You need to call Acura corporate. The most unacceptable part of this is the way you were treated by that service manager. What a complete jerk. As an Acura owner I’m extremely disappointed to see this.

@QueTheChaotic

Ай бұрын

That's 1st on my to-do list

@faisal0280

Ай бұрын

@@QueTheChaoticAcura Corporate customer service sucks, just a heads up

@QueTheChaotic

Ай бұрын

@@faisal0280 sheesh

@mauricesoulis1590

Ай бұрын

@@QueTheChaoticcan’t wait to hear the outcome- good luck man

@djsthemetereman

Ай бұрын

That's bad business for that dealership & for any business to be caught on camera acting like that, but that was a great idea to take pics before the car is worked on anywhere not just at dealership

You should 100% file a complaint with Acura corporate. That service advisor is terrible.

@erocker78

Ай бұрын

I'm appalled that he acted like that and treated that man the way he did. That was very unprofessional and unacceptable.

@christiansi6551

Ай бұрын

i woulda done turned bro into a speed bump for acting like that with me

@tundrav8georgia

Ай бұрын

Acura and Honda have horrible customer service

@bernandoturner4840

Ай бұрын

Thay flk up this Mans Car.. Id went to Jail that Day... I bet the Tires & Rims for this Car is over $800.

@betterthanu705

29 күн бұрын

@@christiansi6551no u wouldn’t lmao

Bro, I'm a tech at an Acura dealership. At first I was saying you were nitpicking or splitting hairs about the bumper. But after seeing everything, that dealership did shoddy work. If you had the illuminted A badge installed, the bumper was removed and they probably didn't install it back correctly. You should've made a big issue about your wheel as you have it on video. Don't walk away from that bro, hold them accountable. They could've changed your oil and reset the oil life as well as put the correct amount of oil in there. It's work like this that make people hate dealerships

@kurtkissner1351

Ай бұрын

As a retired Acura/Honda mechanic (not a tec! I repaired not replaced) the man is NOT nitpicking at all. That car would have not left my bay with the bumper like that. I treated every car as if it was my own.

@mrspencer72

Ай бұрын

@kurtkissner1351 when I first started in the business, I was told techs are the ones who diagnose and replace and mechanics just replace lol, but to me, that's neither here nor there tho . I initially mentioned the bumper because I've seen cars come from the factory misaligned, and not much would be done on the dealership level. I initially thought that could've been the case here, but I realized the work was just crappy. Kudos to you treating cars as if they were your own. Haven't seen many do that

@kurtkissner1351

Ай бұрын

@@mrspencer72 when I was working on Hondas and Acuras the fit and finish was near perfect. Now not so much. My 2018 civic SI had horrible gaps especially the way the trunk fit or didn’t fit. I’m from the generation of repair the transmission steering rack engine etc. now they come out of a plastic tub. I have a 24 Type R now. The fit and finish is near perfect. I’ve looked at integras they’re pretty good too. The fit on that bumper needs fixed. As for the Rim. I’d still be standing in the dealership yelling.

@danieljones8706

Ай бұрын

I've always wondered why Acura and the NSX and such were not considered even remotely close to the Europeans in terms of luxury and yeah. This comment and this video explains everything. I cannot fathom buying a nearly $200k NSX and finding trash service at the dealer.

@StreetDrivenDaily

Ай бұрын

I would probably call the police and file a report. because service advisor is really hard to talk to.

That was one of the most disrespectful things I’ve ever seen from a dealer. Elevate that shit as high up the corporate ladder possible. I would have lost it.

Report that guy and that dealer to corporate

@QueTheChaotic

Ай бұрын

I'm on it as soon as the holiday is over

@MidnightAspec

Ай бұрын

Agreed! I’ve been leasing Acuras since 2009 and have been satisfied with my Acura store service. I really feel for you man. What happened here is unacceptable!!!! Can’t go into the Hell I would raise if this were me!

@tundrav8georgia

Ай бұрын

Problem is they don’t care Honda and Acura are horrible

@QueTheChaotic

Ай бұрын

@@tundrav8georgia update going live in 5 minutes

@SuzukiKid400

Ай бұрын

Privately owned dealership franchises are not corporate’s responsibility. The only thing corporate can do is withhold stock to that dealership as a punishment.

That fitment is wayyyyyy off...that would totally bother me.

Lol I don't usually get mad over videos but that service advisor got me boiling. Don't know how you stayed so calm.

