Adjusting Xfinity wifi routers to fix a Roku that won't connect to the network

Suddenly having troubles with your Roku connecting to your wifi? You are not alone. If you use your Comcast/Xfinity modem as your wifi router, this fix is for you. This tutorial will show you how to log in to your Xfinity internet account and adjust your 2.4 GHz wifi settings so you Roku will be able to connect again.
Over the weekend I helped my brother troubleshoot his Roku and why it wasn't connecting to his wifi. All the other devices in his house connected fine and the Roku could see the network and had excellent signal. Scanning the Roku forums, this seems like a constant problem for Roku owners.
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Chapters:
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00:00:00 Intro
00:02:10 Tutorial on how to fix

Пікірлер: 299

  • @faithw9287
    @faithw92872 жыл бұрын

    Your video is fabulous and so helpful. I only had my Roku for a month. It worked and then suddenly stopped working but my Roku TV was working fine. It was driving me crazy. Your video is so clear, that we finally got it up and working. Thank you!

  • @foxx733
    @foxx7332 жыл бұрын

    Thank you! I recently traded in my old 21 year modem for Comcast latest with modem and wifi all in one. Well after 2 weeks Roku stopped, couldn't figure out why, tried everything. Refused to connect to internet. Well stumbled on this tutorial. Wow it worked! Saved me from a call to a snively nosed Comcast worker! Thank you!

  • @Tammieutube
    @Tammieutube Жыл бұрын

    Several videos later... I stumbled upon yours. THANK YOU...I knew this was provider related but had no idea how to fix it. This fixed it for me. Thanks again.

  • @debbeet6309
    @debbeet63092 жыл бұрын

    OMG I want to give you a huge huge hug and say thank you very much you are the only person on KZread that has fixed my Roku problem if I can send you some money please let me know how. Again a huge huge thank you. I have spent a week trying to fix this issue.

  • @chicagoboyrn71
    @chicagoboyrn71 Жыл бұрын

    Thank u so much! Xfinity technician was over to my house and spent two hours, restarting modem, changing old cable wiring outside our house (under Winter storm warning with below zero temperature), unplugging modem etc and still our Roku would not connect. I was about to switch to AT&T internet if i hadn't come across your excellent tutorial. Thank u so much. Happy Holidays to u and your family.

  • @Kenzlnwhite
    @Kenzlnwhite2 жыл бұрын

    Bro you are a WIZARD! I was raging last night because I couldn’t get it to work with the other trick. Bless you man.

  • @Chornaya67
    @Chornaya672 жыл бұрын

    Have been trying to figure this out in my limited time for almost a week! Everything I read wasn’t working. This helped!!!!!!! Bless yo for sharing this!

  • @randallmarsh3087
    @randallmarsh30872 жыл бұрын

    This was the cure for my Roku issue... I have multiple Roku's throughout the house, some with Excellent Wifi signals and others with Poor Wifi signals. Was going to but a Signal Booster... You saved me, even my Poor signal TV's are working perfectly. Liked & Subscribed1 Thanks Brother Dominic!

  • @ThotGirlSummer
    @ThotGirlSummer9 ай бұрын

    Thank you so much! I searched everywhere trying to figure this problem out! Your video solved my issue!

  • @cucinamagic1252
    @cucinamagic1252 Жыл бұрын

    Thanks so much you solved our tech issues in a matter of seconds rather than spending hours with tech support.

  • @hoboqueen4453
    @hoboqueen44532 жыл бұрын

    I just had to say thank you. I tried so many different things, and number combinations, but nothing worked. I stumbled on this, and Yay! Now I can watch Yellowstone on the big screen again.

  • @nicoleedwards4249
    @nicoleedwards4249 Жыл бұрын

    You honestly saved my life, thank you so much for this video!! I had gone almost a week and was getting so frustrated. Thank you!!

  • @chyna8427
    @chyna84272 жыл бұрын

    Your a life saver!!!!? This has been happening for months I even went out and bought a new Roku and it did the SAME THING I was so pissed thank you so much for the help!!!

  • @The047SportsTCGCards
    @The047SportsTCGCards2 жыл бұрын

    It took me a while to find you and this video, but, man, you saved the day with this - can't thank you enough. You have a new subscriber!

  • @uneicag
    @uneicag2 жыл бұрын

    This actually worked. After more than two weeks of no Roku, this worked.. Thank you!

