Used to love Leanne's attitude on this show - a real fiery little scouser that never took any shit from utter arseholes that can't speak to her in a civil manner. They book an economy flight for light ale money, and expect a champagne service in return. The World doesn't, nor has it ever, worked like that.

@pricklycottonbud7869

5 жыл бұрын

She might be pretty but she's a bitch and easy jet is a shambles

@shallowwaters1002

5 жыл бұрын

How would u feel if had to waste hours at an airport and then when u tried to do something u have a lady not even trying to be nice and just yell at u

@UponTheStarz

5 жыл бұрын

You guys are complete assholes. She doesn't get to decide if a flight is cancelled or not, she's just a representative. If you treat the only person who can inform you like shit, then expect to be treated like shit in return. End of story.

@davmar5648

Жыл бұрын

I loved Leanne as well... she took no shit whatsoever.

@flipper2392

Жыл бұрын

@@shallowwaters1002 Why should she be nice to people who are rude to her, it's not her fault the flight was cancelled.

I feel sorry for both the staff and the passengers as to be told that the flight was cancelled and then reinstated is a proper pisstake. Some of them passengers had already got taxis to hotels and they probably missed that flight.

Leeanne has shown the patience of a saint. I could not be as kind or professional as she has been.

Would they feel better if they were on a plane that wasn't safe?

@catlikepizzagaming8280

Жыл бұрын

Don’t believe the mechanical fault excuse, they would a a more lucrative flight to use it for

@danquaylesitsspeltpotatoe8307

Жыл бұрын

@@catlikepizzagaming8280 LOL derp you should be banned from planes!

I love Luann! She is a spitfire and tells it like it is. Some passengers are so self centered and self entitled. So disgusting! Luann told them in a nice way what to go do with themselves!

“.....what will this do for your reputation?” Answer “ nothing compared to flying an aircraft that has a fault and possibly puts the lives of all the passengers and crew at risk”.....

@DouglasVishalBrook

Жыл бұрын

Exactly! Passengers need to be realistic. The airline is putting safety first and fixing the fault in the plane. It's not as if they have spare planes waiting around to slot in - passengers should understand that the staff are probably working overtime to try to find solutions to the problems.

“You can’t just cancel a flight”. - Said to the agent on the lowest wage, as if it were their personal decision. 🙄 Airlines good and bad have been cancelling flights for decades, as have rail operators and ferry companies. Fly often enough and you’ll probably end up being faced with one.

As frustrating as it is when flights are delayed or cancelled … yelling at the front counter staff is counter productive. It’s always the front line workers who feel the brunt of everyone’s wrath. Hardly fair.

YOU CAN'T JUST CANCEL FLIGHTS.... ok sir you're right we have adverse weather conditions and the left engine isn't working , welcome aboard ....

2.54 - 3.01 best way to view these things. Stops you being an idiot and getting stressed out

@keiralouisebowtell9232

Жыл бұрын

Loved that

Haha, that man's face expression made me laugh at 0:33. 😂😂😂

Tough working in customer service. Remember it is not your fault. People are late, planes break down, you can not change that.

Some of the lesser people you see complaining are old ladies, most are quite calm and collected and i help them out the most because they are absolute sweethearts

I find it rather disgusting that folks who are inconvenienced, take it out on low level customer support people who have nothing to do with the problem. What do they expect...the clerk is going to conjure up a plane or order the plane to fly with a mechanical issue? Hey...if your job is so important that you absolutely need to be there on a specific date (99% do not) then you should fly out a couple days early. I think people imagine a cancelled appointment as a tragedy for the other party when in fact they really don't give a sh-t. Their world does not revolve around your meeting,

Can’t believe they used to run flights from Liverpool to Luton!

Airport should start installing comfy cozy reclining chairs in all their lobbies:).

Seems like that on every disrupted flight there is a carefully articulated businessman who asks all the stupid questions. And then throws all his toys out of the pram.

I wouldn't fly Easy Jet if you PAID me to.

Once burned twice shy. If Easy Jet has taken money twice and failed to deliver a service, then stop using Easy Jet!

They do have a legit complaint that the flight was cancelled and then reinstated. Don't cancel it until you're sure it's not happening.