That guy is going to lose is job over this. Contact corporate. You have the exposure to get this resolved. The rest of us just get screwed by jerks like this. 8 miles they drove your car. Someone went on a joy ride.

@QueTheChaotic

Ай бұрын

Hopefully this video can change things for everyone that's not recording

@firstlast---

28 күн бұрын

That's not a joy ride you need to verify the vehicle is repaired

@TektonMasterSet

28 күн бұрын

8 miles and a scratched rim is not verifying a repair. The service manager claimed they didn’t drive the car at all. It is completely unacceptable.

@firstlast---

28 күн бұрын

@@TektonMasterSet The damaged wheel is completely unacceptable. The service manager lying is also unacceptable. That does not change the fact that after a major engine repair you have to verify the vehicle is operating as designed

Honestly, in the position you're in being the car youtube game, this is prime opportunity to put that dealership on blast. The service manager's attitude was awful. Taking a defensive approach is not the way to handle things, and as a manager, he should know that. This is one of the best cases ever to do your own work or take to a better dealership. I hope you let Honda head office know about this. Also, fitment of the front end of the ITS seems to be hit and miss, the first few batches at least. I looked a few last year and all the PWP either had gap issues or the colour was off. That clown of a service manager shouldn't be saying " oh they all come like that", that's bullshit.

@QueTheChaotic

Ай бұрын

This happened yesterday so I'll be calling Acura USA after the holiday. Terrible experience

@dl9775

Ай бұрын

You seen their reviews? Ppl are blowing them up lol well deserved. Honda did the same thing to my fk8. Manager did the same thing he blamed it on me

@noschleeptill

27 күн бұрын

I may or may not have been an advisor here for about 4 months… RAN FOR THE HILLS because customers come first and this place does NOT BELIEVE THAT. The attitude here is unreal. AMA:

You are not tripping. That body line definitely looks off.

@jh9363

Ай бұрын

it is off...period

10:25 "We paint the curbs" "Yeah, you gotta cover it up once you hit it" LMAAAO

@mrspencer72

Ай бұрын

Yeah, they paint them with customer's rims 😆

@random13627

Ай бұрын

there wasn’t even any paint on them

For the people that don't know, dealers hate warranty work because they don't get paid the same shop time or posted labor rates. If the mechanic gets flat rate, he has to do warranty work for a fraction of his normal pay. As unacceptable as it is to perform that extensive level of work on the engine and not do an oil change, everything they do that isn't by the book per the manufacturer, they're not getting paid for. A great dealership would have given you free oil changes with the purchase of the vehicle and would have done it without asking. A good dealership would have resubmitted it to Acura to cover their cost to make sure it's done. An okay dealership would have called you and told you need to pay for the oil change. A crooked dealership would blame you for the damage (every single drop off I've ever done includes a detailed walk around to verify the condition of the vehicle). An evil dealership would give you the car back almost 2 quarts low after rebuilding the head after misdiagnosing the issue and having it for 2 weeks. Wow... Nasty work

@junglehusky1453

26 күн бұрын

Not accurate. A good technician can pull ahead billable time by being efficient and quick with warranty repairs. If Acura, for instance, credit the dealers labour on a warranty repair and your tech can complete it under the book time, he and the dealership do well. Piece work they say

@Dukes3677

20 күн бұрын

bro the fact the invoice SHOWS 5.7 qts a washer, and an oil filter to me sounds like they either DID or were SUPPOSED to do an OC.

@junglehusky1453

20 күн бұрын

@@Dukes3677 oh well he gone messed up then

That curb rash alone... I need to get in the habit of inspecting my car after leaving it to maintenance

@CJV4588

Ай бұрын

Right!! I’m gonna start taking video of my car before dropping off at the dealership now

@bikeman1x11

Ай бұрын

@@CJV4588 dealership should do to protect themselves

@yermailmain206

Ай бұрын

Or just do your own basic fluid changes. Stealerships for a reason

@bikeman1x11

Ай бұрын

@@CJV4588 my nissan dealer takes pics - i had it there years ago for a roof rack issue when i went to pick it up there was a scratch on the door - they paid to fix it - so maybve after a few incidents they take pics to protect themselves

This is why I'm afraid to get my " Free " oil change.

@Mario_kart1320

Ай бұрын

I just did my first free oil change. Went as soon as they opened and waited for it. The mileage out should be the same as the mileage it. Going from the parking lot to the service bay.

@kabnoot

Ай бұрын

@@Mario_kart1320 It is SOP to test drive the vehicle after repairs like that are done.