  • @sejogamizeravel8239
    @sejogamizeravel82392 жыл бұрын

    SAVED THE YEAR!!!!! We've been struggling with this issue all during Covid. WE LOVE YOU!!!!!

  • @josephrangel3002
    @josephrangel3002 Жыл бұрын

    This was so awesome! I’ve fighting this for 2 days and your solution was the only one that worked!

  • @livinglifeintheburg

    @livinglifeintheburg

    Жыл бұрын

    It will not work for me

  • @emmznemmz5897
    @emmznemmz58972 жыл бұрын

    SIR!! Do you know how long I’ve been trying to fix this crap you are the MAN!! Thank you very much you have seriously made my weekend & year!!!

  • @ElTartaz.35
    @ElTartaz.352 жыл бұрын

    Thank you SO MUCH! I literally went to walmart and bought a new device and still had this problem till watching this video haha thank you! 🙏🏻

  • @lisamarie6725
    @lisamarie6725 Жыл бұрын

    Whoopwhoop.....Thank you soo much! I have been without my TV for over a month. Glad I found your video. It was short and sweet, just how I like it. 👍🏼👍🏼👍🏼

  • @Santiagasayss
    @Santiagasayss Жыл бұрын

    I usually don’t comment on videos or say thanks but this was a big help I been on the phone with Xfinity all day and everything . Thank you so much I wish I would’ve found this video way earlier

  • @anylagray4967

    @anylagray4967

    Жыл бұрын

    Hi, what did you tell xfinity they’re acting like they can’t change it for me🤦🏽‍♀️

  • @svagas7085
    @svagas70852 жыл бұрын

    omg Thanks very much for this video. That issue started in my ROKU a couple of days ago. I tried everything. I watched a lot of videos with no luck. I even did a factory reset of the device !!

  • @aquiangholston6202
    @aquiangholston62022 жыл бұрын

    Thank you so much!!! Quick and to the problem!! I've spend months trying to figure it out.

  • @tamiovickery
    @tamiovickery2 жыл бұрын

    THANK YOU!!!! Took me awhile to find this video but fixed it immediately!! Roku support didn't help at all. WTF?! And spent an hour on the phone with my internet provider and they couldn't help either. Thank you so much!!

  • @kitamitch2795
    @kitamitch27952 жыл бұрын

    Oh you was a lifesaver I have tried everything it’s been 24hours without my tv in my bedroom, saw this video 💪🏾

  • @kennethdino2354
    @kennethdino23542 жыл бұрын

    Thank you so very much for this.. I tried everything to fix the problem & nothing worked... Then I found you're video and did what you said.. and it took care of the problem 100%. Thank you !

  • @intothelight4678
    @intothelight46782 жыл бұрын

    THANK YOU, THANK YOU, THANK YOU!!! I have a "dumb" TV with a Roku box. Exact problem I had. Cancelled my cable last year, so Roku is all I have for entertainment. After 10hrs of trying absolutely every fix known to human kind, I found you. Thank You is not enough but will have to do. ⚘

  • @CrowTRobot-ni7zu
    @CrowTRobot-ni7zu2 жыл бұрын

    Thank you very much for your help, Dominic! I was really getting frustrated setting my Roku up after moving into Xfinity territory.

  • @anneshard1162
    @anneshard11622 жыл бұрын

    I was frustrated too. Same error. You really helped me. Roku is back. Thanks 😁👍🏼

  • @katiethompson7514
    @katiethompson75142 жыл бұрын

    Thank gosh! I've been trying since black Friday, tried all the other videos and reset "special menu" things I've seen out here. And 🤯, change my router setting. Thank you!

  • @nathanrobinson4604
    @nathanrobinson46042 жыл бұрын

    Dude! Thank you! This issue has been pissing me off for a couple weeks now. Problem solved!

  • @ricankathy
    @ricankathy Жыл бұрын

    Thank you so much you saved me, I was struggling and trying for like an hour and finally I found this video and got it resolved. Thanks..

  • @crystalprovince765
    @crystalprovince7652 жыл бұрын

    Seriously thankyou sooooo much this happened to us. Came home from work and it just wouldn't work. This worked! Thankyou so much really felt helpless.🥰

  • @quariuswilliams8722
    @quariuswilliams87222 жыл бұрын

    Mann I had been struggling all day since lastnight this video really helped out thanks a lot bro💯💯🤝🏾

  • @JustPeachyyy4U
    @JustPeachyyy4U2 жыл бұрын

    Why in the heck couldn't I have found this weeks ago this is always happening to me thank you so much for the help!!!

