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@alnalisalando9927

2 ай бұрын

Thank you so much sir 😊

This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃

@derekcallan-englishforpros

Жыл бұрын

Brilliant! So glad you find this helpful. Comments like this give me the motivation to keep uploading new lessons - thank YOU, Estefania!!!

@madisonlinestore

10 ай бұрын

Can you guide me some tips regarding the call center (logistic service) and what is the trick that customer don't hung up the call?

@mzohaibkhan206

9 ай бұрын

Tell me one thing. How can you handle angry customers??. Do u have any phrases to please share with me

@ashiskrishnasarkar6252

9 ай бұрын

0pp0⁰⁰p😊pp0000p

@PG-in9zp

7 ай бұрын

these *

Great points of your situations, When dealing with professional customer's service.👍

I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please

@derekcallan-englishforpros

Жыл бұрын

Glad you find it helpful, Isaac 😊

@wallymonegro5173

Жыл бұрын

this is only what we talk with customers or they try to talk to you about their problems or activities

@kunalgarg4264

Ай бұрын

Hey bro, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~

Thank you very much. Very helpful 😊

Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉

@derekcallan-englishforpros

Жыл бұрын

Thanks, Jose!

Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!

@derekcallan-englishforpros

Жыл бұрын

You’re very welcome 👍

Thank you for share this useful information

Thank you !

Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines

@derekcallan-englishforpros

8 ай бұрын

No problem - how did it go?

Its about customers care

hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!

@kunalgarg4264

Ай бұрын

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

Fantastic articulation ❤❤❤

This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊

Derek, all your videos are extremely useful and with a deep respect to the audience

@derekcallan-englishforpros

Жыл бұрын

I appreciate that!

@devilrooh9497

Жыл бұрын

how can I contact you

@sunnypilar1919

Жыл бұрын

​@@derekcallan-englishforpros we more

Thanks for sharing ur knowledge ❤

@derekcallan-englishforpros

Ай бұрын

My pleasure 😊

Thank you Derek. It really helped me.

@derekcallan-englishforpros

5 ай бұрын

Glad it helped!

Thank you so much for this amazing help.

@derekcallan-englishforpros

Жыл бұрын

You're very welcome!

Very helpful these phrases are used in daily basis

@derekcallan-englishforpros

Жыл бұрын

Glad you like it!

love this!

@derekcallan-englishforpros

Жыл бұрын

Thanks!

Thank u so much ❤

thank you a lot ❤

Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos

Thanks a lot for that use business English lesson!

@derekcallan-englishforpros

Жыл бұрын

No problem, Mikael 👍

Thanks brother for making such nice videos God bless 🙌 ❤😊

Like always excellent

@derekcallan-englishforpros

Жыл бұрын

Thanks very much 😊👍

This is very much helpful...thank you so much sir, please come up with more videos on customer service english.

@derekcallan-englishforpros

4 ай бұрын

I'll do my best!

Thankyou very much

@derekcallan-englishforpros

2 ай бұрын

You're very welcome!

Excellent

My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”

Thank you so much for your help!

@derekcallan-englishforpros

7 ай бұрын

You're welcome!

Thanks Derek.

@derekcallan-englishforpros

Жыл бұрын

No problem, Rao!

This was great!! Thank you

@derekcallan-englishforpros

6 ай бұрын

Glad you enjoyed it!

Thanks ,you are amazing!!!

@derekcallan-englishforpros

Ай бұрын

Thank you too!

It's very helpful content keep it up

@derekcallan-englishforpros

Жыл бұрын

Will do!

Thank you for the info sir

@derekcallan-englishforpros

Жыл бұрын

No worries!

Thank you Bonnie Laaaaaaaaaaa

@derekcallan-englishforpros

7 ай бұрын

😃 no problem 👍

thank you so much!

@derekcallan-englishforpros

27 күн бұрын

No problem 👍

I started working on call center mounth ago, tomorrow is my first calls without advicer, this information help me, thank you for good video!

@derekcallan-englishforpros

10 ай бұрын

No problem!