@Mario_kart1320

Ай бұрын

@kabnoot my reply here was to this comment about an oil change. Not the OP service video. There's no test drive for an oil change.

@blakeslide6919

Ай бұрын

Don't ever do an oil change at a dealer, only go to them when you have some huge warranty issue. These dealerships are so full of cars they don't take care of anything, just get it out quickly. I went to my local BMW dealership with my G80 m3 for the brake-in oil change and they left the oil filter cap off and started the car, it shot oil everywhere and when I was driving it the oil on the cats started smoking like crazy. I didn't make a complaint since they came out and apologized and cleaned it all but I should have 100% called corporate, I don't know how long they ran it without oil and if there is bearing damage thanks to the 19 year old kids that got out of mechanic school and dgaf about anything.

@c0348whn

24 күн бұрын

@@Mario_kart1320The fact you won’t be specific tells me you were borderline a few tire rotations away from a 1 mile tick, but you wanna cry. Man tf up and change your own oil if you wanna complain. Learn something instead of being on that phone all the time.

Crazy bro. You spend all that money, on a new car and they cant even take care of you.

Everyone needs to 1 star review this dealership on Google reviews and share this video on the review. Let's go gang

@QueTheChaotic

Ай бұрын

🙌🏾🙏🏾

@gworld4291

Ай бұрын

Whats the name?

@QueTheChaotic

Ай бұрын

@@gworld4291 Acura of Troy

@gworld4291

Ай бұрын

@@QueTheChaotic done

@RICARD01

Ай бұрын

​@QueTheChaotic I'm pretty big on Google reviews and I just blasted them on there for you. Just terrible way to treat you, brother. You are too kind of a person. I would've completely lost my shit on that smug asshole of a service mgr.

That’s a fucked up dealership don’t never take your car back there bro they are evil

That is absolutely unacceptable. I would lose my shit.

@QueTheChaotic

Ай бұрын

I really wanted to. It felt like a practical joke

@RCotaku69

Ай бұрын

@@QueTheChaotic It's never a good idea to lose your shit. It's always best to stay calm but be very insistent and explain carefully what you expect to happen. You did well to start but need to continue insisting. Next step now is definitely to call Acura headquarters and have them watch your video.

you handled that WAAAAAAAAAAY better than I would have, I envy your calmness.

As a Honda tech, I’m sorry you had to go through this. And the way you were treated COMPLETELY UNACCEPTABLE. The Service Writer or Manager. Is a complete waste of space in that dealership and puts all dealers to shame. You are doing right in expressing how you feel and what you have experienced. If you haven’t already start with the survey and a google review. Rail them even on Yelp. Because to be denied wheel repair is beyond disbelief! We don’t take these situations lightly where I’m at. And personally I would have gone the extra mile and checked your oil percentage and done it for you. I do it all the time when I see people come in for let’s say. Suspensión or Brakes concerns, if they buy the service best believe I’ll throw in a free oil change because in the end of the day it’s at our disposal and cheap as hell. Plus the type of work that was done, if that tech used any brake clean around the area where your valve cover sits while it was off, best believe I’m draining that stuff out! Sorry about my rant too but I believe you deserved a better experience. And hope all gets situated!

@QueTheChaotic

Ай бұрын

Thanks a lot! I wish more dealerships had your same approach

The video still frame shows enough proof. Just look at the orientation of the valve stem for reference. No damage shown.

@V.VIIIBeanman

Ай бұрын

Exactly. That's a terrible dealership. They better hope Que never tells us where exactly that is.

@RaceCar21

Ай бұрын

@@V.VIIIBeanman I'll tell everyone. It's in Troy, Michigan.

@kevinnorris6558

Ай бұрын

Found it. Acura of Troy, Michigan ^

@RaceCar21

Ай бұрын

@@kevinnorris6558 Ask for Martin. 🤣

@QueTheChaotic

Ай бұрын

This is so unreal Martin Andreski Fixed Operations Director (248) 283-0301

im losing my shit watching his, you handled it rather calmly. hope you get whats owed to you and an apology + compensation as well... dealerships have usually been garbage but this is a new low for me to see

@QueTheChaotic

Ай бұрын

Thank you

As a service advisor, the service managers attitude was insane. I’m surprised they also don’t take any before pictures during check in.

Definitely take this to corporate and keep us updated. As an Acura owner, this is extremely worrying. The community would appreciate if we can get dealerships like this exposed and confronted.

