perfect be the enemy of the good.

@erauprcwa

2 ай бұрын

Why did the flight divert?

Thanks, Pete! One of the most competent people in politics!

Now if we could only get airlines to be more organized and get our luggage to show up with passengers. 'Lost' luggage is misnomer.

Seems like a win for the consumer. I like how he threw in "capitalism" in there to show that he wants to make sure you get CHOICE on who to fly with.

Thank you Secretary.

Hear that Frontier!!!!!! I hope you are listening

Airlines.... pssh. My past experiences have been so awful that when I'm in the middle of booking a flight, I'll change my mind and figure anything else out to avoid dealing with it again.

Go Pete! 🙌

If I may just explain to you how I don't agree with this bill is. 1.It's not about receiving a refund 2. It's about getting to your destination and getting the next plane to your destination 3. What he neglected to mention is Travel insurance , travel insurance needs to be a redesigned formula so that it can accommodate transfers/connections of less than 1 hour. It needs to accommodate also those who use points. Read the defined print on your travel Insurance It's basically useless. 4. Most people try to find the most affordable plane ticket , so getting your money back doesn't get you on the next flight financially. Because most other flights are double the price. Basically he needs to be more worried about not having another disaster like southwest and accommodating guests to thier destination. No flights should be booked without a back up flight , delays or cancelations should be notified to the ticket holder well in advance. Hold the airlines accountable.

I wonder if uncle Bosie will get a refund. His flight was also canceled. Moment of silence for uncle Bosie.

@Duude125

2 ай бұрын

Unfortunately, cannibals ate Bosie’s proof of purchase.

How is "significant," determined?

@No-nameNo-name

2 ай бұрын

By the airline, in MOST cases its a change of 2 to 4 hours or greater on any flight segment in any direction... if you START travel you are only entitled to the untraveled flight portions. The RULE, depends on WHICH airline. Delta requires a change of only 2 hours, American airlines policy is 4 hours.

@brentbeacham9691

2 ай бұрын

People should start flying airlines that treat them better.

@op3129

2 ай бұрын

@@brentbeacham9691 there are only 4 in the US. and they collude to not interfere (via hubs) so ... which "airlines" (love your plural, there) in the US will "treat them better"? figure out how unregulate late-stage capitalism works ... and then post again.

@monicarenee7949

2 ай бұрын

@@brentbeacham9691 I fly Delta because that gives the best customer experience in my opinion, but flights are usually at least 100-200 dollars more than other airlines. I’m in a position where I can afford to spend more but not everyone can. Even with Delta there was recently a 3 hour delay on a flight and all we got was a hotel voucher for overnight stays with no option to get to our final destinations that same day. So yes even the best airlines have scheduling issues.

Canada should follow suit.

Finally some regulations that protect customers from these greedy airline companies

They also have to restrict checked baggage fees. The price went up to $75 (50 lb or less) on United international flights.

How much more are we going to get charged for the changes? Ummm-I mean like double upfront payments, cash payments not accepted, or only cash payments accepted, or credit cards only?

Good Job Pete!

The new rule requires a full automatic refund for delays more than 3 hours for any reason, so if you still need to fly home, don't want to get stuck at your destination, and don't want to rebook last minute at sky-high prices, remember to opt out and waive this or you might be out of luck. Second, This means the risk of poor weather, air traffic controller issues, or airport issues beyond the control of the airline, such as emergency air travel restrictions etc., is assumed by the airlines. Whenever a business assumes the risk for things beyond their control, they need pass that cost along to the consumer because it's essentially an insurance policy. Risk transfer is not free. That's essentially why there is an entire industry called the insurance industry. Part of the reason prices are going up is most policies this admin pursues are risk transfers to business for risks that they have no control in mitigating. And that drives prices higher, because the company has to raise prices to collect, what basically amounts to, an insurance premium. It would be better for accountability and consumers, if this rule was only for issues caused or under the control of the airlines. Instead it's an insurance policy your receiving, and you will pay more for it.

Hey pete. Next task should be cracking down on the trucking industry. The receivers and shippers have no problem charging truck drivers late fees . But if the driver shows up and time and they are delayed by the shipper/ receivers we don't get paid. It's a one way street with them.

Will there be change in leg room on flights? All legit questions I am also interested in. TY Mr. Pete.

@RLTtizME

2 ай бұрын

No.

@op3129

2 ай бұрын

no. standard in United coach in 2003 was 36". now it's 30". that's your beloved capitalism at work, mate.

@RLTtizME

2 ай бұрын

@@op3129 Fat thighs.

@lorrie2878

2 ай бұрын

I somehow doubt that the Secretary of Transportation thinks in that granular way. He's 5'8, so maybe it's not a problem for him. You can contact him and ask.

@RLTtizME

2 ай бұрын

@@lorrie2878 He is so granular...we're sure he'll reply.

Meanwhile in terms of junk fee crack down, why is it every time I am charged a 9/11 fee for $5.60 each way? I thought TSA's cost would be included in my flight ticket?

Love this guy. ❤

Why are their six people on my screen? What is this the brady bunch?

I relate to all these situations. Delays, Cancellations, Wifi, Luggage, and more.