@kunalgarg4264

Ай бұрын

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

Thank for the video, there are great phrases

@derekcallan-englishforpros

8 ай бұрын

Glad you like them!

Man you have all the keywords that we need to start working in a call center! Thanks a lot!

@derekcallan-englishforpros

8 ай бұрын

Happy to help!

@kunalgarg4264

Ай бұрын

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

Thanks a lot❤

@derekcallan-englishforpros

9 ай бұрын

You're welcome 😊

Keep doing your videos please

thank you so much 😊

@derekcallan-englishforpros

3 ай бұрын

You're welcome 😊

thank you so much

@derekcallan-englishforpros

Ай бұрын

You're welcome!

I learned new expressions that I didn't know. thank you greetings from Venezuela

@derekcallan-englishforpros

6 ай бұрын

That's great!

I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.

Very useful

@derekcallan-englishforpros

Жыл бұрын

Glad you like it 👍

Thanks a lot this vidéo is very helpful.

@derekcallan-englishforpros

4 ай бұрын

Glad it was helpful!

I subscribed to your channel! Very helpful:))

@derekcallan-englishforpros

10 ай бұрын

Thanks for subscribing 😊👍

I was delightful to learn something about you bro your wors have diamond so many congratulation

@derekcallan-englishforpros

9 ай бұрын

Glad you like it 😊

Thank you for this vid! It's my second day as a trainee

@derekcallan-englishforpros

3 ай бұрын

Good luck!!

Thank you so much! It's very helpful. I will subscribe to your channel now. 😊

@derekcallan-englishforpros

11 ай бұрын

Great! Thanks for subscribing 😊

sir i am appreciated you you are so great mind blowing you are so inspiring you are so stunning you are so great

I need more videos like this ❤ when will you do another one please!

@derekcallan-englishforpros

4 ай бұрын

I‘ll do my best!

Great!

@derekcallan-englishforpros

10 ай бұрын

Glad you like it 👍

Thank you making this video. Recently joined BPO and this will help me sure.❤

@derekcallan-englishforpros

10 ай бұрын

Glad it was helpful!

@kunalgarg4264

Ай бұрын

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

Taking notes

@derekcallan-englishforpros

Жыл бұрын

👍

Super 👍🏻

@derekcallan-englishforpros

27 күн бұрын

Thank you 👍

I will start my training soon, I can use this English Phrases thank you so much 🙏🙏🙏

@derekcallan-englishforpros

2 ай бұрын

Best of luck!

@kunalgarg4264

Ай бұрын

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊

@user-dh8tn1sj4r

3 ай бұрын

Hw did u got that job

@gaurimehta08

2 ай бұрын

Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way

@gaurimehta08

2 ай бұрын

@vanellah Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way

You are a good Master, like and sub+

@derekcallan-englishforpros

4 ай бұрын

Thanks!

Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache

The most helpfull video on youtube

@derekcallan-englishforpros

8 ай бұрын

Thanks! Glad you find it helpful 😊

thank you very much this video is very helpful for me, i'm about to have an interview about customer service job, i hope i'll get the job 😊

@derekcallan-englishforpros

4 ай бұрын

You're very welcome and best of luck for your interview!

I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.

Hey Derek could you please make a video on Technical support Customer service executives with suitable phrases and examples.It will be highly appreciable.

Amazing this is the first time working in a call center

@derekcallan-englishforpros

3 ай бұрын

Great - best of luck to you 👍

I think Walmart's customer support agents should learn from your channel.

That's amazing man 🥺❤

@derekcallan-englishforpros

10 ай бұрын

Glad you like it 😊

I’m about to join a company which is focused on customer service and i had been looking for phrases that can help me feel more properly to the charge

@derekcallan-englishforpros

Ай бұрын

Best of luck 😊👍

I used to sell subscriptions and "fundraised" on the phone which is a lot different because that includes commission. I used to always pepper in a defensive phrase "it has everything to do with us and nothing to do with you" on offense, I would use phrases like "you guys are the best, but of course you know that already". I know it sounds weird but it worked for D personalities.