It's on the dealer to video or photograph the condition of the car when you bring it in, absolutely insane to be that combative as a service advisor for no reason. Cars get scratched, they should just pay to fix it, no big deal, nothing to be mad about.

@QueTheChaotic

Ай бұрын

Exactly. It's not even an expensive repair. Dude has issues

@lancairw867

Ай бұрын

Exactly. They have rim repair guys on speed dial. I have seen them on lots fixing rims on cars that were traded in.

@noschleeptill

27 күн бұрын

He may or may not always be like that. I’ve worked in service 7 years- could only last 4 months @ that location. Holy crap they don’t value customers and make no money because of it. Currently at the best and biggest (other brand) dealer in the state and LOVING it. This place scarred me for life.

@noschleeptill

27 күн бұрын

@@lancairw867 I have never seen a worse attitude than when I may or may not have worked at this place

That is freaking wild man. Absolutely blown away about that service manager or whoever. SMH. Man when I drop my car off, im taking a picture around my vehicle before I leave. Terrible customer service.

You handled that situation better then I could. I would call the police and make them pull video footage to prove they didn't scratch my wheels.

@slatt8250

Ай бұрын

That’s what I was thinking

My personal experience with this dealership has been absolutely terrible. My '23 ASpec Intgra has been suffering from the sticky-steering issue. I was planning to wait until an actual fix was in place before going into a dealer, but when I had a check engine light for an emissions leak a few weeks later, I figured I may as well bring it up. The service department here tried to tell me that the reason my steering stuck was due to the computer being messed up by the emissions check-engine light. They completely ignored that it had been present for weeks before the engine light, and that it was still present when I returned after the light was cleared. Screw this place. I went to Jeffrey Acura in Roseville afterwards, and the service advisor there immediately knew what i was talking about, had me leave the car there to run some tests, and got a new steering rack on order. When I returned to the Roseville dealer last week I planned to ask if there was any news, but I didn't need to, THEY brought it up for me that they were still waiting for it, meanwhile it's been radio silence from Troy on the fuel filler neck that they claim will somehow fix my steering (not that I'd take it back anyway). To quote the service advisor in Roseville, "If i had a nickel for every bad thing I've heard about the Troy dealer, I could retire right now."

@QueTheChaotic

Ай бұрын

Wow. This is something they would do too. I should have gone to Jeffrey as well. I bought my A spec from them and they even changed my oil before that goofy 15% rule

@rahrens99

Ай бұрын

@QueTheChaotic I think I remember running into you there, both test driving the manual they had. I had my '90 miata with me at the time. I ended up picking my integra up at a dealer down in Ohio, but Jeffrey is gonna be my go-to around here now.

That’s ridiculous man, shame on these fools. I hope this doesn’t ruin your ownership experience as a whole but keep us updated Que

@QueTheChaotic

Ай бұрын

It kinda did unfortunately. I'll keep you posted.

That’s terrible service. You have a strong complaint case with evidence. Not changing the oil or at least topping it off after a clear oil leak is wild.

@QueTheChaotic

Ай бұрын

Extremely

@Jsnake513

Ай бұрын

that shit pissed me off the most. low oil on top of the curb rash. bro has patience

100 percent why you don’t go to dealerships. Join a car club and find a mechanic that owns the same car and have that person do your work period. 60k car and this runaround. This is why I don’t trust dealerships. You need to report them to Acura Corporate this is totally unacceptable they joy rided your car scraped up your rim and that advisor treated very poorly (unacceptable advisor was very defensive and rude to you). I would show this to corporate and demand full repair and compensation this is unacceptable. As far as oil changes do it yourself every 3k miles screw them. Also if you get any warranty work you need to tell them that your are documenting the miles in and if they show anything higher we are going to have a problem. Always take pictures before. Most dealership take pictures before they check in your car. make them pay for your rim.. I’m mad this is unacceptable. I never take my Corolla GR to the dealership I have a friend that’s a master tech at Toyota that does my maintenance in front of me. I’m good with handling things like this.I feel like advocating for you. Total BS

@QueTheChaotic

Ай бұрын

All great tips

I started watching your videos about 3-4 months ago, and to be honest you are very thorough it appears in most things you do. As someone that is considering a Acura Integra Type S for their next vehicle this is flat out discouraging. I live in the NY area and the mark-ups are insane! If maintenance for the integra is going to be this much of a hassle I might just pass altogether smh. It’s ridiculous man, I hope things get straightened out for you.

Terrible and disrespectful dealership. Sorry you have to deal with this. Unacceptable.

