Great discussion with Roy Pelletier of Pelletier's Auto Body, a third generation owner of a family business started by Roy's Grandfather. Roy talks about adapting to digital communication with clients while trying to maintain a high level of care. He also talks about instituting new processes in the production area and front office as they adapt to a post-COVID-19 world. Certified in 12 OEM brands Pelletier's believes in quality and it's something they want to be known for. "Let us take care of you" in their tagline and it's evident in their culture and results!