@keiralouisebowtell9232

Жыл бұрын

Not the airline staff problem though

@Yooper2024

Жыл бұрын

Would you rather not be told anything and then find out before the flight is scheduled to land that is was cancelled? I think not.

Would they rather fly on a broken plane?

I’ve worked in customer service and it is tough, when you have to deal with customers like this.

why the fuck would you fly from Liverpool to Luton FFS?

Of course they can cancel flights. If the plane is faulty and there is no other to replace it then it's CANCELLED! It's got nothing to do with them spoiling their repuatation. They obvioulsy didn't want the cancellation to happen.

Leanne is fire

@marcbrady7241

5 жыл бұрын

Oliver Podmore how?

@oliverpodmore

5 жыл бұрын

Marc Brady nah she pretty didn’t get fired lol

@marcbrady7241

5 жыл бұрын

Oliver Podmore I know Leanne Cheung is now the operations Manager for easyJet.

@TammieR-B

3 жыл бұрын

She's a twat. Heartless

Your flying on easy jet what did you expect

Sleazyjet staff take ineptitude to a new low.

People getting angry that a flight is cancelled for a technical fault, would you rather fly with a technical fault? 😭

That’s what happens on low fare carriers like easy jet

I've seen, it's always Easyjet.... cancelling flights. The passengers are calm too, and I do understand their frustrations.

They shouldn't let the angry out on the employee's. Call corporate n give them hell

@dianemorris5816

Жыл бұрын

Exactly

0:28 u can just cancel flights Me well they can to ensure health and safety any storms they can’t get any other pilots or crew staff in coz the ones called in sick maybe a part of the plane is broken dunno I’m furious at that guy thinks the world revolves around him

Who could possibly be angry with the airlines that are making outrageously high profits while providing passengers with just about no leg room at all, lousey food and one cancelation after another?

Don’t fly them then 😂😂😂

Dress like a business man but travel cheap, serves them right

@paulreilly3904

Жыл бұрын

Ain't that just the truth mate, 👍 and its always someone else's fault. Something like " You, yes you, lowly customer services, its your fault I'm late you haven't provided enough parking spaces at YOUR Airport to enable me to park in time, so you should hold back your aircraft, just for me"

Amazes me how self entitled passengers become when shit isn't going there way. Things go wrong and shit happens people, just grow up and deal with it. I'm not special and neither are you!

By the time they’ve done arguing they could have walked to Luton

@infernogamers168

3 жыл бұрын

Shut up terry

@terrybaker8156

3 жыл бұрын

@@infernogamers168 how original

@infernogamers168

3 жыл бұрын

@@terrybaker8156 shut up Terry

@terrybaker8156

3 жыл бұрын

@@infernogamers168 no

@infernogamers168

3 жыл бұрын

@@terrybaker8156 yes

tell you what let them fly I the broken.plane -.-

Stuff breaks down...do you want to fly on a broken plane - I DON'T...especially with the likes of this lot.

Planes here, one of the engines is a bit iffy, but we're pretty sure it'll be fine, bording gate 2 please! Otherwise wait for a new plane. Choice is yours........

Can't believe no one said the plane is behind you after the pantomime comment

What a DH ;-) I don't care if there's a noise in the engine I just want it to take of;-)

I did this flight once but it always seemed pointless. 134 NM when point to point even National Express coaches from Liverpool to London would be quicker once you'd taken the transit times and check in times for the flight. No wonder they cancelled it.

What will it do for their reputation? Um, that they put lives above keeping to a schedule? What a knobhead. Those sweet older ladies have some sense at least. Getting home SAFELY is the main thing.

1:16 his voice sounds like a actor I’m not sure which one but I know it does maybe dr who

@robertstorey7476

5 жыл бұрын

He sounds like Nigel farage

@secretsquirrel7374

5 жыл бұрын

Tom Baker!

It would have been quicker to get the train lol

You CAN cancel a flight if the plane has an issue or problem , as a passenger, i am happy with the engineers or pilot if they are not happy for aircraft to fly. If a plane crashes you will miss your meetings for ever ,

Why can’t I fly….well you can but the wing has not been bolted on. It’s life tough

Next time try Hardjet company

Once burned, twice shy. That man has been cheated more than you once, he should or not fly Easy Jet.