Acura used to be premium, but dealerships are a joke. At least Lexus still represents their products and customer care... that guy was a tool.

@QueTheChaotic

Ай бұрын

I heard nothing but positives about Lexus. I thought Acura would be similar.

@edensnicolas9593

Ай бұрын

It’s Acura of America, product quality went down. That’s one of the reason I got 2018 Lexus Gs350 they built that model in Japan.

@davidhollenshead4892

Ай бұрын

​@@QueTheChaotic Look up replacing the power steering hose on a Lexus RX300 and you will see why these cars get junked young. I wouldn't buy a Lexus, Honda, etc. because I am not a masochist...

@glo_rafa9270

29 күн бұрын

Lexus is ass aswell Infiniti is the only brand that cares for there customers 3 year maintenance and 6/70k miles warranty

Yo, the service guy was super defensive. Maybe he curved your wheel. I would 100% file a complaint. I bet those wheels are not cheap. And the fitment on the bumper looks terrible.

Kudos for keeping your composure. I'm going to document everything on my Type S. Hopefully Acura sees this video and reaches out to you to address these issues

Way too keep calm man I tell you these workers everywhere are terrible nobody wants to do they job

Seeing the way that service manager treat you made my blood boil. I wish nothing but the best for you comes out of this situation.

@QueTheChaotic

Ай бұрын

Thank you

Thank you for this video Que! Because I had some worries about my integra, there are times I hear a really low scrape/grid sound when in motion with the car. Look out for that sound. I scared to jack the car up but now I gotta do it to see off one for this oil issue

I had the same issue with one of my vehicles with the curb rash. I had it serviced, noticed a curb rash on my wheels that I know wasn't there before I dropped it off and the dealership got mad at me for accusing them of doing it. This was 2 years ago, and I've gotten in the habit of taking pictures of my car before dropping it off. I've also stopped going to that dealership that curbed my wheel since they didn't want to take responsibility. I hope you get a better outcome then me!

You can change the oil yourself at 1,500 like I did on my car. Or you can pay someone else to do it. You don't have to wait for Acura. Holy sh*t that service manager should be fired! Can't believe he blamed you and said you were hiding it. Unreal!!!! I am a lawyer but not in your area. I would take that case just for the fun of it.

@QueTheChaotic

Ай бұрын

Acura is much different these days. They had the best service when I had my Acura TL. I wish you were local

@lancairw867

Ай бұрын

I had an MDX and the same issue. I was at like 8,500 about to go on a long vacation drive and they said ahhh to early. I complained and they eventually did change it. But now I have a 24 VW Golf R. Same 10 k free change crap. I just took it in at 5 k and paid for it myself. Good thing about getting oil change at dealers unfortunately is that’s in the cars service history on car fax. So when you go to sell or trade it helps with the cars resale value IMO.

Wow that’s ridiculous. Would complain to Acura corporate and never go back there. Your front bumper to fender definitely has a panel misalignment too smh

@QueTheChaotic

Ай бұрын

Definitely on that after the holiday

@ThomasSu13

Ай бұрын

@@QueTheChaotic I found that the panel misalignment normally comes from the dealership incorrectly reinstalling the front bumper after installing the blacked out front emblem also.

Dealerships need to be very careful with who they employ because that service advisor you were dealing with was so bad he makes all of Acura look bad, I was thinking of one day adding a Type S in the garage to compliment the Type R but after watching this video I don't want to buy an Acura ever, just because I don't ever want to risk having to deal with such a low life individual like him. It was already bad seeing a brand new car leaking oil like that, then the fact that they didn't seem to want to fix it under warranty, then their shoddy workmanship with everything they touched, then to actually curbing your wheel and trying to act like you're the one that did it... They make all of Acura look bad.

@QueTheChaotic

Ай бұрын

Facts. I don't even want the car at this point. I'll see what they say next week

U know they curbed that rim when u realizes dude who’s supposed to move the car couldn’t even disengage the e-brake, that dealership is tacky u can just tell by their attitude and how they handle customers.

@QueTheChaotic

Ай бұрын

💯

You are a Saint Que. I can't believe you stayed so calm. The only good news I can give you is that this video was so awful, I wouldn't be surprised if Acura offers you a brand new car if they want to avoid the publicity this may bring. Is that guy Charlie LeDuff still doing those videos where he confronts terrible businesses in Detroit? You should send this to the local news.

@Arsing116

Ай бұрын

I don’t think Charlie LeDuff doesn’t do that anymore? but Help Me Hank or the Hall of Shame on Fox 2 would work.

