This ITIL core foundation video explains about overview,purpose,objective and scope of Service Asset and Configuration Management SACM Process which is part of servie transition stage
along with configuration item, CMDB,SKMS, CI, CMS, DML and the relationship among all of them.
We will learn about the Service Asset and Configuration Management in this video.
The Purpose of SACM is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.
Now we will see the basic component details of the service assets.
configuration item
configuration item can be defined as anything that needs to be managed in order to deliver an IT Service
CI information is recorded in the configuration management system
CI information is maintained throughout its lifecycle by configuration management
All CIs are subject to change management control
Here are some examples
IT services, hardware, software, buildings, people and formal documentation such as process documentation and SLA's
Next we will look about Configuration baseline
Configuration baseline has Configuration details captured at a specific point in time. This captures both the structure and details of a configuration item.
It is used as a reference point for future builds, releases and changes.
Typically managed through the change management process.
Now we will see about the configuration management system, CMS
CMS stores all the Information about all configuration items in one or more CMDB irrespective of whether the CI is an entire service, or any component
CMS stores attributes. that is Any information about the CI that might be needed
CMS stores relationships Between CIs and With incident, problem, change records, etc.
CMS has multiple layers like Data sources and tools, information integration, knowledge processing, presentation etc.
Next we will move on to definitive media library which is also known as DML.
DML is The only source for build and distribution
It keeps the Master copies of all software assets like source code, scripts, application files, licenses etc, irrespective of whether in house developed or external one
All the files in DML are Quality checked like Complete, correct, virus scanned etc..
Here is the relationship among the CI, CMDB and DML. All the physical and electronic CI's are stored in the DML and all the details about the CI's are stored in CMDB. So whenever there is a service release, the CI's are taken from the DML and the release note will be updated in the CMDB.
Now we will see the relationship between CMDB, CMS and Service knowledge management system SKMS.
All the CI realted information are stored in one or more CMDB and all these CMDB are part of CMS. This CMS is an integral part of SKMS which helps in informed decision making process. Hre points to remember.
SKMS includes CMS.
SKMS contains all the information needed to manage the lifecycle of IT Services.