Theres two types of people really! I'd be pissed but I understand it's not their fault at the counter and I'd make do then there's other self entitled people who can't possibly understand how something like this could effect them!

what do you expect when you fly a budget airline? if you're really a businessman you can afford another airline.

If you have been cheated onve, do not fly Easy Jet again. The man in the turtle neck should know better. Onceburned, twice shy.

I am convinced that a majority of the UK is made up of 'Karens' both of the female and male version!

THERE'S A MECHANICAL ISSUE

At 0:29 yes actually they can cancel flights. If a problem arises and there is not alternative

Anyone who has been cheated twice in one week should never fly with that airline.

Well none of you were gonna be late for a dentist appointment! 😅

Flying is not as easy as driving a car...so these angry people have to acccept that, sometimes, due to technical issues the plane might be delayed or late. I never, ever complained or screamed like these peeople are doing when my plane was late or cancelled.....

Again, a Man in a suit, middle aged, on a budget Airline expecting a privileged service. No mate it's a cheep airline with no frills, if you want frills, pay BA prices.

Can’t understand they have so many problems with this service… BUT they keep going back!!!! U get what u deserve 😆😆😆😆😆

They make them wear the stupidest uniforms I've ever seen

Chaos is due to "Operations" have NO Understanding/Empathy for either 1. Passengers or 2. Their own staff at the Airport. It is not helped by selfish passengers who ONLY want their resolution and "stuff anyone else". It is called a "Meghan Attitude". I have had many issues that is why, where possible, I always drove so if something goes wrong it is my decision rather than blaming others. This clip was "SHOOT THE MESSENGER", a pathetic attitude that the Country has seen WHO Not to travel with, I mean which passenger you do not want on your flight. Remember their faces and avoid.

So you want to be on a plane that may crash.....

Leanne is the best

you can not just cancel flights...........uhhhhhhhhhh yeah they can.

Once burned twice shy, you should not fly Easy Jet after they have twice cheated you.

1.10 Wonderful accent.

It's crazy how gullible people are, that watch these video's. If you know anything about british tv, and low cost airlines. It's clear that most of these video's have been either manipulated or down right acted. I wouldn't even be suprised that the producers created situations where passengers would be late, so they would be able to film a "freak out".

Is Leanne half Chinese

@Donice09

4 жыл бұрын

Sinead Slimmon yes there’s a big Chinese community in Liverpool.

Am I the only one who thinks there’s nothing worse or more gay sounding than a male British accent especially when they’re angry

The customer is always right.

That Leanne is awful. Definitely in the wrong job - just loved winding people up.

The Sleazy Jet employee in the hat is surely one of the nastiest individuals around. It is obvious Sleazy Jet lives up to it’s name.

@danielledewitt1

Жыл бұрын

My mum recently flew with easyjet and said they were brilliant.

@flipper2392

Жыл бұрын

You try doing her job for a week and see how you feel, that's if you could last a week.

@r.b.7633

Жыл бұрын

If you, Chitown, as the customer, refuse to be reasonable, a manger walking away or refusing to listen to you behave childishly seems appropriate. Customer service cannot magically make the flight be uncancelled. Give them time to get all the necessary information together regarding lodging, transportation, refunds etc. and then have an adult conversation.

Leanne's customer service is awful.

@marine463

5 жыл бұрын

In what way ? It is difficult to smile and to provide a solution when you don't have more information than the passengers and you keep being yelled at.

@alfie2113

5 жыл бұрын

Matt s what because she’s not a coward like you?

@stefjames95

5 жыл бұрын

Matt s say what you want, Leanne has bigger balls than anyone.

I get that the customers are rude, but the customer service skills and attitudes of the staff are disgusting.

@Jess-kd8cl

5 жыл бұрын

If the customer is rude display the attitude back at them If they are nice and understandable then you are Nice and understandable....

@okamiwolfee5699

5 жыл бұрын

Jessboy 24 that’s not how the world of work & professionalism goes unfortunately.

@Jess-kd8cl

5 жыл бұрын

@@okamiwolfee5699 The customer cant argue though cause they were rude. Also remeber most clips are the dramarous so Im sure the majority of there service is great...