@QueTheChaotic

Ай бұрын

Good Idea! One of the news stations should cover it. I played B Ball with Rob on the Hall of shame. Dude curses like a sailor lol

wtf...dude that Acura service manager was a POS...Thanks for the update..Yeah a video prior to a service appointment is a great idea

Great job documenting this all, was so frustrating to watch. Hope it goes viral to the point corporate notices, not sure if you're on tiktok but it could spread pretty fast there too. Was considering a new integra but I'll probably just wait a few years and get it used if this is how the dealers treat people.

Fuck that service manager. It says oil filter, oil, and the drain plug gasket. I’d go straight to corporate and send them this video, the guys customer service is absolute shit. The guy knows that they screwed up and he just doesn’t want to be held accountable for it.

This is absolutely fucking ridiculous

Dude I would flip. Super unprofessional on their behalf. I’m sorry you had to go through that!!

This hits close to home for me. Brought my car in for a recall once and someone grounded something electrical and I had a permanent check engine light after that and they would never admit they did it. I haven't been to a dealer for a repair in 15 years unless I absolutely had to. I feel you with this one.

I can't believe how calm you were! I am new to Acura and have taken my car there twice. Thank you for posting this! I have some work that needs to be done. They quoted me $2000. I won't be back to this dealership because of this video! Nobody should have been treated that way!

That curb rash was 100% fresh. The 8 miles between dropoff and pickup is bs. Some young porter was ripping on your car while it was hurt. You were surprisingly calm about the whole thing. I woulda lost my sh t!

You should give a call to Acura USA and share your experience that you had with this dealership maybe you can even send the video to them. I don’t know how you could be so calm listening to all that bullshit service manager was telling you. I bet you if you did that to their loaner vehicle ( if they even offered one) they would charge you way over what the fix would cost.

@QueTheChaotic

Ай бұрын

You're right man. I wanted to keep my freedom on this long weekend lol

Im glad you documented this encounter. I already have them recorded inside my car most of the time, hard to record them performing the work tho. They didnt put all my screws to the gaurd pan on mine after the first service, so it got bent and was scrapping after and 30 miles of driving they swear i did it coming in and out of a driveway. They fixed it but definitely tried to blame me.

I got a '23 TLX Type S, also has that same trim piece in front of the hood. When I removed the front end to install the PRL Intercooler, I could not get that piece to align correctly on the passenger side when I put everything back. Granted, it's not as bad as yours, but still. I don't know what the trick is.

Man that is terrible Que. That’s it, I’m coming out!

I sent a link to Jon Rivers. Lets see if he responds. This is the guy responsible of making the Integra S possible in Acura. I have exactly the same oil leak. Just took it yesterday to the dealer. They put in some dye in the oil to pin point the source of the leak in the vacuum pump area. Got the car back and will return in a week. You gave me a good tip for taking a video of the exterior before handling the keys.

@QueTheChaotic

Ай бұрын

I greatly appreciate that. I couldn't remember his name. I hope he responds. I see him on the FB groups from time to time. I hope they take care of yours and its as good as new

@Marbind

Ай бұрын

@@QueTheChaotic BTW My car has no gap issues in that area. So that service guy is wrong. Isn’t normal.

I'm so glad I'm with DCH Montclair Acura here in Jersey they've treated me so well that it's hard to leave, they repainted my 18 aspec because it was chipping they also replaced the whole engine that failed in the same car & that was before the recall so sorry to hear your case

Good job handling that Que, you just gave me an idea… my mustang has a recall so I’m going to document everything before I take it in! Hopefully this is resolved

Terrible customer service. Hate the way they handled your complaint.

You took two snacks? Damn, you're an outlaw. 🤣

@QueTheChaotic

Ай бұрын

😆😆😆 I out one back. It’s not vegan. I knew you’d catch that 🤣

I was taking my 4Runner to a big family Toyota dealership for oil changes and tire rotations for a while. The first time I went for my appointment, they didn’t charge me “because we took longer than expected”. I was shocked and pleased and went back there for more services. Every time I had an appointment, and the wait times got longer and longer. 3+ hours for an oil change and rotation. I eventually gave up on them and went back to my favorite small independent oil change shop and local Discount Tire. I always received great service from both of them and spent less time waiting even though the places were not near one another.