  • @PheasantCommander
    @PheasantCommander2 жыл бұрын

    Thank you so much man, like everyone else commenting is saying you saved the freakin day! My wife and I just moved into a new place and spent hours we should have spent doing..other things...messing around with our nearly new roku set up! Can't thank you enough many blessings to you and your family🤘

  • @daveqlockard
    @daveqlockard2 жыл бұрын

    My problem was not related to Roku - but your solution WAS the fix. Tested and verified. Thank you brother!

  • @user-yz8jg5bs1g

    @user-yz8jg5bs1g

    10 ай бұрын

    @daveqlockard if you don't mind what was your solution. Because I have the same problem for months can you please send me your solution . Thank you

  • @daveqlockard

    @daveqlockard

    10 ай бұрын

    @@user-yz8jg5bs1g My issue was the devices would connect and then drop with "couldn't connect'. My router has the default 2.4 and 5ghz networks with the same names. Each of those wifi networks has different protocols. If you rename each network, you can select the one with protocols that match your device. In other words, I renamed my dual band network network from "myWifi" to "myWifi2.4" and "myWifi5", and then chose the 2.4ghz network for my device.

  • @dianeconsalvo9291
    @dianeconsalvo92912 жыл бұрын

    Thank you so much played around with my roku about 2 or 3 hours then decided to check you tube did what you said and worked right away. My lap top even works better thanks so much.

  • @diegomata4639
    @diegomata46392 жыл бұрын

    Thank you soooo much.... this fixed my problem, only downside was all my devices got disconnected but got them back on... appreciate the help...

  • @sophylong5940
    @sophylong59402 жыл бұрын

    Dominic you rock! your simple advised worked perfectly for my case! I didnt know that the GH band was affecting ,y roku connection

  • @EditsDomain
    @EditsDomain2 жыл бұрын

    I fixed my Roku TWICE with this! Thank you! I love you! 😁❤️❤️

  • @sa1utethedead
    @sa1utethedead10 ай бұрын

    Tysm, they use the app now but all the directions are still basically the same. I knew something was up when this issue only appeared with our roku devices after using the comcast gateway so this was a lifesaver.

  • @NaterBalls
    @NaterBalls2 жыл бұрын

    Thank You, this happened to me often, was just resetting & resetting till it worked. but this makes sense & worked great.

  • @saraysacabral6518
    @saraysacabral65182 жыл бұрын

    If you’re skeptical about this, DON’T BE. IT WORKED! Thank you man.

  • @richgonza25
    @richgonza252 жыл бұрын

    Every video is the hit the Home button 5x…. But you my friend are the TRUTH!!! Thank you bro

  • @benmesser1189
    @benmesser1189 Жыл бұрын

    Not to be redundant, but you are a genius!!!! Thank you so much for saving me from this frustrating dilemma!!!! So grateful!!!

  • @teresat6752
    @teresat67522 жыл бұрын

    IT WORKED!!!!!! I have been so frustrated with this…. YOU SOLVED IT!!!!

  • @DiegoDungBeetle
    @DiegoDungBeetle2 жыл бұрын

    Omg FINALLY! Thank you so much bro! Roku should be paying you for this info. I was about to give up and just get a fire stick lol

  • @ladychel9361
    @ladychel93612 жыл бұрын

    Omg I was going crazy for the last 48 hours! So glad I found this video worked for me

  • @lilyjustslays
    @lilyjustslays2 жыл бұрын

    Thank you.. i been watching the wrong videos this whole!!! And this video worked!!!!

  • @shayalicea7576
    @shayalicea75762 жыл бұрын

    Wow!!! It worked I watched soooooo many other videos and nothing but this one saved me.. thank you so much!! 😊

  • @kimpossablep
    @kimpossablep2 жыл бұрын

    Thank you so much bc I’ve been looking all day for a solution

  • @beancounter2185
    @beancounter21856 ай бұрын

    This was incredibly helpful! Thanks!

  • @thereidfamily8625
    @thereidfamily86252 жыл бұрын

    OMG you are so AWESOME FOR THIS!!! THANK YOU!! You just saved me some money! I’m grateful! You’ve got a subscriber from me! 👍🏽

  • @stephaniesweeney1986
    @stephaniesweeney19862 жыл бұрын

    THANK YOU! THANK YOU! THANK YOU! I've been fighting this issue for a week now!