I sure wish the government would do the same for train travel especially now since it has grown in popularity. Amtrak is the worst with delays or any compensations. One instance traveling on the Northeast corridor from NYC to DC, the train had some issue (unclear). Stopped by Philly and announced train was out of service. Dropped everyone there and said see ya later. There was no help from the staff to re-book nothing. We ended up renting a car to drive rest of the way to DC.

THANK YOU SECRETARY PETE !

Ok but there is a big gray area on the delay. What's the limit on delay? Does weather play a factor? Ect. The Airline lawyers are gonna earn their pay going thru this part of regulations.

Thank you! This is exactly what happened to me. American used to give a fair credit when flights were significantly delayed (8+ hours) or cancelled flights. In the last couple years NOTHING. I had a flight I took regularly that was cancelled 3 out of 5 times and I got NOTHING until I complained and then they gave me a measly 5000 miles. Not even 5000 per cancelled flight, but 5000 miles. I am so happy to be retired now and not forced to use them. I am going to use up my miles and then only use them when it will save me hundreds of dollars on a flight which I don’t expect to happen.

What does a refund do? Then if you still have to fly, you can rebook, but then you are paying a much higher airfare bc you are booking the day or week of. What's a pain with flying is weather. It's always canceled or delayed due to weather. You'd think with updated technology weather issues would become more of a thing in the past. I can drive my car in the rain, but we can't fly in the rain etc.

I honestly hadn’t followed the transformation secretary much in past years so this may be somewhat expected to make this much progress, but I’ve been impressed with what Pete has done so far in his position. I can see him working his way to president when America is finally ready for it. Thankfully he’s young and still has time.

Pete2028!❤

Better late than never…atleast something to protect passengers paying hundreds of dollars to greedy airlines…

Regulations are good!! especially like this one!

Keep up good work Pete

New high-speed rail funding AND more consumer protections for air travel? I think this is the greatest Secretary of Transportation we've had in a long time. Good job Pete

Well do refund get you from point a to point b? Infact refunds is easier thing for airlines to do. For me once airlines cancelled the flights its mandatory for them to endors you to another carrier.

Can we now get someone to do away with hotel resort/amenity fees too please? I was going to book a $115 hotel yesterday until I saw the fees were $50 on top of that. Ridiculous.

@AnthonyJMurph

2 ай бұрын

I think they're working on that next.

06:50 Simply answer is "Don't buy the WiFi". Can you truly not survive without checking your emails for a few hours? Was there every anything that couldn't have waiting until you're landed and have access to Cellular Data? The only times i've connected to the in-flight network, other than for BYOD Streaming, is on Alaska & Delta that offer free Internet Messaging, and even then it was mostly "onboard, about to take off, let you know if there's any delays to this scheduled arrival time"

Can you go after the stores at airports that charge $6 for sodas etc!?

This is one of the best things to happen for consumers in years! Biden admin should get credit for

Shoutout to Pete for this one

People need to understand the difference between natural even such as snow storm delays is not the airlines fault, it's beyond anyone 's control and will not be compensated. This has always been the case. It's nice to not spend time to track refunds which should be speedy. The true flight cost is welcoming! April 2023, spirit charged me bag fees per layover!😡🤬🤬🤬 From DC to SD. It's like extortion, day light robbery

Pete shows that Democrats believe that Ameri- can!!! Republicans always believe America- CANT!!!!! VOTE FOR JOE 😎/ HARRIS 24 &🖖🇺🇲!!!!!!

I want to hear more about the potential unintended consequence that airlines will put malfunctioning planes in the air that they might not otherwise put in the air in order to avoid giving full refunds.

Pete has a very tough job. I trust and appreciate him so very much. Thank you, sir.

Watch the ticket price sky rocket.

@dreamcreator2552

2 ай бұрын

Exactly. Most of the comments on here are from people who actually believe it is a win for the consumer. Ignorance is certainly bliss…

@charleswhit150

2 ай бұрын

@@dreamcreator2552why do I have the feeling if the person that’s in and out of Court selling Bibles and ugly shoes did the exact same thing you all would be saying see this is what a president does

What i would like to know is why when you buy your ticket you have to pay for your luggage different you are going on a vacation pay for your ticket you must have to take what to wear so your luggage should be included it was 1 peice and a carry on and then you pay for the second one and that time your ticket was much less so whati the difference now please do better then you will get more people flying good luck

Now we need to get trains running across this country. Other countries have a better train system than US.

This sounds good. But I have a feeling that there might be a few consequences. Yet I can be wrong. The reason they don't give many refunds is not just to keep people's money, but to reduce administration costs. It is much cheaper to rebook people or give vouchers. A refund requires more time and costs for accounting, transactions (with banks and credits card companies), and system running. The faster a refund is required, the more costly it will be. And given that a lot of flights can easily be cancelled during the winter (and even during summer t-storm season), I'm wondering if airlines will just reduce flights and raise fees and fares for those times of the year. I don't know the financials and statistics, but for some airlines it might be more economical to do so than to take risks. One big bad snowstorm could probably lead a discount airline to go out of business. I could be wrong about all of this, but I won't be surprised if not-so-good changes come with the refunds.

This is horrible for the Airlines as this helped to reduce price’s for the customers. PAY FOR WHAT YOU WANT. Too much expectations for a process that is insanely expensive.

This is absolutely amazing

Nickle and dime and pay extra in fees? Now go after cable companies, hotels and restaurants.