I love your videos man you get to the point there’s no BS in them and what I really like is you seem like a genuine car guy? I’m right now trying to decide between a type R or a type ass have no desire to race the car on a track both of them have their pluses and minuses so I watch your videos to try to help decide which way to go which I’m still lost but I’m hoping something sway me one side or another

@QueTheChaotic

Ай бұрын

Thanks a lot man. I released a couple videos comparing the Type S and Type R. I should be releasing an individual Type R video soon. Hopefully they all help

Wow! Absolutely ridiculous! Shame on that Acura dealership

That front bumper part is actually easy to fix. Theres no clips on the body portion its just 3m tape and 1 clip near the end. You can shimmy a tool and rip the 3m tape off, realign it, replace the 3m and stick it back on the fix it. I misaligned mine when pulling off my front bumper to put my front lip on and realized you dont even have to pull that portion off.

Man this is upsetting, but props for maintaining civility. The service manager/tech probably took it out for lunch on the basis of 'checking to make sure it's not leaking' damaged it and refused to accept fault because they would likely get canned. you handled it well my man

Que, I feel you man. 20 years ago I brought my 1996 Acura NSX for service they installed four new tires incorrectly. They were unidirectional. Service advisor had no clue. Mechanic foreman didn’t care he said they outsourced wheel works to another vendor. That’s why I probably prefer the CTR over ITS BECAUSE OF SERVICE

They must got some rookies at that dealership. Soon as I saw you put the camera to your tire I could see that curb rash and yeah the front bumper thing does look off to me. Edit: WOOW they trying to play you. Smh. I had made this comment a second too early. Need to finish your vids first lol

@QueTheChaotic

Ай бұрын

Lol!

Bro that dealership sucks. People should avoid this business.

I’ve had a similar warranty experience at Acura of Burlingame. It’s such a bad feeling like they are just trying to avoid warranty work and deflecting. Never bought another Acura because of that experience.

The best part of this vid is when you would fire it up lol. Love the way it sounds. Wishing you the best of luck in the future! 🤞🏻

Hey Q I commend you for keeping your cool . Please let those “blooming idiots “at that dealership know …………………

@QueTheChaotic

Ай бұрын

Thanks a lot! I'm calling Acura USA first thing Tuesday. Hopefully they rectify these issues

Your front end has bigger gaps than someone that has never brushed their teeth!

Same thing happened to me. Front bumper misaligned and service manager said they come like that lol glad its a lease. Going forward i would record my vehicle at the dealership before giving your keys for service.

Wow!! You kept your cool too, mannn this makes me kinda pissed bro.. you definitely deserve some justice for this, keep us updated!! Hoping corporate does something about it asap

@QueTheChaotic

Ай бұрын

Will do!

Boycott Acura of Troy

THIS LOOKS LIKE A PRANK VIDEO FROM HOW CRAZY THAT GUY WAS ACTING !!! SELL THAT MF ACURA DOESNT DESERVE YOUR MONEY

@QueTheChaotic

Ай бұрын

Bruh! It felt just like a prank video. I wish it was. Yeah I don't want to promote a product that they won't even properly care for.

Bro respect for keeping your composure I would have lost it with the way that service manager was treating you 🤬 Dealerships need to stop their BS!

@QueTheChaotic

Ай бұрын

Man tell me about it

Sorry you’re having to deal with that Que. You were way more patient than I would’ve been. That service manager is horrible and somebody at Acura corporate would definitely be seeing this video. You also need to go to the general manager as well.

@QueTheChaotic

Ай бұрын

Sad part is they don't have one listed on their site. Just sales, service and parts teams

@bigmixx

Ай бұрын

@@QueTheChaotic Try a Google. Search for the dealership name general manager and he/she should come up. If they’re close to being a professional they should at least have a linkedIn page.

You need do something about that dealership dont let them get away with this please

@QueTheChaotic

Ай бұрын

I'm on it right after the holiday

@merica7050

Ай бұрын

We need the update video. Christ I subscribed for your Miata and now I’m invested in this Acura experience

IMO Japanese Honda/Acura are better built .

@davidhollenshead4892

Ай бұрын

No they are not. They just have a better fit & finish because the Japanese workers are afraid of being black listed. While an American can always find a new job, instead of being made a "gardener of the factory grounds" like in Japan...

@krsnaloka333-po9cp

Ай бұрын

@@davidhollenshead4892 I didn't say why....Just said as fact they are better built. There is plenty about what people say on Japanese culture.

You're a patient dude. Here's a tip. When you add your Google review post a picture of the rash. Reviews with pics get the most viewability.