  • @crawfordjay6478
    @crawfordjay64782 жыл бұрын

    It worked! You are Amazing. Thanks so much for sharing this with us. i purchased new HDMI cord and was about to throw my Roku away.

  • @carlabrown9376
    @carlabrown9376 Жыл бұрын

    Thank you so much for this information. I have called Comcast and nobody seem to not know why my ruko would not connect and was trying to sell me their products.

  • @monksjk1
    @monksjk12 жыл бұрын

    Thank you so much!!! I now have my sanity back. You are a Godsend 😁

  • @kenehrett8551
    @kenehrett85512 жыл бұрын

    It worked for me. Greatly appreciated.

  • @thecoolguyscomputerrepair5799
    @thecoolguyscomputerrepair57992 жыл бұрын

    This worked for me, you can also change the settings needed from the Xfinity app. Thank you!

  • @TheDebmarci
    @TheDebmarci2 жыл бұрын

    Thank you for the valuable information in this video. Spent 4 hours trying to troubleshoot...reset modem...all the usual stuff...to no avail. On my own, I never would have figured it out. Big, big thank you:)

  • @dominiccorriveau

    @dominiccorriveau

    2 жыл бұрын

    You're welcome!

  • @taison5166

    @taison5166

    2 жыл бұрын

    @@dominiccorriveau ❤️❤️❤️ this tutorial vid...it worked! Thank you so much, Dominic, for the great technical support! You're an excellent technician!💯 (Don't say anything...but your brother's blessed to have you as fam!) 💯😆 Again, thank you so much! God bless!

  • @andreagayles8242
    @andreagayles8242Ай бұрын

    I knew this was the problem but forgot how to get into the settings ❤👌👍🏼haven’t did it yet but I know it’s going to work.THANK YOU SO MUCH

  • @mcole2881
    @mcole28812 жыл бұрын

    THANK YOU!!! This is straight forward and WORKS!!!

  • @neic5348
    @neic53482 жыл бұрын

    Thank you sooo much … I’ve spent nearly 2 days trying to figure this out. . I’ve tried other ways people have posted and it didn’t work! Thanks again for this video

  • @GalacticCleaningLLC
    @GalacticCleaningLLC2 жыл бұрын

    Omg thank you!!! Literally been without for months!

  • @2010mrsanna
    @2010mrsanna Жыл бұрын

    Omg thank you so much! I literally tried everything and this worked. For anyone wondering this can also be done in the xfinity app. In the app click the connect icon at the bottom. Then click then name of your Wi-Fi. After that click advanced settings from there you want to select 2.4 and 5 GHz Wi-Fi. Then you will click edit next to 2.4 GHz Wi-Fi.

  • @lanierichards39
    @lanierichards392 жыл бұрын

    I cannot thank you enough! I was at my wit's end. Thank you thank you thank you!!

  • @transglam
    @transglam2 жыл бұрын

    Thank you!!! finally something worked....this was driving me crazy

  • @lindao7887
    @lindao78872 жыл бұрын

    OMG, tears, I'm so happy, nobody could help not xfinity nor roku, thought I'd never have access to my Roku ever again. Took me a while to find advanced settings because I have a Chrome O/S - but I found it and changed it really easy! Watching my Roku as I type. Thank you soooooo much Dominic, I think I love you! 😍

  • @sylargabrielsylar

    @sylargabrielsylar

    Жыл бұрын

    You should have called Roku support... We know what is the fix

  • @lindao7887

    @lindao7887

    Жыл бұрын

    @@sylargabrielsylar I tried, they're unreachable.

  • @ronwatson5798
    @ronwatson57982 жыл бұрын

    Wow I’ve been literally going through this for two days straight and literally within three minutes of learning how to do this I’ve succeeded !!! thank you so much

  • @pixxsie
    @pixxsie2 жыл бұрын

    Wifi issue was fixed instantly, thank you!!

  • @joaniedavis9002
    @joaniedavis90022 жыл бұрын

    You are my hero!!!! I’ve been dealing with this for weeks, even bought a new Roku and still wouldn’t connect. Thank you thank you thank you!

  • @ItsShaeBerry

    @ItsShaeBerry

    2 жыл бұрын

    I swear I just did the same thing this information was a blessing

  • @swhit654
    @swhit6542 жыл бұрын

    FINALLY SOMEBODY WHO KNOWS WHAT THEY'RE TALKING ABOUT!!! Thank you!!!!!!!!!!!!!!!!!!