This is a true gem. I recently enjoyed a similar book, and it was a true hidden gem. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint

Thank you so much it is very useful. Can you help me in chat process regarding health insurance tips

Thank you for the video can you do for bank all the possibility of answers please. One lady who is brother was in the hospital want out the money but she was American and the bank is in Chile. I try to help her but feel ooh gosh my English is not enough 😢 any way your video is great!! ✨✨✨✨

I founded usefull

@derekcallan-englishforpros

Жыл бұрын

Great 👍

hi derek ,i would like to learn skill of prive negotiation,thanks

@derekcallan-englishforpros

9 ай бұрын

I'll do my best to upload more negotiation lessons in the future. In the meantime, take a look at this: kzread.info/dash/bejne/noSd0NqOdNvOhtY.html

I need to give priority to my customers

Our supervisors say we cant tell cst we'll put him on hold(and this is rude) and we have to say we'll put THE CALL on hold, as a native, what do you think??!!

As a regular common customer who faces the big empires who abuse the clients and such their money, energy, nerves and destroy your stat of mind by treating you as a particle of identical template categorized clients, the worst thing that can happen is to find the answering person a mere robot trained to absorb your (my ) anger by artificially sweet talking you out of your case to deal with defending yourself instead of confronting them and their organization.This happened (and still happening) to me with one of the most con companies in the world AT&T the communication company in the USA. their staffs have the power of attorney to absorb your claims and " sin cerely" showering you with promises that they cannot keep. and my case is almost three years of paying for a third telephone line, data and installments which I have NEVER had and still don't have

Than u for your videos !! You earn a new follower tell me is there anthing else i can do for you ? Have a great day

@derekcallan-englishforpros

9 ай бұрын

You're welcome! And thanks for subscribing!

I need to learn more ,balery i'm learning. I would like increase my skill and vocabulary

@derekcallan-englishforpros

8 ай бұрын

Just watch more of my lessons 😊

One like for your nice accent

That's brilliant but can u help me please to have my first job in customer service even with an advise

I want need this job😢

You can say whatever you want but if you don’t have the ability to fix their problem the customer does not (and should not) care about the fake small talk

@derekcallan-englishforpros

3 ай бұрын

Fair point

@piyushkazama7113

2 ай бұрын

That is harsh reality😢😢

@JV8391

2 ай бұрын

​@@piyushkazama7113 It's true. The customer calls they want results and mayble a little friendly chit chat. In call centers it's all about metrics and KPI's.

👍👍👍👍

@derekcallan-englishforpros

Жыл бұрын

Glad you like it 👍

Sir i have recently joined tech Mahindra company for the voice process please help me to how to call handle without fatal 🙏😭

Where r u from Sir？I can tell there is an accent

@derekcallan-englishforpros

Жыл бұрын

Hi there! I'm from Ireland. How about you?

✌️✌️✌️👌👌

@derekcallan-englishforpros

Жыл бұрын

Thanks 👍

I need these phrases..I'm gonna start on my jew job soon in the call center and i'm new to this industry.

@derekcallan-englishforpros

8 ай бұрын

Great - good luck with the new job!

A legit business never asks for a customers Credit Card number or CVV code. You also dont use "No problem" in a proffessional environment thats more hood or lower class phrase.

No .I prefer transferring them into a void 😂

would you mind if I put you on hold for a moment?

@derekcallan-englishforpros

3 ай бұрын

👍

I am currently in a relationship with one of the USA army members and I am trying everything to raise 200,500usd for his leaving pass and I whold really appreciate it if you could help me thank you

Useless video Once i mention my supervisor or my manager to the customer, the customer tell me that they wanna speak to them. If I tell the customer that’ll I will work on solving the problem and I’ll call them back, actually I’ll be misleading the customer cuz once the customer end the call I’ll have continuing other calls.

@derekcallan-englishforpros

6 ай бұрын

Hi!

Very useful

@derekcallan-englishforpros

5 ай бұрын

Glad you think so!