Also, another option, buy those rim protectors for aftermarket wheels and use them when you drop off for service. Sadly, we can't trust service folks all the time...

Customer service... non-existent.

Im so triggered by this video fam.

My mom’s 2017 MDX was hit in 2020. Our experience with Gilman Acura in Spring, TX was terrible. On Acuras part, we had to wait 2 years for parts to arrive. Seatbelt sensors and modules. The dealership tried to sell my parents a new vehicle and would always treat them as if they were “bothering” them. I already dislike new vehicles but I’d rather deal with bad auto repair shops than dealerships and warranties

for that panel being misaligned, they didn't put it back on the right way (which is pretty obvious). I just had ppf put on my its and mine looked the exact same after they put everything back together just slightly less worse than how's yours looks. They have to slide the panel clips (top and bottom) under its slot at the same time. will take a little bit of a push to slide both in going from top to bottom. Here, it looks like the top clip is sitting on top of the slot (just like how mine was) so thats why its sticking out like a sore thumb, pretty easy fix.

I know you did an IS and this car comparison. Now compare dealer service. There is a known issue with front bumper/sagging on the IS500. I pointed it out on my 2023 and the dealer looked me straight in the eyes and said: Yeah, that's an embarrassment for Lexus. We will put the note in your file so you won't get dinged out of warranty for the complaint as it's a known issue but they have not received and TSB for it (ie: no fix in the near future but we don't want to bone your for it). I know there are some online fixes for it, but it seems to be that that fix will put a lot of stress on the section of the bumper where it joins the fender....so I decided to wait for a Lexus fix. Also, they offer a free car wash with every service but warn it is not touchless and ask to verify if I want it or not for this reason....just class. I have heard rumor that Honda quality is sliding a bit...looks true.

That's bad bro what happened to your car 😢. You seem a very humble person and you had valid points regarding the front panel and wheel. That bloke at the dealership is cooked,and needs to be pulled into line from head office. Email head office and try your luck with the damage. I wish you the absolute best young man,you deserve it. Newly subscribed to your channel,from a fan in Australia 🇦🇺🦘👍

1st oil change would be at 1,500 miles if it were mine. Would not care what the dealer or book says. Oil that comes from the factory on a brand new engine should be changed early to remove break in metals. 2nd oil change would be at 3,000 miles. Then every 5-6k after that

you really have the patience of a saint!! got it all on film man that service advisor treated you like YOU were the problem. Unreal.. you kept your cool and that's commendable. i wouldnt have been able too haha i hope your Integra is doin better and you can find a reputable dealer. I live in NH and been going 2hrs to the coastal dealer cuz i trust them. Sunnyside in Nashua is full of salesmen and similar stuff to what you dealt with.

Service centers are used to dealing with people who don’t really care about their car or who know nothing about cars. My GRC CE had poor alignment since I got it; finally brought it to the dealer and they confirmed what I was feeling and fixed it. But before I left I saw they scratched the center console. The service manager was gruff, never introduced himself and made me feel like I was being petty. The car had 900 miles on it. They still haven’t fixed it and it’s been three months.

Well, I know never to go here. Thanks for the update. It’s helpful for customers to know these things

Wow, unbelievable. You're handling it exceptionally well. Sorry you have to go through this crap.... dealerships are the worst. Who talks to a customer like that?

I was in the same situation here in San Diego a Honda dealership (Pacific Honda) they curb my 2016 Honda Accord Touring wheel, The same thing you went threw with the service manager I end up buying a new wheel and never went there again

When my acura dealership scraped my acura in a service they made it right. I got another MDX loaner for 2 weeks while they got it repaired and even gave me a 800$ check for depreciation and my inconvenience. You need to call corporate and have them do the right thing

I worked at an Acura dealership as an intern. They treated me horribly and used me as a coworker. I couldn't imagine bringing my car in to an acura dealership for service as a customer. Dealerships think they are saving money by blaming customers when damage is done and trying to do a half a** job on everything, but the truth always comes out in the end.

Whenever I pick up a rental car, they take their own video but I also take my own video since I got blamed before that I caused the crack in their windshield. Thankfully, I was taking picture of the odometer when I did not noticed that I got the same crack in the frame of my picture before leaving the rental place. Since then, I take video of my car before I hand it to them, then once they hand my car back to me after the service, I do a full circle inspection before I even get inside my car to drive off. I was planning to get an Acura Integra but heard about alignment panel problems so I went to get a 2024 wrx tr instead. Fully assembled and made in Japan.