  • @samsungfanboy
    @samsungfanboy Жыл бұрын

    Thank you very much! This worked for me

  • @gaellethiamdwomoh20
    @gaellethiamdwomoh202 жыл бұрын

    Thank you so much!!! I was so frustrated with this issue. After trying other things I found your video and I tried it. it worked on my both roku right away I’m so relieved. Finally !!

  • @ContrerasEmiliano
    @ContrerasEmiliano2 жыл бұрын

    Thank You so much bro it worked for me aswell. Greetings from MX

  • @JSHester16
    @JSHester16 Жыл бұрын

    You are the real MVP!!! It worked!! Struggling for 4 days lol

  • @JoshuaDunsmore1977
    @JoshuaDunsmore19772 жыл бұрын

    AMAZING!!!IT WORked.. Its been 3 days of trying everything!! WOw Thank you

  • @jasonhoke5315
    @jasonhoke53152 жыл бұрын

    Thanks!!! This fixed my problem. Was about to go crazy !!!

  • @dominiccorriveau

    @dominiccorriveau

    2 жыл бұрын

    That's awesome! My brother and I were in the same boat. The next step was to throw the Roku out the window 😂

  • @angelahondl6734
    @angelahondl67342 жыл бұрын

    Thank you so much! This worked for me!

  • @Mama_of2
    @Mama_of22 жыл бұрын

    Only thing that worked finally!!! Thank you!!

  • @juice.xxx.4life
    @juice.xxx.4life Жыл бұрын

    Thank you man, it worked! Very helpful

  • @crystalburk841
    @crystalburk84111 ай бұрын

    Yes thank you!! I’ve tried everything!! This fixed it right up

  • @damionwildy3742
    @damionwildy37422 жыл бұрын

    It worked like ah charm, thanks brotha!!

  • @Batman-zu1lz
    @Batman-zu1lz2 жыл бұрын

    Thanks, worked as you suggested! 😊

  • @allthatetc9221
    @allthatetc92212 жыл бұрын

    Thank you! Even though my IP is COX and their internet wifi settings are little different than Xfinity it was easy enough to find it and to fix/modify my 2.4G wifi in order for my Roku to finally connect!! The struggle was real! Thank you so much !!! for your time spent creating and posting this "tutorial" video and your clear instruction that helped so many of us out here! Stay safe!

  • @carovine2010
    @carovine20102 жыл бұрын

    i tried everything sir and this was my last option and it worked THANK YOU sir!!

  • @aliciacordero3551
    @aliciacordero35512 жыл бұрын

    THAN YOU! It work! Will share if needed!

  • @isabellepoupoule4916
    @isabellepoupoule49162 жыл бұрын

    O.m.g I totaly dont use Xfinisomething and I come from somewhere in Canada, I had the exact same prob than your brother, I tried two other different methods online and it never worked a bit. I was TOTALY unsure about yours, and... wtg it did work almost instantly! I am flabbergasted! Thx thx thx! Oh btw, your name is totaly a name from here in Quebec, it's kinda common, was weird for me to see this 😄🤟

  • @brooksprice7109
    @brooksprice71092 жыл бұрын

    Fixed my problem. Ty 👍

  • @mommytee5105
    @mommytee51052 жыл бұрын

    Thank you !!! It worked great !!

  • @tamalacampbell6318
    @tamalacampbell63182 жыл бұрын

    I have been trying everything all week to try to connect...find your tutorial, and now it works, thank you so much!!!

  • @special589
    @special5892 жыл бұрын

    Thank you so much! It worked

  • @michaelsanchez3878
    @michaelsanchez3878 Жыл бұрын

    My Man! Thank you so much!

  • @levettaconleyrealtor
    @levettaconleyrealtor2 жыл бұрын

    You’re a life saver!!! And I have AT&T!!

  • @reaganwaddles7820
    @reaganwaddles78202 жыл бұрын

    Thank you so much 😊 it works for me

  • @eduardogutierrez1436
    @eduardogutierrez14362 жыл бұрын

    You sir are the 🐐 Thank you!!

  • @ismile7096
    @ismile70962 жыл бұрын

    OMG! It worked. Thank you!

  • @shanettawhite2976
    @shanettawhite29762 жыл бұрын

    I really worked thank u you so much I would of left xfinity if it wasn't for you your awesome 💗

  • @biyou12
    @biyou122 жыл бұрын

    Thank you for your help it worked GREAT PAGE 👍