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Summary
The conversation discusses the gap between scoping and closing claims in the insurance adjusting industry. It highlights the problem of adjusters spending too much time on scoping and not enough time on closing claims, leading to lost money and potential errors. The importance of being proactive and finding solutions to productivity issues is emphasized. The conversation also touches on the need for adjusters to have a broad skill set and knowledge beyond policy reading and estimating. The importance of damage identification and resources like Hague Education is mentioned.
Takeaways
Adjusters should not spend too much time on scoping and neglect closing claims, as it leads to lost money and potential errors.
Being proactive and finding solutions to productivity issues is crucial for adjusters.
Adjusters need to have a broad skill set and knowledge beyond policy reading and estimating.
Damage identification is an important skill for adjusters, and resources like Hague Education can provide valuable training and certifications.
Sound Bites
"A lot of adjusters are gonna fall behind because they mistakenly, and in some cases, I've heard managers on Big Cats tell adjusters to do this."
"What gets an adjuster their attention? And that's money. So the longer that file sits on your desk, the more money you lose."
"If you're having problems, what the managers should say is you're having problems. How can I help you? Let's sit down. Let's go through it."
Chapters
00:00
The Gap Between Scoping and Closing Claims
01:20
Being Proactive and Productive as an Adjuster
03:46
Damage Identification and Hague Education
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FREE GUIDES
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insurance adjusting, scoping, closing claims, productivity, proactive, adjuster skills, damage identification, Hague Education
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By independent adjusters FOR independent adjusters
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